Considering the excellent reviews on Tripadvisor, we were surprised and disappointed by our stay at Posada Nueva Espana. Many reviewers commented on the lovely service, but the worst thing about this place was the service! The hotel owner, Antonio, lacks care or concern for guests and misleads them (at best) or lies to them (at worst). He put us in a room which had construction overhead, without warning us in advance that this would cause noise early in the morning, and that the water would be cut off without notice. When we asked for another blanket because we were cold, he seemed very inconvenienced about it. When we asked to move to a less noisy room, he did not explain that this room did not have wi-fi (he had warned us about this in the first room, but not the second). It turns out that there WAS wi-fi, he had just disconnected it from that section of the hotel, and when we asked about it, he was reluctant to explain and said that we could use the other wi-fi, but that it occasionally dropped out. What he meant was that he unplugged it without warning. Eventually he explained something about this wi-fi interfering with the other one, used by the other guests, and that he wouldn't want the other guests to complain (what about us?!?). My husband was unwell during our time there, and although I explained this to Antonio, he did not once ask about my husband's wellbeing.
Other than the appalling service and the noise of construction, the hotel beds were small and uncomfortable, with sheets that didn't fit them properly and slid off the mattress, and thin pillows. The rooms were reasonably clean, but could have been maintained better (the wooden floor had splinters, the walls were cracked, and the lamps were poorly wired with ill-fitting lampshades thrown over the top of them). The breakfast is hearty, including a lot of delicious fresh fruit, but there is no real coffee: only instant. The hotel is a 15-minute walk to Plaza de Armas. Considering the range of hotels of equal or better quality (and much lower price!) available in the old city centre itself, I cannot recommend Posada Nueva España to anyone.
- Official Description (provided by the hotel):
- Posada Nueva Espana is an antique colonial building located in the traditional neighbourhood of Yanahuara. Yanahuara is located on the left side Chili's river and the particularity are the small streets and the small flowerpots at the walls outside the houses where you will find our old house built in 1810 showing beautiful architecture with two blocks of rooms. One of them is a modern complex and the other one with traditional rooms. We are close to the commercial zone and touristic places to visit in town. We are just 12 minutes walking from Plaza de Armas. On the road you will croos Bolognesi bridge where is possible to see the 3 volcanos in Arequipa: Misti, Chachani and Pichu-Pichu. ... more less
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- Also Known As:
- Posada Nueva Espana Arequipa