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“Very clean and modern”

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LP Los Portales Hotel Cusco
Ranked #20 of 164 Hotels in Cusco
Certificate of Excellence
Raleigh, North Carolina
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very clean and modern”
Reviewed May 22, 2012

This was the best hotel on my trip. The hotel was very clean and modern. The location is great, almost directly across from one of the many historical sites. It is about four blocks from Plaza de Armas. Also, about 60 feet out the door to the right is a handicraft market with better prices than in the shops in the plaza. Free wi-fi and the restaurant was good. They even served breakfast super early for us because we were catching a bus to the train.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zrodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this review, March 26, 2013
Thank you for your excellent comment about Los Portales.

Having been the cherry on the top of your trip, and that you consider our hotel the best you have stayed around your trip, is our best reward and motivation to continue growing and improving.

Thank you for having stayed with us.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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639 reviews from our community

Traveler rating
    380
    218
    34
    4
    3
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119
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Orange, California
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 30, 2012

A very nice hotel with staff that is super friendly, pleasant and accommodating. There is an elevator (many hotels in Peru don't have elevators, so be sure to pay close attention when booking). The room was clean, the bed was very comfortable. The bathroom was clean -- and we had hot water! That's always a big plus in South American hotels. The only complaint I might have is that the restaurant downstairs opens early, and you may hear some clanging while they are setting up. But if you're an early riser, that's not going to be a problem. And Cusco is a terrific town to visit, so you'll want to get up early and get a head start anyway. We were quite happy here and I would absolutely recommend this place to anyone visiting Cusco! :)

Room Tip: Our room did not face the street, it faced the courtyard. So while we got a little noise from the re...
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Kristine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zrodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this review, November 21, 2012
Google Translation
Estimada Kristine. Ha sido gratificante leer su comentario sobre nuestro hotel. Con respecto al ruido, le comentamos que ahora todas las habitaciones interiores que dan hacia el patio cuentan con ventanas antiruido, Esperamos pronto tenerla de vuelta. Saludos cordiales.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 7, 2012

My mom and I stayed 2 nights at Los Portales, and I highly recommend it. The staff is very friendly and helpful, the rooms are clean, the shower is hot and functional, and the beds are very comfortable. If you only speak English, it’s not a problem at all.

Breakfast was good – just what you would expect: scrambled eggs, sausages, potatoes, bread, ham, cheese, cereal, granola, fresh fruit, cold milk, hot milk, fresh fruit juice, coffee and tea. Breakfast is included with your room.

It’s about a five minute walk to the Plaza de Armas, and perhaps a fifteen minute walk to the San Pedro Market.

  • Stayed April 2012, traveled with family
    • Value
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    • Service
Helpful?
4 Thank Kattie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zrodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this review, November 21, 2012
Google Translation
Estimada Kattie. Compartiremos este buen comentario con nuestros colaboradores. Siempre estaremos encantados de tenerlas de vuelta en Los Portales Cusco. Saludos cordiales.
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Ecuador
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed February 23, 2012

As a part of my vacations I only stayed for a night with my family, since I checked in, my welcome was a bunch of noise ,, the hotel was under construction, the staff just said: "they were sorry about it " and the noise will end at 5 PM,, could you imagine that? i just wanted to sleep,, I never received an e-mail or an advice of remodelation, I've never received a compensation for the inconvenience, no managers to talk to..there are several hotels that you can book for, so don t stay here it seems they still are under construction..

  • Stayed May 2011, traveled with family
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Helpful?
3 Thank mdager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zrodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this review, March 26, 2013
Dear Guest.

Is not our standard of service and that it will not happen again. Once again we apologize and we hope that you can give us the opportunity of serving you again in the future and show you the excellent service that Los Portales always give to our travelers.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
De
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 21, 2012

Hotel was in remodeling, there was much noise during our stay.
Restaurant staff very pleasant, but very little variety in the menu.
Musty rooms, the best thing was the wireless internet service ann the location near to the town.

  • Stayed June 2011, traveled with family
    • Value
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Helpful?
1 Thank AmazingEC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zrodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this review, March 26, 2013
Dear Guest.

we apologize and we hope that you can give us the opportunity of serving you again in the future and show you the excellent service that Los Portales always give to our travelers.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Canaveral, Florida
Level Contributor
260 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed November 23, 2011

I traveled as part of a group of 28 and the hotel handled our group very well. They were remodeling while we were there, so there was some noise, but not enough to complain about. Very nice to have a restaurant on-site that serves a variety of meals at a variety of prices, even if the meals were only average. Breakfast was okay, but not as good as at other hotels we stayed at. Walking distance to all the in-town attractions. Cash machine next door and snack-shop nearby.

  • Stayed October 2011, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank HungryGreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zrodriguez, Gerente at LP Los Portales Hotel Cusco, responded to this review, March 26, 2013
Dear Guest.

Reading comment like yours is our best reward and motivation to continue growing and improving.

Thank you so much for you comment and we hope to have you again and show you the excellent service that Los Portales always give to our travelers.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DFW Texas
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 18, 2011

We were there with a tour group and several members of our small group were sick with a flu bug. The staff were extremely accommodating.

Breakfast was good.

The rooms were sufficient.

  • Stayed December 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank DubyaDubya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about LP Los Portales Hotel Cusco

Property: LP Los Portales Hotel Cusco
Address: Av. El Sol 602, Cusco, Peru (Formerly LP Cusco Hotel)
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #20 of 164 Hotels in Cusco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — LP Los Portales Hotel Cusco 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Our hotel is a few steps from the historic and financial center of Cusco. We are located in front of the Temple of the Sun “Koricancha” and just four blocks from the Main Square. Los Portales Cusco Hotel is your best choice to enjoy the archaeological Capital of America or do business on El Sol Avenue, the main street passing through downtown. Los Portales Cusco is a comfortable hotel with services suitable to the needs of the modern traveler. Our restaurant offers a complete breakfast buffet and a selective menu of national and international food. ... more   less 
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