We did not realize that the rooms in this extremely beautiful, well-situated hotel are arranged facing inward. This means that the windows in most of the rooms face a hallway that rings the interior courtyards. We arrived in Cusco around 8pm and found that our room was not suitable for anyone with the least bit of claustrophobia. We would need a different room or we would have to change hotels.
We went back to the desk and were offered another room with the same problem. At that point, Franco Gotuzzo, the resident manager got involved. He personally showed us two rooms, both of which were in a higher category than our booking. We very happily settled into room 224, which features a window onto a small courtyard that is open to the sky and an extraordinary bathroom.
This is an elegant property with gracious furnishings and art, lots of hallways and seating areas to explore, and lovely courtyards. I would have been happy to stay longer.
If I were in the hotel business I would try to clone Mr. Gotuzzo. He was at all times gracious, thoughtful, and considerate. Somehow he made us feel reasonable the entire time we were complaining. Extraordinary.
- Official Description (provided by the hotel):
- Luxury in the heart of the Inca city. Built on a completely restored 16th century manor. 43 oxygenated rooms, each with a unique feel and architecture surround the elaborate courtyards and lush inner gardens. Mestizo restaurant and tapas bar complete the gastronomic offer. Antique paintings from the Cuzco School, colonial carvings and sculptures with high cultural value line up the corridors, encompassing a design that brings back its grandeur and lets history speak for itself. ... more less
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