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“Lovely Spacious Rooms, Helpful Staff”

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Tierra Viva Cusco Saphi
Ranked #10 of 162 Hotels in Cusco
Certificate of Excellence
Northern Virginia
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Lovely Spacious Rooms, Helpful Staff”
4 of 5 bubbles Reviewed June 7, 2013

We stayed here for one night after our 4-day Inca Trail hike. It was about 3 blocks from Plaza De Armas. About a 10 minute walk. It is not a bad walk but I did wish it was maybe 1-2 blocks closer to the main square.

After the Inca Trail, the room here was pure heaven. Alot more spacious than the room we had at the Cusco Plaza hotel, and the bed was humongous, like a california king bed. The bathrooms were also newer looking and the shower was big--and the water jets from the showerhead was so relaxing. Plenty of space and comfort. I guess this is the extras you get for walking the extra 1-2 blocks. I have zero complaints about the room--it was fantastic.

The buffet style breakfast was the same selection as the Tierra Viva Cusco Plaza and is also 5-10AM--hot foods like scrambled eggs, tamales, sausages, and cold items like fruit, cold cuts, yogurt, cereal. A good mix for complimentary breakfast. One difference I did note was that while the Cusco Plaza location truly kept serving breakfast until 10AM (even at 9:45 items were being refilled), when we arrived at breakfast at the Saphi hotel location between 9:15-9:30, there were no more plates or glasses, hot foods were pretty much gone and things weren't being refilled anymore. We had to ask the staff to bring out plates and cups for us. This wasn't a huge deal to us, but just something to note for future visitors--get there a bit earlier.

After certain hours you need to use the doorbell to get into the hotel. This was a bit awkward for us. We had stayed out for dancing at Ukuku's and when we tried to get back in, there was a bit of a communication issue with the lady answering the bell. She kept asking for our room number...which I must have repeated about 6 times but I guess she did not understand--not sure if it was how I was saying the numbers or if the intercom had too much static. And then she started speaking to us in Spanish which we regretfully could not understand. After several minutes of standing outside trying to tell her what room we were guests in, we were let in. On one hand I'm glad there is security...on the other hand...how to avoid this awkward communication?

Since we had a late departure, the hotel was helpful in holding on to our larger bags until we needed to head to the airport. They even pointed us to their lobby restrooms in case we need to use it, and arranged our taxi to the airport for us (which helps ensure we didn't get ripped off). The 24 hour coca tea by the lobby desk is always a plus. I would recommend this hotel overall. Other than a 1-2 minor awkward points, this hotel was extremely comfortable, a decent location, and the staff is helpful when you request assistance.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sweet P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Cusco Saphi, responded to this review, July 3, 2013
Dear Sweet P,

Thank you so much for your excellent comment and for sharing your Tierra Viva´s experience with the rest of travelers.

We will review de issue you have referred in your comment regarding the intercom and solved as soon as possible.

Once again, thank you, and we hope to have you again at any Tierra Viva Hotel, very soon.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,098 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Duluth, GA
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed June 7, 2013

TIerra Viva Saphi is a nice hotel. Rooms are good size with mordern decor. Good for family of four. Hotel is very close to Plaza Aramas but still in a quite an peaceful area of the city. Definitely worth for the money and would return here again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FunTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Cusco Saphi, responded to this review, July 3, 2013
Dear FunTourist,

Thank you so much for your excellent comment and for sharing your Tierra Viva´s experience with the rest of travelers.

Once again, thank you, and we hope to have you again at any Tierra Viva Hotel, very soon.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
39 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed June 6, 2013

We stayed here twice, for three nights in total (and in two different rooms) on our honeymoon

It's not the most luxurious of hotels, but it is good value for money and makes a good launch pad for seeing Cusco and the surrounding area. The location is good, a safe and relatively short walk (ten minutes if you are taking it easy due to the altitude) from the main square and slightly further from San Blas where some of the best restaurants are (MAP and Cicciolina both very highly recommended!)

Staff were friendly and helpful, breakfast is filling with a reasonable selection of cold food (less so for hot food) and the ever-ready supply of coca tea in the lobby is a life saver when trying to acclimatise to the altitude

Rooms were comfortable enough, very spacious and with nice bathrooms. The hotel was quite quiet so easy to get a good night's rest. The internet was a bit slow and unreliable but we didn't travel half way round the world to sit in our room in front of a computer screen so not such a concern! We did leave with some odd bites after one of our stays, the origin of which we are still unsure of but reading other reviews clearly not something that has affected other travellers

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OL_london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Cusco Saphi, responded to this review, July 3, 2013
Dear OL_London,

Thank you so much for your excellent comment and for sharing your Tierra Viva´s experience with the rest of travelers.

Once again, thank you, and we hope to have you again at any Tierra Viva Hotel, very soon.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
2 reviews
4 of 5 bubbles Reviewed June 3, 2013

Tierra Viva Cusco Saphi has a great location only three blocks from the Plaza de Armas. The rooms are well appointed, comfortable and quiet. The staff is extremely friendly and efficient. I appreciated the complimentary hot coca tea available 24/7 in the lobby.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 32655DavidB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Cusco Saphi, responded to this review, July 3, 2013
Dear 32655DavidB,

Thank you so much for your excellent comment and we hope to have you again at any Tierra Viva Hotel, very soon.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

Their Scrambled eggs are the best we've had. 24hr coca tea was much appreciated.
Lovely wide beds, so comfortable! The reception staff spoke excellent English and assisted us very well.
We enjoyed our stay and wouldn't hesitate to recommend this hotel.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RosWaimea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Cusco Saphi, responded to this review, July 3, 2013
Dear RosWaimea,

We are so glad that you enjoyed that much our scrambled eggs, beds and our staff.

Thank you so much for your wonderful comment and we hope to have you again at any Tierra
Viva Hotel, very soon.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, CA
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

We stayed two nights at Tierra Viva Cusco Saphi (5/28&5/29/13). It is located 3-4 blocks from the Plaza. The neighborhood is basic, but we felt very safe walking back and forth to the plaza during the day and at night. The staff was very helpful and friendly. The included breakfast was delicious and there were lots of choices. The room was spacious and quiet and clean and comfortable.
The only glitch was that they were suppose to pick us up from our train/bus ride in from Ollantaytambo and they didn't show. I had to ask another tour company to call them and have them send a driver as I only had their company phone number in Lima and not the local number.When we finally arrived, the front desk staff didn't even apologize!
Everything else was great and we enjoyed our stay here.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jalovelace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Cusco Saphi, responded to this review, June 4, 2013
Dear jalovelace,

Thank you so much for your excellent comment and for having stayed at Tierra Viva.

We will be waiting for your next visit to our hotels.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
117 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

We stayed for three nights as part of a self arranged tour of Peru, and could not have been happier. The hotel is about a 5 minute walk from the Plaza de Armas. It was an easy walk to all the main sites we wanted to see in Cusco other than the ruins on the outskirts of the city. There is not much in terms of restaurants or shopping immediately surrounding the hotel, so you do need to walk down to the plaza for meals. But it is a short walk and seemed very safe. We liked being a few blocks off the plaza as it was a bit quieter in the evenings.

The hotel was very comfortable. We had a king size bed, which was huge. It's larger than the king size beds I'm used to here in the USA. The room was nice and warm, which was good because some of the smaller hotels in the mountains we stayed at got cold at night. They had good hot water. The rooms all were surrounding a central courtyard, so were a little bit isolated from the street, which helped also to keep the noise down.

We also used their very reasonably priced laundry service. I'm amazed how cheap it was compared to doing laundry at a hotel in the US.

The included hotel breakfast buffet was one of the better ones we had on our trip. In addition to eggs and sausage, cold cuts, cheeses, they had a pretty big selection of savory and sweet breads. Lots of choices for juice and hot beverages. Complimentary coca leaf tea at breakfast and all day long. I also liked that the breakfast started early, at 5:00, which helped the day we left and had a taxi arranged for 6:15.

The hotel also helped us arrange a taxi for one morning to take us around the ruins outside the city. They would have arranged an airport pickup and drop off as part of our stay, but we did not need it as we were arriving by taxi from Ollantaytambo and leaving via the InkaExpress bus.

It's not a big fancy Marriott or Hilton resort. They do not have an on site pool or fitness center or restaurant or bar. But we thought it was a nice mid range option definitely a lot better than a backpacker hostal but not as expensive as a full service resort.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wes032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Cusco Saphi, responded to this review, May 31, 2013
Dear Wes032,

Thank you so much for your excellent and detailed comment about our hotel.

At Tierra Viva, our mission is “To CONTRIBUTE to convert a trip in a wonderful experience”, meaning that in all our hotels we will do our best to help you seize your day and enjoy the destiny you are visiting.

Once again, thank you for your comment and for sharing your experience with all the travelers.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tierra Viva Cusco Saphi

Property: Tierra Viva Cusco Saphi
Address: Calle Saphi 766, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Business Center with Internet Access Free Breakfast Suites
Hotel Style:
#9 Romantic Hotel in Cusco
#11 Family Hotel in Cusco
#21 Business Hotel in Cusco
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tierra Viva Cusco Saphi 3*
Number of rooms: 21
Official Description (provided by the hotel):
Our hotel in Cusco is located in what used to be an elegant colonial residence. Throughout the hotel you’ll find a charming contrast between this imperial city’s rich history and modern convenience and comfort. Our spacious rooms are an invitation to rest, offering the ideal place to refuel and start a new day of exploration and discovery. As was characteristic in large colonial residences, our hotel has two interior patios where our guests can relax during a sunny afternoon or enjoy a soft breeze at the end of the day. ... more   less 
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Also Known As:
Tierra Viva Cusco Saphi Hotel Cusco

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