Enigma was absolutely amazing and the Inca trail far exceed my expectations! Jaime, our guide, was extremely knowledgeable and paced us perfectly. Our group was only 4, and luckily we were all around the same speed. For our small group we had 11 support staff (1 guide, 1 cook, 1 assistant cook, 1 head porter, 7 other porters). I felt like the porters were treated well and didn't seem to be carrying an excessive amount of weight. Porter welfare was one of the reasons I chose Enigma.
The other main reason I picked Enigma was their itinerary. As mentioned here, Enigma takes your further the first day. It is challenging but I preferred it. It meant we had less climbing on day two, and barely saw anyone else on the trail. For the first 2 nights there was only one other group in our camping sites. I felt like we got the rare opportunity to enjoy the majestic serenity of this popular stretch of the Inca Trail. There were times when I was actually hiking alone (although my group was never more than 10-15 minutes away) on the trail with no one in sight in front or behind me! FOOD: The food was excellent! Our small group had a vegetarian, gluten free and lactose free. Our cook, Pable, was able to accommodate all of that with incredible fresh, tasty meals. EQUIPMENT: We rented sleeping bags and Thermarest sleeping pads because we didn't want to haul all our gear around our other stops in South America. They worked well and were in good shape. The tents were nice and spacious for 2 people. DETAILS: Enigma organized an unforgettable trek for us. I didn't have any problems with the office booking, confirming payment, arranging luggage storage, etc throughout the entire process. I loved the snack bag and snacks provided. We were spoiled by the "room service" of waking up with a hot drink brought to your tent, hot water for washing provided right outside the tent. Go with Enigma - you will love it!!