I regret having looked at this hotel's reviews too late. My husband and I have been staying in the Cusco area for 10 days and this is now or second stay and 4th room @ the Marriott. This is definitely not Marriott service nor standards. The front desk staff needs people skills and training. I couldn't agree more with the fellow who brought up Jim's (@ the front desk) attitude. He humiliated my husband and I while suggesting that we would walk out without paying for a meal. We had checked out the night before as we.were leaving early for Machu Picchu. We mentioned that we had made 2 meals at their awful restaurant and the person who checked us out said that they were included in the bill. Jim simply does NOT listen (as the previous reviewer, a platinum rewards member stated). Took us 20 min of explanations while a cab waited for us outside so we paid for the meal at the risk of paying twice for an awful meal. Today we got an apology from another staff member about the incident. Not enough!! The hotel has a good location, but thats about it. As another reviewer states, it is loud from street noise or visitors in d courtyard and the rooms are too small for the price. Most of these issues could be ignored if the staff were warm, attentive and supportive. But aside grom Giorgio, they all need training. I've seen some of the responses posted from the manager to negative reviews and believe that the responses are a "cookie cut" response and not an indication that management even cares. Adios for good JW Marriott in Cusco.
- Official Description (provided by the hotel):
- Located in the city's historical center, the JW Marriott Hotel Cusco combines the needs of today's luxury traveler with the design elements of an architecturally stunning archaeological site. History-seekers will find Peruvian cultural artifacts in the hotel's two exhibition halls. Accommodations are equipped with the latest technology including Wi-Fi, LCD cable TVs, and oxygen systems for a fee. Designed around a colonial convent, this hotel in Peru features resort-like amenities including a Cusco restaurant with excellent Peruvian cuisine, a bar and a full-service spa offering a relaxation heated pool, sauna, steam room and treatments inspired by ancient techniques. The JW Marriott Hotel Cusco also offers 1,442sq.Ft. Of meeting space and professional planners to assist in creating your perfect event in Cusco. ... more less
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