This year our family of 6 (4 kids, ages 17, 14, 12, and 8) made a much-anticipated trip to Machu Picchu with the mandatory stop-over being Cusco. We generally stay in 5-star hotels so when I reserved at the Novotel in Cusco I was a little hesitant. I am so glad we did not stay in any of the pricier hotels as we would have missed out on so much. We loved the location with its easy walk to almost anything interesting. The atrium provides a wonderfully relaxing patio feel on a cool day, especially with your complementary cup of coca tea, and the breakfast buffet has a good selection of continental and peruvian foods. These aspects make the Novotel a nice choice but what truly sets the hotel apart is the service.
We had spent 2 nights in Cusco and were to take a train on the 3rd day to Machu Picchu where we were to spend a night in Aguas Calientes and then return to Cusco on the 4th day to recoup our luggage at the hotel and spend one last night at the Novotel. As luck would have it, we received an email from Peru Rail notifying us of a strike that would cancel all trains going to Machu Picchu. There is no other way to get there except by foot! This is where Novotel made all the difference. That evening the gentleman who helps with tours (I wish I could remember his name) told us to try to leave early (4 a.m.) with a driver who could drive to a train station beyond the strike affected area. Apparently, when people strike in that area they put large boulders and whole trees everywhere along the road, and there is only one road to take. We did as he suggested and left early. He was even there at 4 a.m. to see that all went well with our driver. Unfortunately a short time into our road trip we were informed that the roads were already blocked so we returned to the hotel and slept a little before trying to find a solution.
That morning there was our guy, ready to help us find a solution. He immediately jumped into a taxi with us and accompanied us to the train station where, after waiting with tons of stranded, frustrated tourists, he found a solution that even the Peru Rail worker behind the counter had not. That night we asked the hotel staff if it was possible to have a sack breakfast to go as we were leaving before the restaurant opened but instead the chef opened the whole buffet an hour earlier for us and when I told him how much I loved his orange cake and he wrote down the recipe for me!
Throughout our stay the concierges in the atrium were sweet and so friendly that when we returned from our beautiful Machu Picchu adventure we felt like we were home!
One note: we stayed in the spacious colonial rooms; one for my husband and myself and a 4-person one for our children. We had everything we needed including wi-fi in our room. Ask for a password at the front desk and you are set.
Trust me, forgo the fuzzy robes and swanky restaurants of the 5-stars and let the beauty around you be your fitness center.
- Official Description (provided by the hotel):
- The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more less
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- Also Known As:
- Novotel Cusco Hotel Cusco
- Cusco Novotel
- Accor Cusco