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“Great service!! Beautiful hotel” 5 of 5 bubbles
Review of JW Marriott El Convento Cusco

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JW Marriott El Convento Cusco
Ranked #7 of 162 Hotels in Cusco
Certificate of Excellence
GreenLeadersSilver level
San Antonio, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great service!! Beautiful hotel”
5 of 5 bubbles Reviewed March 13, 2014

The service at this hotel is what makes it extra special. It's also a fantastic property. I travel for work and mostly stay at Marriott. We were upgraded to a suite on the second night and it was immense. I would highly recommend this hotel.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, March 15, 2014
Dear guest,

Thank you for sharing your review through our Trip Advisor website.
We are pleased to know that you really enjoyed your stay and the benefits of the room and other outlets.

We are also honored for your preference; this encourages continuing in search of the excellence. Specially with our most important guest as you.

I hope we can host you again in the near future; so that we will share with you the perfect combination between the Peruvian hospitality and the one that JW Marriott offers.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,450 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (378)
Date | Rating
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English first
Boston, Massachusetts
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 10, 2014

Jw Marriott - Cusco is a Beautiful Hotel plus a excellent service.
People at the Hotel are very friendly beginning at the Hotel front Jesus, Claudia, Lucero, Jim always smiling ready to help you.
The Restaurant manager Juan Chalas is very pleasant and make you fell like home..amazing person.
The breakfast and bar people are terrific, Nora, Perla, Ismael,Christian Acosta and the the buffet breakfast is delicious with variety of bread, cheeses, fruits, carrot/ orange cake...great omelets and delicious coffee.
One the best so far in my traveling experience. The pool/ jacuzzi and spa in the basement is very nice and the patio is beautiful.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank avilacl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, March 15, 2014
Dear guest,

We thank you very much for sharing your review through our Trip Advisor website. We are pleased to hear about your comments, the one that serve us feedback to improve and reaffirm our commitment to pursuit the excellence in the product and service.

Thank you about mentioning the special service you received from our front office and restaurant staff, as well as our Spa facilities. Please be informed that we will extend your greetings to all our associates as part of our motivation program.

On the other hand, if you find any opportunity areas of the Hotel in general that could help us, please do not hesitate to let us know. In order to find the better way to always exceed our guests expectations like you.

I hope we can host you again in the near future; so that we will offer you the perfect combination between the Peruvian hospitality and the one that JW Marriott offers.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barranquilla, Colombia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed March 10, 2014 via mobile

We wouldn't hesitate to come back to this hotel. Jesus, Jose, Jimmy, Erick, Diana and everyone reminded us that individuals -more than systems- are what make hotels good. Not to mention the comfortable rooms, the best location, the nice spa -great after coming back from a trek- and the nice breakfast.

Stayed March 2014, traveled as a couple
Helpful?
Thank Bruna2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, March 15, 2014
Dear guest,

Thank you very much for sharing your review through our Trip Advisor website.

We are glad to know that enjoyed your stay. And you received a warm welcome and service from our staff. We will definitely inform and greet all the mentioned associates in order to motivate them to pursuit in search of the excellence.

If you find any opportunity areas of the Hotel in general, please do not hesitate to let us know. In order to find the better way to always exceed our guests expectations like you.
We hope we can host you again in the near future; so that we will offer you the perfect combination between the Peruvian hospitality and the one that JW Marriott offers.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 9, 2014

I would highly recommend this hotel. I used points and the one surprise was that this JW does not have a concierge level for Platinum members, but that didn't really detract from the stay. The hotel service is top notch and the rebuild that took them 8-years to create this hotel while maintaining the artifacts discovered along the way, makes this a true gem. The pool/hot tub was much used after lots of hiking in the area mountains.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KerryNBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, March 15, 2014
Dear guest,

Thank you very much for sharing your review through our Trip Advisor website.
We are pleased to know that you had a wonderful experience not only inside the Hotel, but also in tours and excursions around the city.

On the other hand, if you find any opportunity areas of the Hotel in general, please do not hesitate to let us know. In order to find the better way to always exceed our guests expectations like you.

We hope we can host you again in the near future; so that we will offer you the perfect combination between the Peruvian hospitality and the one that JW Marriott offers.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
5 of 5 bubbles Reviewed March 6, 2014

It was fantastic... all around. A great surprise was the Pirqa Restaurant; the food was amazing and the service was excellent. One of the servers, Wilson Acuna.... we ate at the restaurant several times and he went above and beyond... I know it is not easy to serve a family with kids... specially when it is getting late and they are a little cranky, but Wilson brought crayons for my little one and we never felt rushed. Thank You JW Marriott in Cusco.... we had an unforgettable stay. By the way the pool and sauna are amaaazing :-)

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rocio K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, March 10, 2014
Dear guest,

Thank you very much for sharing your review through our Trip Advisor website.
We are pleased to know that you and your family had a wonderful experience during your stay, mostly due to the service you received from our restaurant staff.

On your comments, you mentioned the special service from one of our associates, Wilson Acuña. Please let me inform you that we will proceed to greet him and share this review with him, as part of our motivation program of our Hotel.

I hope we can host you again in the near future; so that we will offer you the perfect combination between the Peruvian hospitality and the one that JW Marriott offers you.

Cordially,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 4, 2014

We are a young couple and we stayed here before and after we did the inca trail. The majority of customers at this hotel are slightly older and quite respectable. The atmosphere is classy, with low lighting, dark wood and a lovely scent pumped into the lobby.

Despite lugging backpacks and looking a mess we were greeted warmly. On certain room packages you get oxygen pumped into the room to reduce the effects of altitude sickness (coca does not reduce the effects no matter how many people insist on telling you). We however asked for the oxygen to be turned off and they obliged.

One night we ate in the restaurant and the waiter was very efficient and friendly. Possibly the best waiter we encountered in Peru.

The breakfast is buffet style and is well stocked. One morning we were served by Miguel Angel, was very engaging and helpful. He had experience of the inca trail and went out of his way to try and give us useful advice. He spent a considerable time talking to us and I just wished he had served us on the first day rather than our last. JW Marriott please pass on our thanks to Miguel, he is a credit to your company.

My partner used the iron in our room without realising that someone previously had melted something on it. They took the top and washed it, no questions asked.

The rooms are well designed but look a little tired in places. Overall a very positive experience.

Miguel Angel

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tri99sy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, March 10, 2014
Dear guest,

We thank you very much for sharing your review through our Trip Advisor website.

It is our honor to hear that you had a very nice stay at the JW Marriott Cusco. We are aware that young couples are interested in adventure and unique experiences no matter where they stay, and we try to innovate in order to exceed the expectations of all our guests.

On your comments, you mentioned the helpful service you received from one of our associates, as Miguel Angel, please let us inform you that we will extend your thankfulness and proceed to greet him for all his development and service.

We hope we can host you again in the near future; we will be delighted to offer you perfect combination between Peruvian hospitality and the one that JW Marriott offers.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
171 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed February 28, 2014 via mobile

Every aspect of our stay here was perfect. The staff are top-notch from the front desk employees, the gentleman that brought up our luggage, the bar staff, room service, etc. Our room was immaculate, luxurious, and oh so comfy! Quiet music on our TV each night, bedding turned down and chocolates on our pillows every evening along with fresh water bottles each day. We had been told not to drink the tap water while in Cusco so we appreciated the availability of bottled water though we found out later that the hotel filters their water.
The buffet breakfast is extensive! Local foods as well as the usual but all is fresh, including a variety of fresh squeezed fruit juices.
The decor and ambiance throughout the hotel is amazing. Make sure to enjoy a sunset from the courtyard!
Highly recommend the JW Marriott Cusco!

Stayed March 2014, traveled as a couple
Helpful?
Thank JCAJCrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, March 1, 2014
Dear guest,

We thank you very much for sharing your review through our Trip Advisor website.

It is our pleasure to hear that you enjoyed your stay with us. From the room features and facilities, to the buffet breakfast we serve every day. Our building was restored from the San Augustinians Convent, and it is decorated with the ornaments and paintings from the Cusco University.

I you would think to return once again in the not too distance future, please do not hesitate to contact us, we will be delighted to offer you perfect combination between Peruvian hospitality and the one that JW Marriott offers.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott El Convento Cusco

Property: JW Marriott El Convento Cusco
Address: Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 162 Hotels in Cusco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott El Convento Cusco 5*
Number of rooms: 153
Official Description (provided by the hotel):
Located in the city's historical center, the JW Marriott Hotel Cusco combines the needs of today's luxury traveler with the design elements of an architecturally stunning archaeological site. History-seekers will find Peruvian cultural artifacts in the hotel's two exhibition halls. Accommodations are equipped with the latest technology including Wi-Fi, LCD cable TVs, and oxygen systems for a fee. Designed around a colonial convent, this hotel in Peru features resort-like amenities including a Cusco restaurant with excellent Peruvian cuisine, a bar and a full-service spa offering a relaxation heated pool, sauna, steam room and treatments inspired by ancient techniques. The JW Marriott Hotel Cusco also offers 1,442sq.Ft. Of meeting space and professional planners to assist in creating your perfect event in Cusco. ... more   less 
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