Another great rail journey with Peru Rail. We took the train from Cusco to Aguas Calientes to visit Machu Picchu and then caught it back towards Ollantaytambo to stay in Yucay for a night.
The train trip takes you through magnificent scenery . alongside the Vilcanota River and through small towns and settlements.
Service was first class - snacks and drinks provided - there was a fashion show and some energetic dancing to be had. More exciting than the 0800 Stonehaven to Aberdeen
Dear yandinazetland,
It is always good to come back to this magical place to recharge energies and continue learning more about the wonders that Peru offer. We are glad you have lived this magical experience with us.
Greetings,
The PeruRail Vistadome Team
Peru rail has nice trains with good service. BUT the ticket office in Larcomar
has the worst customer service I have ever encountered. we purchased our tickets over the internet. and when I went to pick up my tickets, I was told I could not have them!!!
why because I did not have my wife in person. Que Que? I showed them 2 credit cards., one from my wife and mine plus identification. she said my wife credit card needed to
have my wife present to pick up my tickets, because it was an Internet purchase. an argument pursued and she gave me the tickets. when I got to Cusco I realized she did not give me my return tickets. I could not believe she would personally sabotage my trip
and stress me out. luckily the agent in the plaza mayor was very vice and competent
unlike in Larcomar. she was going to fix it by giving me a refund, but she discovered it was my credit card and that was it. thank god!!! that fat rude agent in Larcomar should be Fired. stress is very dangerous for me, because I do not make cortisol. I just wanted to pick up my tickets and she stressed me out to the max.
Dear bgerber948,
We are deeply sorry for the inconveniences that you had on our ticket office at Larcomar. We will take them into account to improve our service. However, we are happy that despite the problems, you have had a great experience with us.
Greetings,
The PeruRail Team
The vistadome journey by Peru Rail should be a must for any keen traveller coming to South America. It takes you through breathtaking landscape beside the Urubamba river. The staff on the train are extremely polite and friendly.
Dear Traveler02273643277,
Thank you for choosing us for your trip to Machu Picchu. We are pleased to know that you enjoyed the magical views aboard the Vistadome, the landscapes of Cusco are truly impressive. We hope you can visit Peru again soon.
Greetings,
The PeruRail Vistadome Team
What a lovely train ride from Machu Picchu to ollantytambo. The maitre'd Freddie was fantastic and the service high quality. Food was superb. Made the trip very special. All arrangements looked after. Highly recommend this trip ..like the Orient Express
Dear 70sudipg,
We are glad that you have enjoyed our menu on board, we strive to give our passengers a complete gastronomic experience. We will congratulate Freddie on your behalf for their amazing service on board. Thank you for your comments.
Greetings,
The PeruRail Team
Really beautiful ride and nice entertainment on the way back from aguas calientes. In some sites it says the walking to aguas calientes (instead of taking the train) is around 3 hours but that cant be right. The train was more than an hour and it wasnt going slow. I would count on 4-5 hours for the walk if you would do that. Just a heads up!
Dear 727jespern,
We are glad to know that you had a great time on board. Thank you for your comments and for choosing to travel to one of the wonders of the world. We hope to see you soon!
Greetings,
The PeruRail Team
