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“Great location” 4 of 5 stars
Review of Novotel Cusco

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Novotel Cusco
3.5 of 5 Hotel   |   San Augustin 239 | Esquina Pasaje Santa Monica, Cusco, Peru   |  
Hotel amenities
Ranked #32 of 162 Hotels in Cusco
Certificate of Excellence
GreenLeadersBronze level
Midlothian, Virginia
Level Contributor
240 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Great location”
4 of 5 stars Reviewed March 27, 2013 via mobile

Amazing to walk through the doorway and be in a courtyard with comfortable seating. The staff was friendly and helpful taking our bags right to our rooms. The location is great. It is within walking distance of the town square and many restaurants and shopping. Our room with 2 double beds was on the 1st floor. We were able to leave our extra luggage when we went to Macchu Picchu. The breakfast was served at 4:30 and had good selections though the last day I never got hot water for my tea.

Stayed March 2013, traveled with friends
Helpful?
Thank Acey071368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,080 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (115)
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English first
Waco, Texas, United States
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 25, 2013 via mobile

I like the location: you are a five minute walk from the main plaza in Cuzco and from the original Inca "Temple of the Sun", which the Spanish turned into a church, of course. This is a great hotel when you are tired at the end of the day, and you want to escape from the hub-bub of Cusco. There are tons of great eating places within walking distance, and the airport is a five minute ride from the hotel. The restaurant is rather expensive and a little boring given what the rest of Cusco has to offer. The room was clean and practical. Yes, the wifi is slow, but did you really come all this way to get hung-up on a mediocre wi-fi system? The bathroom was fabulous, the bed was so comfortable. This is important because living at 12,000 feet is a challenge for those of us living at sea level. If this is your agency's choice, go with it, you won't regret it.

Stayed March 2013, traveled on business
Helpful?
Thank Spanishmedievalist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
264 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
3 of 5 stars Reviewed March 18, 2013

My wife and I stayed here for 3 and 1days before and after undertaking the Salkanyay Trail walk to Macchu Pichu. The hotel itself is a combination of modern interior and and older exterior which works quite well. The large central atrium is a great feature of the hotel, and it is very conveniently located to the centre of Cusco. The breakfasts were excellent and would cater to most tastes.
The rooms are reasonably sized and comfortable, however the heating in our room (ground floor) on the second visit was turned up so high it made both of us feel ill and the staff were either unable or unwilling to do anything to fix the problem.
The hotel staff varied in helpfulness and the service tends to be a little anonymous which is not untypical of larger hotel chains.
Overall we were a bit disappointed and would most likely seek out a smaller more friendly hotel if we visited Cusco again

Room Tip: The heating in the ground floor room we had on second visit was like a sauna. We stayed on the first...
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed March 15, 2013

We asked for a matrimonial bed and we were given. Room was good and the size was comfortable. What I apprecviated most was the service. We had to ask for oxygen due to the high altitude and it was provided without any problem.
One advice the hotel is at least 2 hours away from the train station , the train which you will take to go to machu pichu so I suggest if you plan to go mac.pic. better to look for a hotel around the are of machu.This hotel is good for those who want to explore cusco.
Cannot comment on value for money,because we were part of a tour grp.I have no idea how much was paid.

The train ride to machu pichu is another 2 hours by the way.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank leda298573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Handel
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 14, 2013

Two couples from Canada recently did a trip to various places in South America. We stayed in Cusco before and after going into the rainforest, and also before and after a trip to Machu Pichu. Staff was extremely friendly and accommodating, rooms were clean, comfortable beds and good pillows, breakfast was very good.
I would definitely stay there again.
One thing we were pleasantly surprised about was the bathroom has a 110 volt plug in it... So our NA electrical appliances are usable without a converter!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Carolyng658
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 11, 2013 via mobile

What more can i say? The location is great within walking distance to plaza the armas, the service, food, free wifi on the room and lobby, even the hotel interior which has an old architecture with a modern interior, its all great!

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank zahrazade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
402 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
4 of 5 stars Reviewed February 17, 2013

We stayed here for 2 nights. We found the location outstanding and the hotel a good consistent chain hotel. Rooms are clean , spacious with interesting fixtures. We enjoyed the historic building and its location close to the Plaza de Armas and the Cathedral.
The lobby and public areas are inviting and excellently fitted out.

The breakfast was a buffet of good variety and high quality.
The staff were helpful, friendly and willing to assist.
The comment re internet from previous reviewers is accurate, it didn't work effectively.
Access to many good restaurants serving a world of different foods.
A good quality hotel . good staff and very good location.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Ken050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Cusco

Property: Novotel Cusco
Address: San Augustin 239 | Esquina Pasaje Santa Monica, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Cusco
#12 Business Hotel in Cusco
#27 Romantic Hotel in Cusco
#32 Family Hotel in Cusco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Novotel Cusco 3.5*
Number of rooms: 99
Official Description (provided by the hotel):
The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more   less 
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Also Known As:
Novotel Cusco Hotel Cusco
Cusco Novotel
Accor Cusco

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