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“The best Hotel in Cusco by far”

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JW Marriott El Convento Cusco
Ranked #7 of 165 Hotels in Cusco
Certificate of Excellence
GreenLeadersSilver level
Phoenix, Arizona
Level Contributor
3 reviews
“The best Hotel in Cusco by far”
Reviewed December 13, 2013

I stayed in this Hotel for 4 nights and it was one of the best experiences I ever had.My friend and I checked in before and after doing the Inca Trail.The rooms are very comfortable, the facilities were excellent and the location is wonderful because you can walk anywhere in the Downtown area.But above all what made my stay one of the best ever was the staff.They were courteous,friendly,warm and always behaving in a professional way.They cater to all your needs and ready to serve you at the drop of the hat.When I get back to Cusco I am not staying anywere else.Just the best Hotel I have stayed in my life

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jorge Ivan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, December 14, 2013
Dear Guest,

Thank you very much for taking the time to share your comments through the Trip Advisor website. We very much appreciate your feedback; an invaluable tool in search of the excellence.

We are really pleased to know that we exceed your expectations.

Looking forward to welcoming you again, in order to share with you our special blend of JW Marriott and Peruvian hospitality.

Sincerely,


Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,626 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (410)
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English first
Los Angeles, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 8, 2013 via mobile

We stayed one night in this lovely hotel. Room was nice. Staff were friendly and attentive. Food from hotel restaurant was excellent! Much better than most restaurants with higher ratings in the city. Very close to the main plaza and lots of nearby restaurants. Streets are safe to walk at night. Ps. Map location on tripadvisor is inaccurate! It's maybe two blocks from main square. I strongly recommend this hotel.

Stayed December 2013, traveled as a couple
Helpful?
Thank Th623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, December 9, 2013
Dear Guest,

It is my honor to read your comments, as they encourage us to continue improving in search of the excellence.

We are pleased that you enjoyed your stay, and the fact that you received a special service from our restaurant and all of our staff.

On the other hand, please let us know whether you would think to come back in the future, in order to offer you the service you deserve and exceed your expectations.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
113 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed December 7, 2013

Excellent! Fantastic stay in a re- claimed monastery. Our understanding is that 60% of the reclamation needed to be true to the original. Couple this beautiful structure with great rooms, caring staff, and central location and you are at arguably the best hotel in Cusco. Don't miss the native weaver in the courtyard. After our stressful driving to get to see the Nasca lines this was a restful refuge to recover and experience the true beauty of the people and history of Peru. Don't miss the San Pedro market, Sacred Valley, and Machu Picchu.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, December 9, 2013
Dear Guest,

Thank you very much for taking the time to share your comments with us.

We are pleased to know that we were able to exceed your expectations regarding the Hotel facilities.

Moreover we very much appreciate your feedback; it is an invaluable tool in search of the excellence. We look forward to welcoming you in the not too distance future, in order to share with you our special blend of JW Marriott and Peruvian hospitality.

Sincerely,


Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
92 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed December 6, 2013

Built out of an old monastery with real inca walls, we stayed here for four days and the experience was fantastic. The food was great, Peruvian style and included in our room package. I felt sick due to the altitude the first day and the hotel sent their onsite paramedic to administer oxygen. I felt better the day and they kept checking on me for the next two days to see if we needed anything. The concierge was very helpful whenever we had questions. You can’t beat the location of the hotel; close to the Plaza des Armas. Enough said - this is definitely a place to consider staying on your visit to Cusco.

Room Tip: Choose a room with oxygen supply. You wont regret it!!!
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelllholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, December 9, 2013
Dear Guest,

Thank you very much for taking the time to share your comments through the Trip Advisor website. We are pleased to know that we were able to exceed your expectations regarding the service you received from our staff, the atmosphere of the Hotel and our facilities.

Looking forward to your visit in the near future.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 5, 2013

My wife and I spent the best vacation there. It's not only beautiful and the staff is most helpful and prepared, but the food was also outstanding! The lomo saltado is the best I've tried ever ( and we have tried it at every opportunity everywhere). Highly recommended. Jorge: You got it man!

Room Tip: Every room is excellent!
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, December 6, 2013
Dear Guest,

Thank you for taking the time to share your good comments with us.

We are pleased to know that we have exceeded your expectations about the food from our Restaurant and the service received from our staff. We are really glad you enjoy the “lomo saltado”!

Thank you for your feedback; this is an invaluable tool to improve in search of the excellence.

We look forward to welcoming you again, in order to share with you our special blend of JW Marriott and Peruvian hospitality.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 5, 2013 via mobile

This place is in a great central location. The hotel staff are so friendly and helpful. I was able to check in earlier and check our later than the standard time which really made a difference to my stay and level of comfort. The food at the hotel is really good; totally worth it. We went to a few of the top recommended restaurants on trip advisor but were disappointed. But consistent quality at the hotel restaurant here which was impressive. Can't get over the nice staff and even though we had a bad location for our room (in front of the elevator and main lobby) it was surprisingly quiet considering I have ninja ears. I will stay here again.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cindypark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, December 5, 2013
Dear Guest,

Thank you very much for taking the time to share your comments through the Trip Advisor website. We are pleased to know that we were able to exceed your expectations regarding the service and the Hotel facilities.

Moreover we very much appreciate your feedback; an invaluable tool in search of the excellence. We look forward to welcoming you in the not too distance future, in order to share with you our special blend of JW Marriott and Peruvian hospitality.

Sincerely,


Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minot, ND
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 2, 2013

My sister, mother and I recently spent a week here. We visited Machu Picchu and attended my brother's wedding in the countryside. The facility was excellent. Clean. Well appointed. The staff was very attentive and met our every need. It was such a treat to have a delicious breakfast each morning. I miss my eggs benedict and almond croissants!! On future trips, we will most certainly be back. Bravo!!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RhinestoneCowgirl_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, Director General at JW Marriott El Convento Cusco, responded to this review, December 4, 2013
Dear Guest,

It is a huge honor to receive your comments, which are so valuable to us.
We are convinced that if we do everything with effort and dedication always things will come out right. And it is even better if we receive this kind of feedback from our most important guests like you.

Our philosophy is to bring happiness to our partners, because they will make the same with our guests and they would like to return.

Thank you for all your wonderful comments and we highlight our commitment to continue in search of the excellence. If you would think to return in the future, please contact us in order to make all the possible arrangements.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott El Convento Cusco

Property: JW Marriott El Convento Cusco
Address: Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 165 Hotels in Cusco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott El Convento Cusco 5*
Number of rooms: 153
Official Description (provided by the hotel):
Located in the city's historical center, the JW Marriott Hotel Cusco combines the needs of today's luxury traveler with the design elements of an architecturally stunning archaeological site. History-seekers will find Peruvian cultural artifacts in the hotel's two exhibition halls. Accommodations are equipped with the latest technology including Wi-Fi, LCD cable TVs, and oxygen systems for a fee. Designed around a colonial convent, this hotel in Peru features resort-like amenities including a Cusco restaurant with excellent Peruvian cuisine, a bar and a full-service spa offering a relaxation heated pool, sauna, steam room and treatments inspired by ancient techniques. The JW Marriott Hotel Cusco also offers 1,442sq.Ft. Of meeting space and professional planners to assist in creating your perfect event in Cusco. ... more   less 
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