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“Some problems with hot water” 3 of 5 bubbles
Review of Prisma Hotel

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Prisma Hotel
Ranked #91 of 162 Hotels in Cusco
Durham, North Carolina
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Some problems with hot water”
3 of 5 bubbles Reviewed February 7, 2014

We stayed at this hotel as part of a group tour organized by G adventure. The hotel was nice, with small heaters in the rooms to provide some warmth for the cold highland night (even during the summer of the south hemisphere). However, when taking a shower we had to let the hot water run for a long time until it actually get hot, and some nights it never get to more than lukewarm. Otherwise this is a nice hotel that is close to the main attractions in the city.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Yen-Yu L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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456 reviews from our community

Traveler rating
    39
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    198
    56
    16
See reviews for
66
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5
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Sault Sainte Marie, Ontario, Canada
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed February 2, 2014

I stayed here as part of a tour group in September 2013. The hotel was exactly what we needed - no frills, but clean, safe and comfortable. Out of the rest of our group it seems like we had one of the quieter rooms on the top floor. Our view was great, looking out over Cuzco. The bathroom was clean & stocked which is really all I ask :) The beds were comfortable.
The restaurant food was nothing special, but not bad either.
It worked well for walking around the city - we were about 5mins walk from a grocery store and not far from the main square.

Room Tip: Ask for a higher floor to avoid traffic noise
See more room tips
  • Stayed September 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DanaeTravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Level Contributor
100 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed January 30, 2014 via mobile

We came here as part of a Gadventure tour. The staff we fantastic and friendly. We had Coca tea on arrival and could check in at 10am.

The room was adequate, had a heater and plenty if blankets, the hot water worked well and both times we were given an upper floor away from the Main Street so it was fairly quiet. If a lot of people are staying there the Internet is nearly none existent.

The laundry service was excellent and our clothes came back really clean. The breakfast was good and whilst check out is a bit early (9.30am) we were told we could have breakfast after we had checked out.

If we could have afforded it we would have stayed an extra day or two there.

Stayed January 2014, traveled with friends
Helpful?
Thank PinkladyWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed January 30, 2014

We stayed here one night before our G Adventures Inca Trail trip. THe whole hotel exists to serve active tour groups like us. So very easy to find our information, meet fellow travellers (on their way out or back). Our room was on the ground floor, on the side street, so no problem with noise. Unlike many others. Breakfast adequate only. Only 10 min walk to city centre, all quite safe etc.

Room Tip: ground floor, side street!
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank melanie p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Province of Buenos Aires, Argentina
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed January 22, 2014 via mobile

Stay was pleasant. Sheets clean. Lady at front desk not very friendly at times. I asked if the water was okay to drink and she said I could try it. I asked if it was filtered and she said no, but I could try it. She was not very forthcoming with her information. Don't get rooms facing the street because it's loud. Cars honking all night and morning. Breakfast is a larger spread, but no gringo food really. Wifi is extremely slow when lots of people are staying there, almost not worth the frustration of logging in and it's available in most rooms, inky common area. Shower was great, hot water and good pressure. Overall a decent stay, but could have been better.

Stayed January 2014, traveled as a couple
Helpful?
Thank Worldttravel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 18, 2014

I stayed at the Prisma with a group of 31 high school students. We had so many issues with restaurants in the Sacred Valley handling a rowdy group of this size but every time we ate at the Prisma the service was really fantastic. The food is well prepared and they serve great coffee (and apple pie). The waitress, Carmen (I think) was very sweet and patient with our kids. As for the hotel, it was clean and comfortable. Don't get a room right on the first floor if you want to go to bed early, though. And the wifi is so slow that they probably shouldn't even advertise that they have it. They do at least have two desktop computers available for guests to use the internet on. Overall, great place for a group of American teenagers who are unused to travelling and want to be comfortable after long days of sight seeing.

Room Tip: Get a room on the third or fourth floor, away from the road.
See more room tips
  • Stayed January 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank iheartmountains
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed January 12, 2014

The rooms were very basic. I stayed here as part of a G Adventures tour. Here are some tips for your stay:

1. They have an exchange at the desk. It's convenient, but you will get a better rate at the nearby ATMs
2. There is a Mega Supermercado right around the corner. It is a 45 second walk and is FAR cheaper than buying water at the hotel
3. The laundry service is excellent. After the Inca Trail, there were smells in my clothes that I doubted would ever come out. Laundry service returned fresh, clean clothes and gear. Very cheap. They charge by the kilo. WELL worth the price for the convenience of having the hotel take care of everything while I was out.
4. I would only ever eat breakfast at the hotel, and only then because it was free. The meals you will get in the the city will be as cheap as eating here and will be much more exciting.
5. Bring earplugs.
6. Check your shower vent to make sure it is closed. Many of them open onto stairways/common areas and will give amazing views of your body to passersby.

All in all, I would highly recommend Prisma. It posed an excellent value. Keep in mind the relative wealth level of Cusco, and I think you'll also appreciate the value of this lodging.

  • Stayed January 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Josh F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Prisma Hotel

Property: Prisma Hotel
Address: Calle Matara 394, Cusco, Peru
Location: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #91 of 162 Hotels in Cusco
Price Range (Based on Average Rates): $
Number of rooms: 328
Reservation Options:
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Also Known As:
Prisma Hotel Cusco

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