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“Most Unique Marriott Ever”

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JW Marriott El Convento Cusco
Ranked #9 of 171 Hotels in Cusco
Certificate of Excellence
GreenLeadersSilver level
Reviewed March 14, 2014

When traveling we are Marriott gold member loyal. We can honestly rate this one as the best ever-truly exquisite, unique being a renovated convent. Drink lots of water and local tea to enjoy your stay otherwise the altitude will hamper your visit. They provide car service to local train station and airport. Plus they will provide box breakfast for early morning train trip to Machu Picchu. General Manager Heinz Prelle was ever present making sure everyone's stay memorable and enjoyable.

Room Tip: upgrade to court yard balcony
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  • Stayed: May 2013, traveled as a couple
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Thank Kim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this reviewResponded March 15, 2014

Dear guest,

Thank you very much for sharing your review through our Trip Advisor website.
I am truly honored to hear that you had a wonderful stay with us. First I would like to comment that this hotel has been restored from the San Augustinians convent to became the modern but also historical JW Marriott.

Also whenever our guests plan to go to Machu Picchu early in the morning, we take care that everyone receive the wakeup call, enough water for all the trip, the transportation service and of course the box breakfast to go for the journey.
We are convinced that if we do things right, our associates will be happy to host our guests, and the guests will think to return, that is what we call our philosophy, and our success.

I hope we can host you again in the near future; in order to share with you the perfect combination between the Peruvian hospitality and the one that JW Marriott offers.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed March 14, 2014 via mobile

While staying at the JW Marriott Hotel in Cusco, Peru, a young fellow by the name of Ricardo Rivera Cardenas came to my aide. I had been suffering from altitude sickness and DT for six days and could not shake the headache. My husband and I were sitting in the lobby resting because I had no energy and Ricardo approached us, asking if we were feeling OK. He then administered some oxygen to me after testing my oxygen levels. I immediately felt 100% better. He was a very pleasant, kind and helpful young man. I appreciated the fact that he took the initiative and approached me. He was willing to do whatever he could for me and I appreciated that as well.

Regards
Virginia Hannay
KK

Stayed: March 2014, traveled as a couple
Thank Virginia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this reviewResponded March 15, 2014

Dear guest,

Thank you very much for sharing your review through our Trip Advisor website.

We are honored to hear that you received an excellent service from our staff, especially from one Loss Prevention Officer, Mr. Ricardo Rivera.
Please let me inform you that we will proceed to greet him, as part of our motivation program of our Hotel. Moreover if you would think there are other opportunity areas we should improve, please feel free to contact us. In order to find the best way to serve our guests.

I hope we can host you again in the near future; and share with you the perfect combination between the Peruvian hospitality and the one that JW Marriott offers.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

The JW Marriott in Cusco is relatively new--just over a year old. It is in a beautiful remodelled monastery located two minutes by foot from the central plaza in Cusco. The service is excellent, and one of the best things was Ricardo Rivera. He is in charge of guest health--very crucial because of Cusco's altitude. He checks Oxygen levels (amongst other things) and makes sure that no headaches, nausea or other unpleasant altitude-related issues are affecting the guests, and when needed provides oxygen or other medications. All the staff was splendid and did their best to make guests welcome and comfortable. We look forward to returning!

  • Stayed: February 2014, traveled with family
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Thank salima I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this reviewResponded March 15, 2014

Dear guest,

Thank you very much for sharing your review through our Trip Advisor website.
We are pleased to know that you and your family had a wonderful experience during your stay, mostly due to the service you received from our restaurant staff.

On your comments, you mentioned the special service from one of our associates, Ricardo Rivera. Please let me inform you that we will proceed to greet him, as part of our motivation program of our Hotel. On the other hand, if you find any opportunity areas of the Hotel in general, please do not hesitate to let us know.

I hope we can host you again in the near future; so that we will offer you the perfect combination between the Peruvian hospitality and the one that JW Marriott offers you.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

The service at this hotel is what makes it extra special. It's also a fantastic property. I travel for work and mostly stay at Marriott. We were upgraded to a suite on the second night and it was immense. I would highly recommend this hotel.

  • Stayed: March 2014, traveled with family
    • Value
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Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this reviewResponded March 15, 2014

Dear guest,

Thank you for sharing your review through our Trip Advisor website.
We are pleased to know that you really enjoyed your stay and the benefits of the room and other outlets.

We are also honored for your preference; this encourages continuing in search of the excellence. Specially with our most important guest as you.

I hope we can host you again in the near future; so that we will share with you the perfect combination between the Peruvian hospitality and the one that JW Marriott offers.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2014

Jw Marriott - Cusco is a Beautiful Hotel plus a excellent service.
People at the Hotel are very friendly beginning at the Hotel front Jesus, Claudia, Lucero, Jim always smiling ready to help you.
The Restaurant manager Juan Chalas is very pleasant and make you fell like home..amazing person.
The breakfast and bar people are terrific, Nora, Perla, Ismael,Christian Acosta and the the buffet breakfast is delicious with variety of bread, cheeses, fruits, carrot/ orange cake...great omelets and delicious coffee.
One the best so far in my traveling experience. The pool/ jacuzzi and spa in the basement is very nice and the patio is beautiful.

  • Stayed: February 2014, traveled as a couple
    • Value
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Thank avilacl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this reviewResponded March 15, 2014

Dear guest,

We thank you very much for sharing your review through our Trip Advisor website. We are pleased to hear about your comments, the one that serve us feedback to improve and reaffirm our commitment to pursuit the excellence in the product and service.

Thank you about mentioning the special service you received from our front office and restaurant staff, as well as our Spa facilities. Please be informed that we will extend your greetings to all our associates as part of our motivation program.

On the other hand, if you find any opportunity areas of the Hotel in general that could help us, please do not hesitate to let us know. In order to find the better way to always exceed our guests expectations like you.

I hope we can host you again in the near future; so that we will offer you the perfect combination between the Peruvian hospitality and the one that JW Marriott offers.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2014 via mobile

We wouldn't hesitate to come back to this hotel. Jesus, Jose, Jimmy, Erick, Diana and everyone reminded us that individuals -more than systems- are what make hotels good. Not to mention the comfortable rooms, the best location, the nice spa -great after coming back from a trek- and the nice breakfast.

Stayed: March 2014, traveled as a couple
Thank Bruna2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this reviewResponded March 15, 2014

Dear guest,

Thank you very much for sharing your review through our Trip Advisor website.

We are glad to know that enjoyed your stay. And you received a warm welcome and service from our staff. We will definitely inform and greet all the mentioned associates in order to motivate them to pursuit in search of the excellence.

If you find any opportunity areas of the Hotel in general, please do not hesitate to let us know. In order to find the better way to always exceed our guests expectations like you.
We hope we can host you again in the near future; so that we will offer you the perfect combination between the Peruvian hospitality and the one that JW Marriott offers.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2014

I would highly recommend this hotel. I used points and the one surprise was that this JW does not have a concierge level for Platinum members, but that didn't really detract from the stay. The hotel service is top notch and the rebuild that took them 8-years to create this hotel while maintaining the artifacts discovered along the way, makes this a true gem. The pool/hot tub was much used after lots of hiking in the area mountains.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KerryNBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this reviewResponded March 15, 2014

Dear guest,

Thank you very much for sharing your review through our Trip Advisor website.
We are pleased to know that you had a wonderful experience not only inside the Hotel, but also in tours and excursions around the city.

On the other hand, if you find any opportunity areas of the Hotel in general, please do not hesitate to let us know. In order to find the better way to always exceed our guests expectations like you.

We hope we can host you again in the near future; so that we will offer you the perfect combination between the Peruvian hospitality and the one that JW Marriott offers.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott El Convento Cusco

Address: Esquina de la Calle Ruinas 432 y San Agustin, Cusco, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 171 Hotels in Cusco
Price Range: $150 - $714 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott El Convento Cusco 5*
Number of rooms: 153
Official Description (provided by the hotel):
Located in the city's historical center, the JW Marriott Hotel Cusco combines the needs of today's luxury traveler with the design elements of an architecturally stunning archaeological site. History-seekers will find Peruvian cultural artifacts in the hotel's two exhibition halls. Accommodations are equipped with the latest technology including Wi-Fi, LCD cable TVs, and oxygen systems for a fee. Designed around a colonial convent, this hotel in Peru features resort-like amenities including a Cusco restaurant with excellent Peruvian cuisine, a bar and a full-service spa offering a relaxation heated pool, sauna, steam room and treatments inspired by ancient techniques. The JW Marriott Hotel Cusco also offers 1,442sq.Ft. Of meeting space and professional planners to assist in creating your perfect event in Cusco. ... more   less 
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