I was really hoping that Encantada Casa would be a great experience based on the reviews I read before booking.
There were lots of good things about the property. The staff is incredibly nice - Diego came to our room and made an incredible fire in our fireplace every time we asked him) and the breakfast was delicious (omelettes made to order, fresh fruit salad, delicious jams and cereals). We left our luggage before going on the Inca Trail for 4 days and they delivered our luggage to our room without any problems when we returned from Machu Picchu.
However, I would strongly recommend not staying in the Casa. When we first arrived to our room (which is actually a separate house next door to the property), we were very excited since it was huge (3 bedrooms, 2 baths, living room, dining room) with a fireplace and HDTV. Unfortunately, several issues came up during our stay. On our first day, the Casa had not been fully turned over and we found old food in the fridge as well as mold on the placemats under the plates. There was no toilet paper and we had to call the hotel to have it sent over. Also, housekeeping did not make up our room until past 6pm on one of the days during our stay. I was disappointed as the Casa has a lot of potential for being an amazing experience. Hopefully they will give it more attention in the future.
- Official Description (provided by the hotel):
- The City of Cusco is the perfect starting point to explore some of the most fabulous sites in South America like the Sanctuary of Machupicchu, the Amazon Rainforest and Lake Titikaka. In the bohemian, artisan district of San Blas in Cusco lies our jewel, the Casa Boutique Spa ENCANTADA. The tasteful, modern construction, offers a lot of comfort and is surrounded by fantastic, flower filled gardens where you can relax between your tours with great views of the surrounding red tiled roofs and the city center. Away from the noisy streets of the center but only a few blocks from the main square, overlooking the city, Encantada is located in a privileged area, where you are in walking distance of the city's many churches and museums and close by the archaeological park of Sacsayhuaman. An enchanted place in the archaeological capital of South America.Services:Breakfast buffet (5.30-9.00 A.M.)Bar/CafeteriaBeautiful social areas: Panoramic Terras, spacious salon with fireplace and flower filled garden areas Spa with Jacuzzi and MassageWi-Fi and free Internet service220V and 110V current Safe depositLaundry serviceMedical attention and oxygen upon requestFree lugagge storageTourist information ... more less
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- Also Known As:
- Encantada Casa Botique Hotel Cusco