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“Great hotel”

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Tierra Viva Arequipa Plaza Hotel
Ranked #3 of 98 Hotels in Arequipa
Certificate of Excellence
Zagreb, Croatia
Level Contributor
113 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Great hotel”
Reviewed September 17, 2012

Good location near the main square, nice spacious rooms, good price, helpful staff, good breakfast, free pickup from the airport. We stayed one night and enjoyed it. It was cold, but they have heaters in the room.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IIM612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Arequipa Plaza Hotel, responded to this review, September 24, 2012
Dear IIM612,

Thank you for your excellent comment about Tierra Viva and for considering us a “Great Hotel”.

We hope to have the opportunity of serving you again in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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652 reviews from our community

Traveler rating
    445
    180
    18
    7
    2
See reviews for
105
309
36
73
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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  • Dutch first
  • English first
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English first
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 12, 2012

I recently spent one night at Tierra Viva with my husband and a couple of friends. I had made the reservations based on the Trip Advisor's reviews and was uncertain of my decision, not knowing if everything I read was completely true ... until we got there and loved it!
The great experience with them started with the pick-up service they provide from the airport, when we arrived to the hotel, the staff greeted us warmly and offered complimentary hot beverages. Our rooms were great, spacious, nicely furnished and comfortable, the bathrooms are modern and have great showers. The breakfast buffet was very nice too.
We learned that the hotel opened in February (2012) so everything is new and spotless! As mentioned before, their staff is very warm and everyone there made us feel welcome and treated us royally. My recommendation for them: keep up with the great work! My recommendation for you, reader: Go to Tierra Viva, browse the web no more!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Arequipa Plaza Hotel, responded to this review, September 24, 2012
Dear KarinaG,

Thank you for your wonderful words about Tierra Viva and for highly recommending us to the rest of travelers.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devizes, United Kingdom
Level Contributor
137 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed September 7, 2012

Great location in the centre of Arequipa. Rooms were spacious and modern - we were upgraded to a Junior Suite which was huge with a large terrace. Bedding was very comfortable. The only thing that let it down was the bathroom which had a certain odour about it but that could just have been due to the room not having been properly aired. It was spacious, warm and clean though so not a great complaint.

Staff were very friendly making a great restaurant recommendation upon arrival. The breakfast was basic but perfectly fine. All public areas lived up to the same good standards as the rooms. I would definitely recommend the hotel especially given the very good value offered by the rates.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Arequipa Plaza Hotel, responded to this review, September 24, 2012
Dear BowBell,

Thank you for your excellent comment and for considering us a “Great Choice”.

We are so glad that you enjoyed so much Tierra Viva and we hope to have you again very soon at any of our hotels

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviewed September 2, 2012

The nicest hotel we stayed in Peru. Very new with nicely furnished rooms and excellent wifi. Breakfast buffet was great. The staff were very friendly and helpful. Free airport pick up. The showers did have low pressure. Perfect location just around the corner from the main square.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sueffle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Arequipa Plaza Hotel, responded to this review, September 3, 2012
Dear sueffle,

Thank you for your excellent comment and for considering Tierra Viva as “the nicest hotel you have stayed in Peru”.

Once again, thank you and we hope to have you again at Tierra Viva in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mousehole
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 1, 2012

For service and helpfulness this has to be the best hotel we stayed in in Peru. Rooms are immaculate. I had booked room through booking.com and immediately had an email direct from hotel asking for our flight details so they could arrange our transfer which was included in the price. We stayed one night before our trip to Colca Canyon and were upgraded to a superior room without extra charge. They stored our bags the next night while we went to Colca.
The next night we had a standard room on the road front which was noisy from traffic but there is little they could do about this and I suspect would be the same for most hotels in Arequipa.
The next morning we were supposed to check out by 11am but when we asked them to book a taxi to the airport for us at 12.30 they suggested we check out at 12noon to give us extra time which gave us more time to explore. Superb level of service.

Room Tip: Rooms at front of hotel are quite noisy due to busy road so if available ask for a rear room facing...
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsLKT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Arequipa Plaza Hotel, responded to this review, September 3, 2012
Dear MrsLKT,

It is really an honor for us, that you consider Tierra Viva “the best hotel in Peru”.

We want to thank you for your excellent comment about our hotel , for having stayed with us and we hope to have you again at Tierra Viva in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakham, United Kingdom
Level Contributor
309 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed August 27, 2012

It is difficult ti review this hotel as some things wery very good and some things poor.
On the plus side:
Efficient free pick up from the airport
Friendly helpful staff
Large rooms with comfortable beds
A business centre with 2 computers and free wifi
Good location near the square and restaurants.

On the negative side:
The first room we had was near the water pump which ran until 10pm and from 6.15am making the room unbearable for sleeping. The room we were moved to was better.
The shower, whilst having hot water was inconsistent in both room with the temperature going from cold to very hot every minute.
The room whilst large did not have a chair to sit on, only an office chair.
The plug sockets were such that plugs fell out after being put in.

Whilst it is a new hotel with potential, the irritating faults mean that it is not yet good.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank quin88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Arequipa Plaza Hotel, responded to this review, September 3, 2012
Dear Quinn 88,

Thank you for your comment about our hotel and for having stayed with us.

We are so sorry and strongly apologize for the noise issues that you had during your stay at our hotel.

As I have stated in an earlier comment´s response, that problem has been already fixed.

Once again, we strongly apologize for that incident and we hope to have you again at Tierra Viva in the near future.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
55 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 24, 2012 via mobile

We stayed two nights in this hotel and enjoyed it very much. Location is perfect, very close to the main square. The rooms are clean and charmingly decorated (very nice bathroom, good shower). Our room was noisy because it faced the man street, you probably are better off with a room facing the courtyard. Breakfast is very good and the staff were helpful and friendly. This place is very good value for money, highly recommended.

Stayed August 2012, traveled as a couple
Helpful?
Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TierraViva01, Director General at Tierra Viva Arequipa Plaza Hotel, responded to this review, September 3, 2012
Dear MariaM,

Thank you for your excellent comment about Tierra Viva and for having stayed with us.

Best Regards,

Rodrigo Lazarte
Managing Director
Tierra Viva Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tierra Viva Arequipa Plaza Hotel

Property: Tierra Viva Arequipa Plaza Hotel
Address: C/ Jerusalen 202, Areq 01, Arequipa, Peru
Location: Peru > Arequipa Region > Arequipa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #3 of 98 Hotels in Arequipa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tierra Viva Arequipa Plaza Hotel 3*
Number of rooms: 26
Official Description (provided by the hotel):
Hotel Tierra Viva Areqiupa Plaza has 26 spacious and comfortable rooms newly renovated and extended over a 3 floor building located in the heart of Arequipa. Tierra Viva Arequipa Plaza is located in the heart of Arequipa, just 2 blocks from the Plaza de Armas, 1 block from Calle Mercaderes, commercial and tourist heart of the city. A 15-minute taxi ride from the Arequipa´s airport and 5-minute taxi ride from Arequipa´s bus stations. ... more   less 
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