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“Best experience in Peru” 5 of 5 bubbles
Review of JW Marriott El Convento Cusco

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JW Marriott El Convento Cusco
Ranked #7 of 162 Hotels in Cusco
Certificate of Excellence
GreenLeadersSilver level
Honolulu
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best experience in Peru”
5 of 5 bubbles Reviewed December 5, 2013

My wife and I spent the best vacation there. It's not only beautiful and the staff is most helpful and prepared, but the food was also outstanding! The lomo saltado is the best I've tried ever ( and we have tried it at every opportunity everywhere). Highly recommended. Jorge: You got it man!

Room Tip: Every room is excellent!
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Luis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, December 6, 2013
Dear Guest,

Thank you for taking the time to share your good comments with us.

We are pleased to know that we have exceeded your expectations about the food from our Restaurant and the service received from our staff. We are really glad you enjoy the “lomo saltado”!

Thank you for your feedback; this is an invaluable tool to improve in search of the excellence.

We look forward to welcoming you again, in order to share with you our special blend of JW Marriott and Peruvian hospitality.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,451 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (378)
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English first
Vancouver, Canada
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed December 5, 2013 via mobile

This place is in a great central location. The hotel staff are so friendly and helpful. I was able to check in earlier and check our later than the standard time which really made a difference to my stay and level of comfort. The food at the hotel is really good; totally worth it. We went to a few of the top recommended restaurants on trip advisor but were disappointed. But consistent quality at the hotel restaurant here which was impressive. Can't get over the nice staff and even though we had a bad location for our room (in front of the elevator and main lobby) it was surprisingly quiet considering I have ninja ears. I will stay here again.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cindypark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, December 5, 2013
Dear Guest,

Thank you very much for taking the time to share your comments through the Trip Advisor website. We are pleased to know that we were able to exceed your expectations regarding the service and the Hotel facilities.

Moreover we very much appreciate your feedback; an invaluable tool in search of the excellence. We look forward to welcoming you in the not too distance future, in order to share with you our special blend of JW Marriott and Peruvian hospitality.

Sincerely,


Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minot, ND
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 2, 2013

My sister, mother and I recently spent a week here. We visited Machu Picchu and attended my brother's wedding in the countryside. The facility was excellent. Clean. Well appointed. The staff was very attentive and met our every need. It was such a treat to have a delicious breakfast each morning. I miss my eggs benedict and almond croissants!! On future trips, we will most certainly be back. Bravo!!

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RhinestoneCowgirl_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, Director General at JW Marriott El Convento Cusco, responded to this review, December 4, 2013
Dear Guest,

It is a huge honor to receive your comments, which are so valuable to us.
We are convinced that if we do everything with effort and dedication always things will come out right. And it is even better if we receive this kind of feedback from our most important guests like you.

Our philosophy is to bring happiness to our partners, because they will make the same with our guests and they would like to return.

Thank you for all your wonderful comments and we highlight our commitment to continue in search of the excellence. If you would think to return in the future, please contact us in order to make all the possible arrangements.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FL
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed December 1, 2013

My husband and I stayed here for our honeymoon before hiking the Inca Trail. The staff- especially one particular lady at the front desk was so helpful in making sure our stay was perfect. She even let us choose which room we wanted to stay in to make sure we were happy- and sent us a cheese plate and wine for our room that night. We had a suite that was close to the busy road. It was noisy- but I actually liked it- we felt like it put us in the middle of the city. The rooms were very clean, the beds were amazing, the food at the restaurant and bar were fantastic. I have zero complaints. The hotel is located near the heart of Cusco. We always felt very safe walking around. Just beware of the ladies with the llamas! They will throw one into your arms,then demand lots of money. No joke.

Room Tip: If you are worried about noise ask for an interior room.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aarmstr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, Director General at JW Marriott El Convento Cusco, responded to this review, December 4, 2013
Dear Guest ,

We thank you very much for sharing your comments with us.
We are pleased that you could experience an enjoyable stay and felt welcomed by our staff. That drives us to follow in pursuit of excellence in the service we provide .

On the other hand our rooms and infrastructure has been restored to maintain a part of our history, besides our rooms are free of noise in order to guarantee a comfortable and relaxing experience.

Thank you for choosing JW Marrriott as a destination for your stay in Cusco and we look forward to receiving you again in the future.

Best Regards,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern CA
Level Contributor
54 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed November 30, 2013 via mobile

This Hotel is right in the middle of Cusco and its very Close to everything. Great courtyard and interior design is One of the Best. Room is Kind average size. platinum welcome gift is ok and we did not get upgrade in 2 reservations total four days.service is good. But at the last day we got a morning call at 3 am which we did not ask for. Kind tough there.....cusco is a great town so much to do. If you have marriott points, use them here. It is a great hotel making you feel better after you spent tons of time on the road without family.

Stayed November 2013, traveled with family
Helpful?
Thank Lovetravelpskk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, Director General at JW Marriott El Convento Cusco, responded to this review, December 4, 2013
Dear Guest,

We thank you very much for sharing your comments with us, as they encourages us to pursuit in the excellence in the service.

Moreover, you mentioned some issues regarding a call you did not asked, please accept our most sincere apologies about this inconvenience may have caused to you, please rest assured that we will extend this case to the corresponding department, in order to avoid the recurrence of incidents like this nature from happening again in the future.

If you would have any additional suggestions or recommendations, please do not hesitate to contact me.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed November 24, 2013

We visited the hotel in our honeymoon, after having been to Machu Pichu. The hotel is in the historic part of Cusco, in a colonial building.

I strongly recommend staying here. The building transports you to a different era, and leaves you impregnated with the atmosphere of magical Cusco.

The service is ultra-friendly (waiters remember your name, etc). The food in the restaurant is delicious. We had dinner there on our first night, since we arrived late and we were tired. Delicious "lomo saltado" and fish. Great wine selection. We also explored some of Cusco's great restaurants during our stay, but decided to come back on our last night. The breakfast, on the other hand, is one of the best I have ever had.

In terms of the rooms, good quality. The only thing missing is a bathtub, but I guess it woudl be difficult in a historic building.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mbarallat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, November 27, 2013
Dear Guest,

It is my honor to read your comments, as they encourage us to continue improving in search of the excellence we provide to our most important guest and customers like you.

We are pleased that you enjoyed your stay and the fact that you experienced a nice moment in our Restaurant. Definitely we will extend your feedback to our staff in order to maintain our most dedicate standards.

Please if you would think to come back in the future, in order to offer you the service you deserve and exceed your expectations.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed November 23, 2013

My husband and I were totally impressed with this hotel. We have Marriott points and we were upgraded to a suite! When we arrived, they offered us a welcome snack and we could choose wine or other beverage and the type of snack. We loved the breakfast buffet and enjoyed the attentive service. I woke up the first morning in Cusco with altitude sickness - intense nausea and couldn't get out of bed. I called the front desk and they sent up a paramedic with oxygen and after 30 minutes on O2, I was feeling much better. You have to request extra oxygen for your room and it costs extra (you could ask for 24 hrs a day or 12 hrs a day). While I still had queasiness the next couple of days and couldn't eat much, the servers in the breakfast buffet gave me a special tea - Muña and it was great for my tummy. They had Mate de Cocoa in the lobby at all hours. We were there in the beginning of the rainy season, and our room had umbrellas for us to use in Cusco - and we needed them! The architecture in the main lobby and bar areas is awesomely historical and the rooms are comfortably modern. The hotel is just a couple of blocks off of the Plaza de Armas. I highly recommend this hotel and would stay here again if I return to Cusco.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, November 27, 2013
Dear Guest,

Thank you for taking the time to share with us your comments. We are pleased to know that we exceeded your expectations and that we were able to bring you wonderful memories of Cusco.

It is our goal to treat our guests as VIP members, and to take care of every detail in order to make an unforgettable experience. We are glad to hear that despite the fact that you experienced altitude sickness you could enjoy your stay with us and Cusco surroundings.

We sincerely hope to host you again in a not too distant future, to thus be able to provide the special combination between Cusco hospitality and the one that JW Marriott offers you.

Cordially yours,

Heinz Prelle
General Manager
JW Marriott Hotel Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott El Convento Cusco

Property: JW Marriott El Convento Cusco
Address: Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 162 Hotels in Cusco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott El Convento Cusco 5*
Number of rooms: 153
Official Description (provided by the hotel):
Located in the city's historical center, the JW Marriott Hotel Cusco combines the needs of today's luxury traveler with the design elements of an architecturally stunning archaeological site. History-seekers will find Peruvian cultural artifacts in the hotel's two exhibition halls. Accommodations are equipped with the latest technology including Wi-Fi, LCD cable TVs, and oxygen systems for a fee. Designed around a colonial convent, this hotel in Peru features resort-like amenities including a Cusco restaurant with excellent Peruvian cuisine, a bar and a full-service spa offering a relaxation heated pool, sauna, steam room and treatments inspired by ancient techniques. The JW Marriott Hotel Cusco also offers 1,442sq.Ft. Of meeting space and professional planners to assist in creating your perfect event in Cusco. ... more   less 
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