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“SAS Travel Peru”
Review of SAS Travel Peru

SAS Travel Peru
Ranked #29 of 506 Outdoor Activities in Cusco
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: SAS Travel -Peru … A well-established quality Tour Operator with more than two decades of experience and expertise in the tourism industry, organizing a huge variety of Tours in Cusco and Peru, Adventures trips, Treks, Amazon Jungle Trips and Packages in Peru, highly recommended for MachuPicchu tours, Inca Trail to MachuPicchu hikes,short Inca Trail hike, alternative treks as Vilcabamba, Ausangate, Choquequirao, Salkantay, Lares Valley, Tipon, Huchuy Qosqo hikes… Extension tours to Colca canyon in Arequipa, the floating islands in the lake Titicaca in Puno or flying over the enigmatic Nazca Lines, Ballestas islands or Paracas reserve. SAS Travel Peru also offers excellently guided cultural tours of the Sacred Valley, South Valley tour, Moray, Salt-mines and combined Cusco City tour with Saqsawaman, Tambomachay, Qenqo, Pucapucara and the amazing Koricancha or for those who want a little excitement around Cusco there`s white-water rafting in the Urubamba River, mountain biking in Maras, Moray and salt-mines, horseback riding in the Sacred Valley or near Cusco, climbing, paragliding and more. Recognized and honored by the Regional Govt Tourist Ministry as: "2010 Best Inca Trail Tour Operator"
Useful Information: Food available for purchase, Activities for young children, Lockers / storage, Stroller parking, Activities for older children, Stairs / elevator
Reviewed March 10, 2013

We booked our Peru tour through SAS Peru and want to highlight some areas that could be avoided to make the tour better.
Firstly, SAS Travel Peru prices are pretty reasonable and you can save quite a bit by using them
but you have to do your research and fine tune the tour during your bookings before
payment. The main disquiet I have is that this tour company has a problem of conflict of interest
as a tour operator and as well as a hostel owner in Aguas Caliente. A good tour operator will always try to
choose the best hotel or accomdation for its customers and if its lousy, it will look to put their customers elsewhere. In the case in Aquas Caliente, which typically is the launching point
for tourist to visit Macchu Pichu, SAS travel owns a very budget hostal and will put its customers to this crappy hostel and offer even crappier meals.Its called Hotel Viajeros Bed and Breakfast .
Aguas Caliente is littered with many hostels and hotels and your visit to Machu Pichu , a once in a life time experience would be more memorable if your accomadtion and meals are better than
what is dished out by SAS.The food offered by the restaurants is quite good and that area
has many good hotels which is not pricey (less than US$100 per night). As such if you book thru SAS, maybe you can ask for a change of accomodation and ask them not to provide any meals and pay the difference. to stay and eat elsewhere. My wife and I skipped the meals offered by Viajeros and nearly moved to another hotel, except that we had a Cusco- Machu Pichu train delay due to a landslide and we arrived a little too late to move to another hotel
and also we planned to leave for Machu Pichu by 6.am the next day.
The same conflict of interest also applies to Hotel Marqueses in Cusco, except that this hotel is
quite ok and close to the main tourist square but is a pretty old boutique hotel. My gripe is that
the price of $US90 per night is higher than most of the boutique hotels around the main square
by about usd$ 15-20. We stayed 4 nights there.
Also on our return from Machu Pichu to Cusco, we lost alot of time because SAS booked us
on the train that stopped one third of the way before Cusco and then we had to wait and join
many others to take a bus instead of booking our train ride all the wat to cusco. This caused us a delay of two and half hours and by the time we reached Cusco, all the restaurants were
closed (10.30pm) and Hotel Marqueses room service ends at 9pm...no dinner for us.
The SAS Travel Peru office is right next door to Hotel Marqueses but we did bother to confront
them the next day as we had been told that our train will arrive Cusco by 8.00pm ( but we came back by bus and I think a train ride would be more comfortable and safer too in the night). The train ticket price difference between the stop one third the way and all the way to Cusco was only USD$15 per person and I thought that SAS Travel should not try to save the difference
as it should care for our well being. We did not confront them for breaking the agreed arrangement to get us back to Cusco all the way by train as its already water under the bridge and better to let go and move on and continue to enjoy our holiday.
All in all, the SAS is not a bad company but to enjoy your tour better, the onus lies with you to check all the arrangements in minute details to minimise your discomfort.
We were on a holiday and were able to smile and laugh at our situation because Peru
and Machu Pichu rocks!

2  Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 27, 2013

Myself and my wife were looking forward to this and at first everything seemed good. We booked the hotel next to the office which was perfectly adequate and attended the briefing the evening before the Inca trail. The morning of the trek arrived and we were picked up promptly and on time from our hotel. We are taken by bus, stopped for a bit of brekkie and then off again to the start of the 4 day 3 night tour. The start was very busy with many tour groups lined up to cross the bridge after registration. Here begins the drama...!! SAS had not communicated the names of the entire group of the 12 of us to the National park where you enter the trek, so they would not allow us in. Out two guides Saul and Elvis made lots of phonecalls and there was lots of shouting etc......all very impressive !! They told us that the names had been miss spelt and and were therefore different on our passports hence the confusion. The guides were blaming the office for the admin error and so it went on. We all sat around for 7 hours until 3pm when we were fianlly allowed in. As we were so late we had some ground to make up. We camped in someones back garden and had to use the awful facilities but this is camping and roughing it so i wont go on about that too much. The next day, day 2 is the hardest day. We also had to make up another 5k so hiked 19 k this day. We had some younger fitter people in our group who made it look fairly easy but myself and a few others really struggled on the upward climbs, they were relentless and with little oxygen made it very tough. We made it though and pushed on. Now the problem with being last in the group means you miss out on the chatter from the guides and that you have less of a rest because the time started when the first part of the group made it to the rest point. We would arrive say 10 - 15 mins later to have a 5 minute rest, and the others having had 20 mins (and who needed less rest.) We would then be hurried off to continue the trail. We missed many photo and wildlife opportunities because we were trying to keep up. At the end of day 2 we were exhausted. Again the facilities were very basic and the toilets were awful. The only good thing so far was the food, which was excellent. Day 3 starts and our guide Saul tells us this, "the two days hiking we have just done is not an Inca trail, it was made about 10 years ago. This is where the real Inca trail starts" as he points to the ground. So, hang on.....weve just walked almost 30k on a track made a decade ago that has nothing to do with the Incas. Day 3 ends in an arguement between the guides and one of the group because they said we would see Macchu pichu at sunrise, (which you dont by the way). There is also no bar, or hot showers as some info will lead you to believe. The bar is closed due to a landslide. We make it to day 4 and walk to Macchu Pichu......lovely and amazing but absolutely packed with tourists. Every tour gets up very early to register you again before you walk the last part, but registration doesnt open till 5am so by the time you get there, the sun and everyone else is up !!
We decided as a group to complain (although my wife and i couldnt make it because we had a flight booked).
We found out from the group that SAS refused to give us a refund, so the group staged a sit in and didnt budge. Eventually after lots of arguements the company relented and gave us $140 US each. They also let it slip that they hadnt even called up to register our names to the national park and that the guides had known this 3 days prior to the tour. The guides belived that because they had entered so many times before then they would automatically be allowed entry. So they knew this but fed us a load of lies pretending to make phone calls and shout at people..whilst we sat there for 7 hours. Not good enough im afraid. Its a shame because Saul was a superb and knowledgeable guide who spoke almost faultless english, the food was very good, the porters were amazing and Elvis albeit a rather moody bloke was nice enough. It was just to rushed, like the guides just wanted to get it over and done with.
I therefore strongly suggest that you do not use SAS tours for the Inca trail, and dont even bother with the 4 day tour because the first two days are nothing to do with the Incas at all.

9  Thank Petedarby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2013

A friend and I recently visited Peru and Cusco at the end of January 2013. We had booked the Vistadome day tour through SAS, with a morning hotel pickup, train to MP, English language tour, and train ride back to Cusco hotel. We arrived in Cusco to make the final payment where we were greeted by a rude and uninformative office staff. The next morning, our driver arrived at the hotel very promptly and drove us to the train station about 20 minutes outside of Cusco where we caught the Vistadome train easily. We were greeted by our guide in Aquas Calientes and sent to MP on the bus where we would meet him in 2 hours for our guided tour in English. We arrived at the meeting place at the correct time for our tour but our tour guide never showed up. We waited a while before joining a different English language tour. At the end of the day, we were scheduled to leave by train again to a half way point and then take a bus to Cusco. When we arrived at the train station halfway between MP and Cusco, we were to be met by a representative by SAS to catch our bus home. No one greeted us. We were stranded in a small mountain town with no one around in the dark. After about 90 minutes of concern and panic, another train arrived with a set of passengers bound on a bus for Cusco which we joined. If not for that random bus returning to Cusco, we would have been stranded in rural Peru. There were many other tour companies operating around MP that day which had well marked signs and obvious good organization. I would utilize one of these other companies in the future. I would discourage anyone from booking with SAS. Sadly, it was a company used in Frommers Guides. I will relate this bad and potentially dangerous experience to them as well as the Peru tourism offices.

10  Thank jeffrey p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2013

We reserved a 2 days 1 night sunrise trip to Macchu Pichu with SAS. The people in their office were not friendly at all. A few ours after we paid for the train trip to MP they called us at the hotel to inform that they will send in the morning a car and we have to travel by car for the first 2 hours and after we will take the train at another station. The car they sent was small, uncomfortable and very old (more or less 25 years/old). Although the driver made efforts we almost lost our train to MP. The SAS representative should meet us at the train station, however nobody came. When we came to the hotel SAS reserved for us the staff told they were not informed about our arrival so they did not met us at the train station and do not have a clean room yet... The hotel the SAS works with is well located but rooms are terrible with no windows, no A/C. The guides’ service was mediocre and we have to insist very hard for early morning departure to MP. Based on our experience we don’t recommend this travel company: they like your money but forget to deliver the service.

7  Thank vlad16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2013

Highlights of SAS: varied and delicious meals, accommodating guides that took good care of hikers that were dealing with altitude sickness, etc. and SAS, when possible, would set-up campsites away from the other groups that were also hiking the trail (read: quieter sites)

Lowlights: Guide could have been better at sharing information/history of the Incas, especially when we got to MP. Our tour was not even 2 hours (instead of the promised 3 by the SAS office), and the guide failed to touch on some of the basic sites at MP. I am also weary of how SAS treats their porters.

Overall I would recommend this company for the Inca Trail trek.

2  Thank Kiley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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