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“Interesting hotel”

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San Francisco Plaza Hotel
Ranked #66 of 162 Hotels in Cusco
edmonton, canada
Level Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Interesting hotel”
4 of 5 bubbles Reviewed April 13, 2014

We enjoyed staying at this hotel for 3 nights as it is quite different from other places we've been to. The central courtyard, where they set up breakfast, was very nice & there were paintings & other interesting objects in this area. We were in 2 different rooms & both were adequate to good. Yes, we could hear some suitcases being dragged down the steps in the morning but it wasn't a big deal. The breakfasts were very good. We also had a couple meals there as we were too tired to go out. There seems to be a cook on hand in case you want to eat or have a bowl of soup. The staff was very kind & helpful even though we couldn't speak Spanish. It was an easy walk to the square.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JenStAlbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CuscoJim, Director General at San Francisco Plaza Hotel, responded to this review, April 18, 2014
Google Translation
Estimado huésped,
Agradecemos ante todo el tiempo dedicado a darnos su opinión sobre nuestras instalaciones y servicio, acabamos de recibir con mucho agrado su invalorable opinión y son muy motivadoras para todo el equipo del Hotel.
Agradecemos su preferencia y estamos alegres de haber contribuido a que pase un buen viaje en nuestro país y ciudad.
Reciba un cordial saludo y los mejores deseos de parte del equipo del San Francisco Plaza Hotel
Muy cordialmente,
Jimmy Cruz Perez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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330 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bloomington, Minnesota
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed February 22, 2014

Just a few short blocks from Plaza de Armas, the Plaza San Francisco was a perfect location - quite, easily walkable, with taxis close at hand.

The staff was very friendly and accommodating. Our room was clean, the water pressure good and we were never at a lack for hot water. The two short-falls were nowhere to hang clothes (we made do) and a too-firm mattress (though I've had much harder in my S American travels).

Breakfast was fresh, with slight changes daily. I had my first pisco sour there, and after having many more, I can safely say their's was best.

I/we can easily recommend the San Francisco Plaza as a good value option.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sarahspassport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CuscoJim, Director General at San Francisco Plaza Hotel, responded to this review, March 16, 2014
Google Translation
Estimado Huésped.
Es nuestro deseo hacerle llegar nuestro saludo atento a nombre de todo el personal del hotel. De manera especial permítanos también agradecer el comentario que nos dejó en esta pagina, es muy importante para nosotros conocer sus opiniones a cerca de nuestro servicio por que solo así podremos mejorar. Esperamos que en alguna otra oportunidad ustedes puedan regresar a Cusco y se hospeden con nosotros, será un gusto servirlos.

Atentamente.

Jimmy Cruz Perez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed February 12, 2014 via mobile

We were booked at this hotel by our tour provider. We were supposed to stay here for 4 nights, but after the first night, we quickly checked out. Checking out early was one of the best traveling decisions we have ever made.

The rooms are TINY. It is so cramped that we literally couldn't find space to fully open our hardcase suitcase, and when we did, we couldn't walk around the bed or open the front door.

The shower was just ridiculous. It was broken (the top rain shower sprayed horizontally over the shower glass) and sprayed water everywhere and flooded our bathroom. Why anyone would design a shower that used multiple jets with an incomplete shower glass wall/door is beyond me. I went to the front desk to notify them about it (I couldn't just call because their phone doesn't tell you front desk's extension number and we were never told) and was just dismissed with "here, have some towels to clean it up". Awesome. I've never stayed at a hotel where I've had to pay to stay AND mop up their flooded bathroom. Truly wonderful experience; I could've just done that at home for free.

The bed was rock hard. I would've just slept on the floor as it would've been more comfortable, but there was no room. Ha. The pillows were lumpy, hard, and awful - neck aches for everyone!

The tiny desk in the room was coated with some sticky residue. We didn't realise that until we have placed our travel documents on top of it and when we went to retrieve them, it was covered in sticky glue-like residue. Not only gross, but it also ruined some documents for us.

At around 5am, you don't need an alarm or a wake up call because everyone starts dragging their suitcases down the rustic tiled hallways. And because there are no elevators, people start dragging their suitcases down the stairs making loud thudding sounds. Waking up at 5am to suitcase dubstep remixes is not enjoyable.

When we checked out 3 nights early, the staff at the front desk didn't even bat an eyelid. She noted that we were checking out 3 nights too early, but never really cared to ask why or to offer us a quieter room, etc.

In the end, we spent 3 nights at the JW Marriott Cusco where we had a truly memorable and wonderful stay. If you are in Cusco, you wouldn't want to stay anywhere else. Spend the extra couple of dollars and have an amazing time at the JW Marriott instead.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank Janelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CuscoJim, Director General at San Francisco Plaza Hotel, responded to this review, March 16, 2014
Google Translation
Estimado Huésped.
Es nuestro deseo hacerle llegar nuestro saludo atento a nombre de todo el personal del hotel. De manera especial permítanos también agradecer el comentario que nos dejó en esta pagina, es muy importante para nosotros conocer sus opiniones a cerca de nuestro servicio por que solo así podremos mejorar. no se preocupe que estamos tomando nota de todos lo detalles que mensiono ,Esperamos que en alguna otra oportunidad ustedes puedan regresar a Cusco y se hospeden con nosotros, será un gusto servirlos.

Atentamente.

Jimmy Cruz Perez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed February 4, 2014

1) shower sprays horizontally across the ENTIRE bathroom. Reported it to reception: "here, have some towels to clean up". Maintenance not necessary, apparently.
2) pillows approx 50 years old. Bed feels like it is pre-Inca stonework with a sheet thrown over it.
3) room is so small that if you open a single suitcase, you can no longer walk around the bed
4) NOISE. 5am people start thumping their suitcases down the stairs on their way to checkout. 6am you can clearly hear cutlery and plates at the breakfast buffet. Do not harbour any illusions that you will be able to sleep late here.
5) the single bench top is surfaced with a sticky enamel that will rip any paperwork or clothing you leave on it.

WiFi was strong in the room, service was polite and helpful. Pity about everything else.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TimAdd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CuscoJim, Director General at San Francisco Plaza Hotel, responded to this review, February 11, 2014
Google Translation
Estimado huésped,
muchas gracias por dejar sus comentarios en la web tripadvisor, los mismos que nos servirán para mejorar en la calidad de nuestros servicios, disculpe por los inconvenientes que tuvo durante su estadía. estoy tomando nota para corregirlos.

Atentamente.

Saludos Cordiales
Jimmy Cruz Perez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed December 19, 2013

I stayed at San Francisco hotel at Cusco for 3 days. the hotel is close to the central square.
it is clean, the rooms are comfortable and the staff is polite.
The breakfast buffet is satisfying.
it is worth noting though that there are some things that need to be fixed as it was pouring wated in the lobby when it was raining!
overall, i am happy with the hotel. the only thing that I would not is the price. i believe that it should be less expensive even though the competitors try to keep the prices high.

Room Tip: check the difference between "twins", "suites" and "simple" rooms.
See more room tips
  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andreas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CuscoJim, Director General at San Francisco Plaza Hotel, responded to this review, March 17, 2014
Google Translation
Estimado Huesped,

Muchas gracias por compartir su experiencia con nosotros, yo aprecio mucho sus comentarios ya que nos da la oportunidad de conocer su opinión sobre nuestros servicios. Yo creo que los comentarios de nuestros huéspedes son una herramienta poderosa para mejorar el servicio.
Me gustaría informarle de que tomamos nota de todas las cuestiones que usted ha mencionado. Había tomado acción sobre las cuestiones de servicio que estaban fallando, las cuales ya fueron corregidas.
Una vez más, por favor, acepte mis más sinceras disculpas.

Cordialmente,

Saludos Cordiales
Jimmy Cruz Perez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loma Linda, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed November 29, 2013 via mobile

I stayed at this hotel with my family for 3 nights in 2 rooms. The hotel is quite nice inside but a bit far from the main plaza. The staff were very friendly and the breakfast was good. One of the rooms was close to the main area and was very loud in the mornings, the other room was on the 4th floor in the loft-type area. The ceilings were quite low. Overall, the hotel was adequate.

Stayed November 2013, traveled with family
Helpful?
Thank Bonnie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CuscoJim, Director General at San Francisco Plaza Hotel, responded to this review, March 17, 2014
Google Translation
Muchas gracias por compartir su experiencia con nosotros, yo aprecio mucho sus comentarios ya que nos da la oportunidad de conocer su opinión sobre nuestros servicios. Yo creo que los comentarios de nuestros huéspedes son una herramienta poderosa para mejorar el servicio.
Estimado Huesped,
Me gustaría informarle de que tomamos nota de todas las cuestiones que usted ha mencionado. Había tomado acción sobre las cuestiones de servicio que estaban fallando, las cuales ya fueron corregidas.
Una vez más, por favor, acepte mis más sinceras disculpas.

Cordialmente,

Saludos Cordiales
Jimmy Cruz Perez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leighton Buzzard
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed November 13, 2013

We stayed 5 nights recently(Nov 2013)
Throughout our stay, the staff were delightful. Nothing too much trouble for the receptionists, despite the language barrier-my pocito of Spanish theirs of English- the boys in the restaurant and bar, who eagerly carried baggage or served food, and the chambermaid service was excellent. The room was quite big, and the bathroom good-terrific by Peruvian standards. The location was great being about 300 metres from the great square, and 200 metres from the must see St Pedro market. The restaurant offer is limited, but good value. If there was any issue at all, it is that it takes 10 minutes to make a Pisco sour!

Room Tip: Ask for a ground floor room in the back atrium-it's quiet, and at 3,400 metres or 11,000 feet, y...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnLeightonBuzzard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CuscoJim, Director General at San Francisco Plaza Hotel, responded to this review, February 12, 2014
Google Translation
Estimado huésped,

Muchas gracias por darse el tiempo de dejarnos sus comentarios en la web de tripadvisor, los cuales aprecio mucho ya que demuestran que tuvo una estadía grata con nosotros.
Gracias por mencionar el excelente servicio brindado por el personal, siempre dispuesto a ayudarlo en todo momento, también por destacar las características de nuestro hotel y por recomendarnos.

Cordialmente,

Jimmy Cruz Perez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Francisco Plaza Hotel

Property: San Francisco Plaza Hotel
Address: Calle Ceniza 147, Cusco 084, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #66 of 162 Hotels in Cusco
Price Range (Based on Average Rates): $
Hotel Class:3 star — San Francisco Plaza Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
San Francisco Plaza Hotel is a three star hotel which is located in the heart of Cusco the ancient capital of the Incas Empire, located three blocks from the Plaza de Armas, main square of Cusco , where is located the cathedral and most museums and attractions of the city.Our hotel is in a large and beautiful colonial house, where they celebrated the traditional festival of the Cruz Velacuy Mr. Ash, which has been restored seeking to preserve the typical characteristics of colonial architecture in order to give our tourists recognized attraction, has 30 rooms, two patio and porch elements characteristic of the colonial architecture of Cusco, the facade has three balconies with beautiful wood carvings typical of a colonial house and an area of ​​dream sleep.San Francisco Plaza Hotel is designed to give the best quality and individualized service to our guests with all necessary facilities. Our hotel offers great hospitality and a warm hug service to make your trip unforgettable. ... more   less 
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