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“Peru Rail has Larger Ceiling Windows”
Review of Inca Rail

Inca Rail
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One-Way Machu Picchu Train and Hiking Tour from Cusco
Ranked #1 of 23 Transportation in Cusco
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Recommended length of visit: 1-2 hours
Owner description: INCA RAIL ensures a safe and memorable trip experience all its trains. High operational quality, service, and attention to every single detail guarantee the best option to travel by train to the Inca citadel of Machu Picchu. We have 3 service levels: presidential class train, first class train and executive class train.
Reviewed July 9, 2012

My husband and I took Inca Rail from Ollanta to Aqual Calientes. The seating arrangement, seats, and table are the same as Peru Rail which we took back to Cusco. However Peru Rail trains have larger scenic windows on the roof/ceiling for viewing. Don’t forget you can only take 11 lbs of luggage (one carry on) on both trains to Machu Picchu, even though we saw several people with small, heavier suit cases.

1  Thank Steve221B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,603 - 1,607 of 5,518 reviews

Reviewed June 5, 2012

The service aboard the executive class of Inca Rail was very good provided by very attentive personnel. We sincerely recommend Inca Rail from the Ollantaytambo station.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2012

My partner and I were traveling to Machu Picchu and attempted several times to buy train tickets on Inca Rail. Their website was unavailable to take credit cards, therefore, we had to wire-transfer money from the US into their "secure" account in Cusco. After endless phone calls, as well as emails in which they were very unresponsive, they emailed to state they did not receive all the funds and was missing $75.00. We had Bank of America investigate this and they stated that Inca Rail did indeed receive ALL funds which was confirmed by their bank in Latin America. When we attempted to show them once we were in Peru all of the documentation, they completely denied it and told us that we must either pay the $75.00 again or lose all of the monies transferred and thus not be able to take the train. The other available train, Peru Rail, was completely full prior to the whole wire transfer issue so we had no choice but to pay the money again.

We have forwarded our complaints to Peru Tourism as well as the Ombudsman at Conde Naste Traveler as there were other individuals we spoke to prior to the train departing that also had problems in which Inca Rail had charged them for additional fees on their credit cards. Be leary of Inca Rail, the workers and supervisor, Maria, in charge are all very dishonest and take advantage of tourists.

9  Thank Hilary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inca R, Director Comercial at Inca Rail, responded to this reviewResponded January 23, 2013
Google Translation

Respecto a su comentario quisiéramos indicarle que este nos parece injusto y que no refleja en forma alguna lo ocurrido.

Nuestra política de ventas permite como forma de pago el depósito en nuestra cuenta bancaria del importe total del pasaje. En esa oportunidad el depósito que debía realizar era de US$210, sin embargo en nuestra cuenta corriente solo se abonaron US$155.

Luego de investigar la situación descrita concluimos que usted solicitó el depósito de US$210 en nuestra cuenta corriente, para lo cual pagó US$250, entendiendo que los US$40 era la comisión. Su banco empleó otro banco corresponsal quien nos transfirió US$155 dólares. A su vez nuestro banco cobró US$18 de comisión, depositando US$137 en nuestra cuenta. Presumimos que la diferencia entre los US$210 que su banco debió enviar a nuestra cuenta y los US$155 finalmente enviados, constituye la comisión (US$55) que cobró el corresponsal que uso su banco, ejerciendo su función.

Como algo excepcional le indicamos que los gastos bancarios de nuestro banco, que ascendían a US$18, serían asumidos por nosotros, pero que no podíamos asumir las comisiones de los otros dos bancos. En condiciones normales los pasajes se hubiesen perdido al no haber completado el pago. Sin embargo, le mantuvimos los pasajes emitidos y permitimos que la diferencia de precio la pague en Cusco al momento de recoger sus boletos.

Hemos revisado cada una de las comunicaciones intercambiadas entre usted y nuestro personal de counter y es claro que en todo momento mantuvimos un diálogo fluido y cordial con ustedes. Es por ello que luego de analizar la situación consideramos que su comentario no se ajusta a la verdad pues no actuamos en forma deshonesta y tampoco es cierto que no hayamos respondido. Si a alguien ustedes tendrían que reclamar es a su banco por no informarle que iba a utilizar un corresponsal que cobraría US$55 adicionales a los US40 que ustedes ya habían pagado por la transferencia. Como podrá darse cuenta este hecho es totalmente ajeno a Inca Rail.

Finalmente podemos cometer errores, pero definitivamente jamás hemos actuado en forma deshonesta o poco transparente.

El equipo de Inca Rail

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2012

The Inca Rail is two train cars owned by a private company with refurbished old fashion rail cars, including deep leather seating, a private bar and lounge car with a brass rail balcony while the train is running. The service is incredible, and the food wonderful. This was a special treat, simliar to the Hiram Bingham train but with an Incan flair. This treat was a surprise to us, one and a half hours of wonder along the sacred valley to Machu Picchu.

2  Thank pathager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2012

Uncomfortable seats.
First class is not worth the money.
Book it in Cusco, it will be cheaper.

1  Thank Francisco_OM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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