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“not as described - stay somewhere else!”

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Jacaranda Inn Hostel
Ranked #187 of 499 Specialty Lodging in Cusco
Reviewed December 23, 2011

the hostel bears no resemblance to the pictures or reviews on this site, all I can imagine is that they have seriously let themselves go. There are no common areas, all the courtyards are full of junk and open to the elements (many other hostels in the area have sensible put roofs on theirs to enable them to be used all year round). Our room was cold, with damp patches on the wall and a hole in the floor right outside the door. There was at least hot water in the shower but it was temperamental to say the least.
The worst thing was the staff - we arrived at a weekend and the staff on seemed to know nothing about the hotel. They were unable to give us the password for the wifi, there was no breakfast, which was supposed to be included, they locked the door and left reception unattended for hours at a time, which meant that we often had to wait outside banging on the door for ages for someone to let us back in. The bathroom wasn't cleaned for the whole weekend, which meant the bin was overflowing with soiled tissues.
A woman appeared on Monday, who appeared to be the manager, and things got slightly better, but there is no escaping the fact that this hostel is a far cry from what the reviews suggest and there are plenty of other better hostels in the same price bracket in the area.
Avoid!

  • Stayed: December 2011, traveled as a couple
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Thank Jon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 - 19 of 34 reviews

Reviewed December 8, 2011

Great central location 2 blocks from the plaza. Janina was super friendly and helpful, other staff were fine. Basic breakfast included, we paid 50 soles for double room w shared bathroom. Bed and bathroom were clean, hot water was great. Bedroom floor was slightly dirty. Free wifi was good, great reception in our room. Dont expect a good tv room, its in the kitchen area w no couches only chairs. No problems at all.

  • Stayed: December 2011
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Thank RevTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2011

The staff are really helpful and friendly and went out of their way to help us. The rooms are of a really good standard, the beds comfortable and the bathrooms clean with good showers,excellent wi fithrough out entire hostel.We felt confident in leaving our belongings at the hostel whilst we went on the trek and really enjoyed our stay.

  • Stayed: November 2011, traveled as a couple
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Thank m0rgan2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2011

Pretty and interesting building, nice big rooms with bedside lamps and comforters, big, clean bathrooms, ok common area with lots of tables and a couch and tv. Only problem was the service. Everyone was friendly but unhelpful. The breakfast was simple and slow, despite the fact that there were 2 people working on breakfast for 4 (and the juice was awful and served warm, which the staff claimed was normal). We wanted to watch tv one night but the owner's daughter, who was really just playing with her cellphone, had taken the whole couch and control of the remote. All in all, though, it was a very pleasant, comfortable stay.

  • Stayed: November 2011
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Thank Hadley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2011

located just 2 minutes walk from the plaza with friendly staff,comfortable rooms,hot showers,fast wi-fi,free breakfast.very relaxed and quiet hostel.excellent value and would stay again.

  • Stayed: November 2011, traveled as a couple
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Thank mriagnzls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2011

The staff were the most friendly and helpful. Rooms were a good size and very clean, beds were comfortableand warm. Internet was fast and reliable including wifi.hot showers,nice breakfast and just 2 minutes from the plaza.

  • Stayed: October 2011, traveled solo
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Thank oscak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2011

The staff were amazingly helpful,nothing was ever a problem.They are a lovely bunch. Just nice people.Very friendly .very clean.comfortable, with everything you need. So close to the Plaza de Armas.Great restaurants very close by.Good hot showers, comfy beds.value for money.

  • Stayed: September 2011, traveled with friends
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Thank andycoop67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jacaranda Inn Hostel

Address: Pasaje Santa Rosa B-2, Cusco Cusc 01, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #187 of 499 Specialty Lodging in Cusco
Price Range: $8 - $15 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Jacaranda Inn Hostel 2*
Number of rooms: 10
Official Description (provided by the hotel):
Jacaranda Inn Hostel has comfortable quiet rooms, located in the traditional and tourist safe San Blas neighborhood just 4 blocks from the Plaza de Armas, bars and restaurants. We offer single, double, triple rooms and comfortable and pleasant with shared bathroom. Facilities include, Internet + Wi-Fi in rooms, courtyard room, 24 hours hot shower, storage room, laundry service and breakfast service. The hostel is 5 minutes from the main square, 15 minutes driving from Cusco Airport. ... more   less 

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