We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Service was good. Nice lobby. comfortable room” 4 of 5 bubbles
Review of Novotel Cusco

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Novotel Cusco
Ranked #28 of 161 Hotels in Cusco
Certificate of Excellence
GreenLeadersBronze level
Manila, Philippines
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Service was good. Nice lobby. comfortable room”
4 of 5 bubbles Reviewed March 15, 2013

We asked for a matrimonial bed and we were given. Room was good and the size was comfortable. What I apprecviated most was the service. We had to ask for oxygen due to the high altitude and it was provided without any problem.
One advice the hotel is at least 2 hours away from the train station , the train which you will take to go to machu pichu so I suggest if you plan to go mac.pic. better to look for a hotel around the are of machu.This hotel is good for those who want to explore cusco.
Cannot comment on value for money,because we were part of a tour grp.I have no idea how much was paid.

The train ride to machu pichu is another 2 hours by the way.

  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank leda298573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,244 reviews from our community

Traveler rating
    565
    498
    139
    32
    10
See reviews for
272
558
74
43
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Handel
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

Two couples from Canada recently did a trip to various places in South America. We stayed in Cusco before and after going into the rainforest, and also before and after a trip to Machu Pichu. Staff was extremely friendly and accommodating, rooms were clean, comfortable beds and good pillows, breakfast was very good.
I would definitely stay there again.
One thing we were pleasantly surprised about was the bathroom has a 110 volt plug in it... So our NA electrical appliances are usable without a converter!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carolyng658
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 11, 2013 via mobile

What more can i say? The location is great within walking distance to plaza the armas, the service, food, free wifi on the room and lobby, even the hotel interior which has an old architecture with a modern interior, its all great!

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zahrazade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
468 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
4 of 5 bubbles Reviewed February 17, 2013

We stayed here for 2 nights. We found the location outstanding and the hotel a good consistent chain hotel. Rooms are clean , spacious with interesting fixtures. We enjoyed the historic building and its location close to the Plaza de Armas and the Cathedral.
The lobby and public areas are inviting and excellently fitted out.

The breakfast was a buffet of good variety and high quality.
The staff were helpful, friendly and willing to assist.
The comment re internet from previous reviewers is accurate, it didn't work effectively.
Access to many good restaurants serving a world of different foods.
A good quality hotel . good staff and very good location.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ken050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed February 5, 2013

I stayed for a couple of nights in the Novotel in Cusco; ideally located, close to the "Plaza de Armas", the hotel is at first sight quite breathtaking; in a historic building, with a beautiful and typical inside patio, you expect to be in one of the rooms that have a direct view and access to the patio; wrong ! Most of the rooms are located in the rear and are much more standard than what you could expect from a very historical city and from the hotel entrance. Rooms are OK though not luxurious and quite small especially if you come with a family and use the sofa bed: in that case, you will not have much space left to move around. Then comes the internet connection: I know that most people staying in that hotel are there for vacation to discover one of the wonders of the world: Macchu Pichu, but still you could have the need or desire to stay connected to the world: then be prepared to face one of the slowest internet connection of most Novotels in the world. Otherwise, Service is OK though a little bit slow but staff is nice and the beauty and touristic places of the area make you forget about the little disadvantages of this hotel.

Stayed January 2013, traveled on business
Helpful?
2 Thank AFV66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, Scotland
Level Contributor
265 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 bubbles Reviewed February 3, 2013

Rooms are clean, spacious and comfortable. The public areas are bright and welcoming, particularly the central courtyard, which has been roofed over in glass (sometimes, breakfast is served in the courtyard: if this happens to you, make sure you sit in the shade).

Staff are generally friendly and helpful, although we found one lady on reception to be less than helpful when we wanted a large note changed; once she had gone, her colleague helped us out.

The choices included in the buffet breakfast are extensive and the food is nicely presented.

The hotel is quite central, being only a few minutes from the central square, so there are many restaurants withing easy walking distance, as well as shops, museums, and galleries.

Rooms to the rear on the upper floors are very quiet and have good views.

Room Tip: Ask for a room on an upper floor at the rear of the hotel.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank M1DXB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed January 8, 2013

The hotel is situated a block away from the main plaza (square) and close to lots of the restaurants you want to visit (as we discovered).

The public area is a mix of stone and glass to make for a light and airy feel. I believe it was part of an old nunnery.

The rooms itself were new, clean and had a nice outlook over Cusco from both sides (we stayed on two occasions).

The bathroom is great with nice, powerful showers.

Breakfast is quite good, serving a mixture of hot and cold foods and pastries.

The service was friendly and everyone spoke English.

I can't talk about price fairly because we managed to score a special when Accor ran one of its promotions.

I recommend staying here.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank SachE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cusco hotels
0.6 mi away
Sonesta Hotel Cusco
Sonesta Hotel Cusco
#13 of 161 in Cusco
4.5 of 5 bubbles 2,228 reviews
0.6 mi away
Hilton Garden Inn Cusco
Hilton Garden Inn Cusco
#23 of 161 in Cusco
4.5 of 5 bubbles 385 reviews
0.2 mi away
Casa Andina Private Collection Cusco
Show Prices
Show Prices
Show Prices
0.2 mi away
Casa Andina Classic Cusco Plaza
0.0 mi away
JW Marriott El Convento Cusco
0.2 mi away
Palacio del Inka, a Luxury Collection Hotel
Show Prices
Show Prices
Show Prices

Been to Novotel Cusco? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Cusco

Property: Novotel Cusco
Address: San Augustin 239 | Esquina Pasaje Santa Monica, Cusco, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Cusco
#10 Luxury Hotel in Cusco
#12 Business Hotel in Cusco
#27 Romantic Hotel in Cusco
#32 Family Hotel in Cusco
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Cusco 4*
Number of rooms: 99
Official Description (provided by the hotel):
The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, HotelTravel.com, Orbitz, Odigeo, Priceline, ACCOR, Hotels.com and Travelocity so you can book your Novotel Cusco reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Cusco Hotel Cusco
Cusco Novotel
Accor Cusco

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing