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“Decent Hotel with Nice Lobby”
Review of Novotel Cusco

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Novotel Cusco
Ranked #31 of 167 Hotels in Cusco
Certificate of Excellence
GreenLeadersBronze level
Halifax, Canada
Level 6 Contributor
128 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Decent Hotel with Nice Lobby”
Reviewed August 14, 2014

The lobby of this hotel resembles a cloister. It really adds character to the place as the rooms are rather plain.

The hotel is in an excellent location, within walking distance to many restaurants and shops. It is also less than 5 minutes walk to the main square and the two cathedrals.

The staff were very friendly and helpful. The one gripe I would have about this hotel is that the wifi doesn't work as it should for thr quality of the hotel. Wifi should work in the rooms, but it does not. Even in the lobby, the wifi is really slow and unreliable. In room wifi is a must in this day and age.

  • Stayed August 2014, traveled solo
    • Location
    • Cleanliness
    • Service
Thank Tulips300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Calgary, Canada
Level 5 Contributor
58 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 10, 2014

This hotel is a next to the Marriott and near the Plaza. It's price was much more reasonable than the Marriott. It had a good breakfast. Breakfast begins at 4:30am to accommodate travelers to Machu Picchu. It is on a narrow coble stone street. If you take more than 30 seconds to get out of the taxi, cars will be honking.

Note that in the room we stayed, it is a high step to get into the bath tub.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
1 Thank FastEddie9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 5 Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed August 9, 2014 via mobile

I stayed there for 2 nights as part of a group before and after Inca Trail. The courtyard is very pleasant, great location to main plaza. Helpful staff. Room is clean and spacious with TV, wifi. I recommend it.

Stayed August 2014, traveled with friends
Thank travelady88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doylestown, Pennsylvania, USA
Level 5 Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 8, 2014

We stayed at Novotel in Cusco for 4 nights in July 2014. This is genuinely a very nice 4-star hotel in a great location. It is a short, easy walk to the central plaza of Cusco as well as many famous nearby attractions. The lobby is comfortable and makes a great meeting place. The front desk staff was incredibly helpful and nice.  They made phone calls for us when needed and secured a really nice room for the second part of our stay.  Our room was comfortable, clean, and restful. I cannot say enough about how good they were to us.  The morning breakfast was the best of any hotel we visited in Peru. 

Room Tip: Request a room in the front courtyard area
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  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank bskramer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed August 8, 2014

Stayed at this Hotel for 3 Nights - The rooms are basic enough but very comfortable and clean. The breakfast buffet has a really good choice from Bacon to fruit etc. We ate the first night at the Hotel Restaurant and the Ceviche there was delicious. They have oxegen available for the guests which my daughter had to use. The hotel staff are very friendly and you feel very welcome. You can easily walk around Cusco from this hotel - so the location is great. Recommed visiting San Pedro Market - very local market with extradorniary food items! Don't go if your stomach is unwell. I would stay here again we loved Cusco.

Room Tip: We had 2 different rooms as our stay were split - they both the exact same!
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  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Thank CorHIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 6, 2014

Gave a credit card for incidentals on two rooms. Both rooms were fine when I left and nothing used in mini bar. They charged my card $764 dollars. I called the hotel serval times and emailed they never responded. I turned it in for fraudulent charge through my credit card company but its still being charged to me. Also if you stay around the main courtyard it's extremely loud and echos into the room.

  • Stayed May 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
7 Thank Josh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Cusco

Property: Novotel Cusco
Address: San Augustin 239 | Esquina Pasaje Santa Monica, Cusco, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Cusco
#11 Luxury Hotel in Cusco
#12 Business Hotel in Cusco
#27 Romantic Hotel in Cusco
#32 Family Hotel in Cusco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Cusco 4*
Number of rooms: 99
Official Description (provided by the hotel):
The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more   less 
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Also Known As:
Novotel Cusco Hotel Cusco
Cusco Novotel
Accor Cusco

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