This hotel definitely has charm. The staff is very welcoming and sweet. They work their best to help you with everything from altitude sickness to finding your way around town. The breakfast was more than hearty! The room that we had was cold at night and there was no privacy in the bathroom. The walls were made of glass and painted a while ago to add a certain opaqueness to shield those within. The hotel is FAR from the center of Cusco. They told us it was only a 15 minute walk to the square, but it was really 30-35 minutes. With some updates, this hotel could be great.