We were very much looking forward to our stay in Arequipa, because we had heard so much about the beautiful architecture. The hotel itself is chic and well-designed, merging minimal design with the original sillar building, which was originally a bank. Unfortunately for us, the good stuff ended there.
We found that the general staff was cold and a little short with us. This includes the front desk staff, as well as the young woman working in the breakfast/dining area. The only staff who felt genuinely welcoming and friendly were the two managers, with whom we had to deal with quite a lot, unfortunately.
Our first shock was our laundry bill. I sent out a large load of laundry and received a bill for a little over US$100.00! Seriously! To be fair, we did not have a clue about the prices before we sent the laundry out, but we thought that this was crazy, so be warned! The second issue that we had was our final bill for the entire stay. When we were checking out, we were charged double for the room. The problem in this case was that when I handed the night manager my reservation confirmation, I gave him the their reservation as well as the one from my hotel in Lima, by accident. The price for the hotel in Lima (which was approximately double the price of qp Hotels) was used, even though it was far more than the rates posted at the front desk. Further to this negative experience, my partner's rain jacket, which we had sent out with the laundry, was not returned with the rest of our clothes. We were told that we "forgot" the jacket in the closet of our room, but the jacket was listed no where on our itemized receipt for the laundry, and having not used the closet the whole time that we were there, we did not think to check the closet, although I suspect that it may not have been there to begin with. We only noticed that the jacket was missing when we were back in Lima, so we called the hotel to ask about the jacket. We were told that we forgot it in the closet and that they would be able to send it to us for a fee. I told them that they should send it for free, considering our overall experience at the hotel. They told me that they would try to figure it out and that they would call me back. Unfortunately, this never happened and I had to call them back myself. The manager, Lourdes, seemed surprised on the phone when I told her what was going on, and she was somewhat apologetic. Later on, I spoke to a male manager, who was even more apologetic and very understanding while he addressed some of my concerns. In the end we received the jacket free of charge, which is only fair, because I suspect that it was forgotten since it wasn't on the bill! Worst of all as far as experiences goes, however, was during breakfast. On the first day, I had noticed a hair on the cheese platter. Not a big deal, but worth mentioning, I think. On our second day, however, in my omelettle (I am vegetarian and had specified that to the waitress) there was a large sprinkling of ham, which I had only noticed a few bites in. Just the thought that I may have eaten meat makes me truly ill, and ultimately is reflective of my overall experience at this hotel. It looks pretty and well-designed. It has the aura of a high-end place, but the staff (with the exception of the managers, and maybe one friendly young woman) really bring the place down.
I was given a few excuses about why these things happened. For the laundry, it was because I did not read the instructions about where the laundry would be placed - for ironed items (who the hell irons a raincoat) they would be in the closet. For the meat in my omelette, the waitress said that her kitchen staff made a mistake. For the being charged double, that was the paper that I gave them (my fault). For the rude staff, I was told that english intimidates them. So basically, no I felt like no one was at fault...except maybe me. For the record, my partner spoke fluent spanish to the staff and she felt that they were rude to her, too.
Overall, this was one of the worst experiences I have EVER had at a hotel.
- Official Description (provided by the hotel):
- qp HOTELS Arequipa is a four star boutique hotel, recently renovated and restored back to its original silar blocks (volcanic stones) style of Arequipa. Each room is equipped with 32inch LCD, Ipod docking radio And modern bathroom. The hotel is in the heart of Arequipa’s historic quarter, just around the corner from the magnificent 16th-century Santa Catalina Convent and only 4 blocks from Arequipa Plaza de Armas. Mountains and the river Chili can be seen from the hotel Terrace. ... more less
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