The service at the Front Desk did not fill our expectations, my friend and I stayed for two nights there and the agents were not symphatics. Smiling is the best thing to have in a receptionist. Besides that the lack of communication was very poor between them. During the night we spoke with the recption to have a late check out at 11:00 due to our fly and the receptionist of the morning was not inform, they call us at 10:00 to get out of the room. The first night the location of the room was very bad and was not warm enough.
Even though the service at breakfast was good, people was friendly and the food was delicious.
- Official Description (provided by the hotel):
- San Francisco Plaza Hotel is a three star hotel which is located in the heart of Cusco the ancient capital of the Incas Empire, located three blocks from the Plaza de Armas, main square of Cusco , where is located the cathedral and most museums and attractions of the city.Our hotel is in a large and beautiful colonial house, where they celebrated the traditional festival of the Cruz Velacuy Mr. Ash, which has been restored seeking to preserve the typical characteristics of colonial architecture in order to give our tourists recognized attraction, has 30 rooms, two patio and porch elements characteristic of the colonial architecture of Cusco, the facade has three balconies with beautiful wood carvings typical of a colonial house and an area of dream sleep.San Francisco Plaza Hotel is designed to give the best quality and individualized service to our guests with all necessary facilities. Our hotel offers great hospitality and a warm hug service to make your trip unforgettable. ... more less
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