We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“First time at Cuzco and at JW Marriott” 5 of 5 bubbles
Review of JW Marriott El Convento Cusco

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
JW Marriott El Convento Cusco
Ranked #7 of 162 Hotels in Cusco
Certificate of Excellence
GreenLeadersSilver level
Orlando, Florida, United States
1 review
“First time at Cuzco and at JW Marriott”
5 of 5 bubbles Reviewed April 18, 2013

we stayed the past March for 3 nights , and it was amazing,Excellent service from front desk,Rooms were beyond clean, And after a long and exhausting day at Cusco , that wonderful rain shower with fabulous water pressure help you to relax a lot , they also have an underground heated pool, just fantastic!
staff was excellent they help you with anything , and I need to give a special thank you to the hotel chef Rely Alencastre Lazo who took a special care of us , and of course the food was just great!

My family and I really enjoyed the stay , and I would definitely stay here again !!! :)

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cintya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, June 20, 2013
Dear Guest,

Thank you very much for sharing your experience during your stay with us, we very much appreciate your feedback and thank you for giving us the opportunity to know your opinion about our service.

We feel so glad that you have enjoyed your stay; I have extended your comments congratulating our front desk staff, housekeeping and maintenance department. This is a real motivation for them to continue doing a great job, as well as to our Sous Chef Rely who is really passionate.

We look forward to welcoming you and your family in a not too distant future.

Sincerely,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,449 reviews from our community

Traveler rating
    2,076
    266
    54
    32
    21
See reviews for
670
1,002
97
99
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (378)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Brussels, Belgium
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed April 15, 2013

Tiny overstuffed rooms ( the sole chair in mine did not fit under the desk; a circular table with no chairs or apparent purpose was somehow dumped in a space by the window), some in basement levels described as Inca Wall view ( meaning natural light extinguished by the presence of a wall a foot from the window - I managed to change mine), lacking any atmosphere and with an insensitive attempt to blend with its environment, in a city replete with atmospheric lodgings at every price point. Extremely expensive. Pay extra for everything, including wifi! Lack of attention to detail, so that the hair dryer had a plug not fitting the socket and the Ikea type closet doors would only close if bolstered by a suitcase (otherwise the closet lights stay on all night). Folding a towel into a swan and leaving a card begging tips as my "housekeeper" in these circumstances does not work for me. Inside you could be in any city anywhere, which I guess is what this chain aims at. A glass of wine cost as much as a delicious dinner at one of Cusco's best rated restaurants. On the plus side, staff are friendly and mostly efficient. Band, bland, bland. Waste of money. My usually quite helpful travel agent has lost my confidence. Don't do it.

Room Tip: Make sure you are above ground, facing outwards and not on the main Ruinas street.
See more room tips
  • Stayed April 2013, traveled solo
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, June 20, 2013
Dear Guest

Thank you very much for taking the time to share with us your comments through the Trip Advisor website.

Please accept my apologies if the furniture layout in the room has not been of your liking nor the view from your room. Thank you for your sincere feedback regarding our service and rates. About housekeeping service, it is not part of our politics that our staff asks for a tip, what these ladies do is an initiative to bring a detail to the guests stay.

I would like to extend my sincere apologies for not being able to exceed your expectations with our Hotel facilities but I would like to thank you for giving us the opportunity to know your opinion about our services.

We look forward to welcoming you in the near future in order to reverse this negative perception.

Cordially yours,

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
puerto rico
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed April 15, 2013

Planned a unique vacation to Cusco to visit the Sacred Valley and decided on JW Marriott, if I go again it will be the hotel. Rooms impeccable, a Convent turned into a hotel with so much details and the rooms so well planned. Walking distance to Cusco City Center. Cannot miss their Choclano con Macerrado de Coco.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Titita013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, June 6, 2013
Dear Guest,

Thank you very much for sharing your experience during your stay with us.

As you well mentioned we are located in what was the Agustines’ Monastery that was built in 1560, we are so glad that you could appreciate the historical value of our property as well as the comfort of our rooms and the good taste of our pisco macerated at the bar.

I hope you enjoyed to visit to Cusco downtown and the ruins nearby like Sacsayhuaman and that you could enjoy also the Sacred Valley of the Incas.

Thank you very much for your preference and for choosing us as your destination on your visit to the magical city of Cusco.


Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
132 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed April 13, 2013

The hotel is in a great central location for sightseeing and browsing Cusco city. The Cathedral is 2 minutes walk away, good shops, bars and restaurants nearby, even a little supermarket 2 minutes along the road.

The breakfast buffet is good, varied selection, well presented.
I didn't have dinner there as the restaurant and bar just lack atmosphere, not welcoming or inviting at all!
Sitting around in the library/lobby area is not inviting either as farrrrr too cold!

They do supply generous amounts of Coca and herbal teas 24 hrs in reception which is a nice touch and in general the reception staff are very nice. They do a daily, evening free tour of the Monastery converted building which is interesting.

My room was clean, comfy bed, stocked with water daily, OK service.

However the Spa which they seem to pride themselves on lacks in atmosphere and service. Forever no large towels went i went there! The staff are not particularly friendly or helpful either.
But the worst thing is the temperatures of the facilities. The steam room is scoldingly hot, the beautiful 'relaxation pool' is by FAR TOO hot, people were complaining we could just not sit or move around it for too long, we had to get out it was just overwhelming with the heat and uncomfortable. No cold air circulates in the room and it's just so uncomfortable. Ridiculously the pool was FAR warmer than the jaccuzzi!! Marriott do your self a favor turn and the pool temp down at least 5 degrees, save energy! and money and give comfort to your guests, thank you.

Apart the this the hotel is worth staying in if in Cusco.

  • Stayed April 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bev082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, June 6, 2013
Dear Guest,

Thank you very much for taking the time to share with us your comments through the Trip Advisor website.

We appreciate the comments shared; on one side we are glad to know that our location, buffet breakfast and front desk service were to your liking but I regret that the atmosphere in our restaurants were not appropriate, in addition I would like to extend my sincere apologies for not being able to fulfill your expectations in our spa service, I can assure you that it was an isolated incident that was already resolved.

Once again, thank you for your feedback and for giving us the opportunity to know your opinion about our services, they do help us to improve in our search of excellence.

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 10, 2013

This property is beyone typical JW standards. The architecture and design is luxury. The staff are some of the most accommodating I've ever experienced. I had altitude sickness while I was a guest. The rooms and bathrooms made me feel better! I broke my glasses and the hotel engineers fixed them for me. The breakfast buffet and food at the bar were great. If you can't stay here, have a drink at the bar and take in the architecture. If you do stay here, don't miss the pool/sauna in the lower level. The location is also cetnral. We worked through the concierge to book our Machu Picchu & Sacred Valley trips. I'm not a tour group person, but I'd use their group. Peru Sightseeing is the group the JW works with and it was well work the price. Excellent guides, good food, you feel very safe, and small groups.

Room Tip: Courtyard facing rooms are quiter.
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JKtrip_advice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, June 6, 2013
Dear Guest,

We appreciate the time you have taken for leaving us your valuable feedback so which motivate us to continue striving for excellence.

I am pleased to know that the oxygen supply offered in our rooms allowed you to relieve the altitude sickness you suffered, it is also worth to mention that we have extended to the engineering department your comment about your glasses they fixed, for us to take care of the details is vital for our guests' stay unforgettable.

We are glad that the food and drinks offered at the bar were of your total satisfaction as we work with selected products under high quality standards. It is also rewarding to know that you could enjoy a moment of relaxation in our spa that as you said no guest should miss.

We appreciate your feedback and we look forward to welcoming you in a not too distant future.

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed April 9, 2013

We spent alot of time in this hotel as we suffered from a huge amount of altitude sickness . So I feel well informed of the facilities here. Room service was very accommodating and mostly punctual. The pool was a true oasis and well worth spending a relaxing few hours. There was a supermarket near by and the main square. Our day trip tour was booked through the hotel and we were for the most part happy with it. The rooms and tv were wonderful. I would love to come back one day.

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank champagne007blogspot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, June 5, 2013
Dear Guest,

Thank you very much for taking the time and leave your comments.

We are glad to hear you enjoyed our service and the facilities we offer as well as our convenient location.

We look forward to having you back.

Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Bragg, CA
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed April 4, 2013

Having just spent 5 nights at this property, this was my impression: Property itself is incredible if not unbelievable. An ancient building built literally on top of Inca ruins as evidenced by a fully visible excavation located in the sub-basement. Very tastefully converted into a luxurious hotel of JW quality. As mentioned by others, the rooms are on the small side but very well appointed with superior finishes.
Occupancy level was low as we frequently felt as if we were nearly their only guests and were often greeted by name. Staff was very accommodating if not exceedingly so.
It's a newer property and the staff is still in a training mode but it was not a big deal; most things were executed quite well. Normally we avoid eating dinner in hotels, opting to experience local cuisine but due to initial altitude sickness (11,000'+), we decided to eat in the hotel and were very satisfied. Next night we dined out at a local favorite but found the food at the JW far superior in every respect. Morning buffet at the JW was also very good with a wide range of tasty choices.
As Platinum Elite Marriott members, we have been to many Marriott properties around the world; this was a very nice experience. I recommend this hotel for quality and value.

Room Tip: We were on the 3rd Floor with a wonderful view of Cusco.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Furhank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottCusco, General Manager at JW Marriott El Convento Cusco, responded to this review, May 10, 2013
Dear Guest,

Thank you very much for taking the time to share your comments through the Trip Advisor website. We very much appreciate your feedback; an invaluable tool in search of the excellence.

We are really pleased to know that we could exceed your expectations regarding the quality in our products and the value of the infrastructure. On the other hand, we will take care all your suggestions with our management department in search of the excellence.

We look forward to welcoming you again, in order to share with you our special blend of JW Marriott and Peruvian hospitality.

Sincerely,


Heinz Prelle
General Manager
JW Marriott Cusco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cusco hotels
0.1 mi away
Belmond Hotel Monasterio
0.2 mi away
Palacio del Inka, a Luxury Collection Hotel
0.1 mi away
Belmond Palacio Nazarenas
Show Prices
Show Prices
Show Prices
1.2 mi away
Hotel Torre Dorada
Hotel Torre Dorada
#6 of 162 in Cusco
5.0 of 5 bubbles 1,420 reviews
0.2 mi away
Casa Cartagena Boutique Hotel & Spa
0.6 mi away
Sonesta Hotel Cusco
Sonesta Hotel Cusco
#12 of 162 in Cusco
4.5 of 5 bubbles 2,477 reviews
Show Prices
Show Prices
Show Prices

Been to JW Marriott El Convento Cusco? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott El Convento Cusco

Property: JW Marriott El Convento Cusco
Address: Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
Phone Number:
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 162 Hotels in Cusco
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott El Convento Cusco 5*
Number of rooms: 153
Official Description (provided by the hotel):
Located in the city's historical center, the JW Marriott Hotel Cusco combines the needs of today's luxury traveler with the design elements of an architecturally stunning archaeological site. History-seekers will find Peruvian cultural artifacts in the hotel's two exhibition halls. Accommodations are equipped with the latest technology including Wi-Fi, LCD cable TVs, and oxygen systems for a fee. Designed around a colonial convent, this hotel in Peru features resort-like amenities including a Cusco restaurant with excellent Peruvian cuisine, a bar and a full-service spa offering a relaxation heated pool, sauna, steam room and treatments inspired by ancient techniques. The JW Marriott Hotel Cusco also offers 1,442sq.Ft. Of meeting space and professional planners to assist in creating your perfect event in Cusco. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Hotels.com, Cheap Tickets, Despegar.com and Jetsetter so you can book your JW Marriott El Convento Cusco reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing