I booked the hotel online primarily based on the location and the fact that they had free pick-up from the airport. After I had put down a 50% deposit, I was informed that there would be no free pick-up because they had given me a special rate on the room. (The "special rate" was a few soles discount per night.) This exclusion on taxi service was not stated on their website nor on the phamplets in the hotel. Furthermore, I was sent to their affiliate hotel which is far from the Main Square and in a ugly, dangerous part of town. When I asked to be moved to the Hotel Real, they did accomodate me. The shower in our room was very difficult to get in and out of. On the positive side, they did have unlimited hot water in the shower.
Property: Hotel RealAddress: Santo Domingo 305 | Cercado, Arequipa, Peru
Location: Peru > Arequipa Region > Arequipa
Bar / Lounge Room Service Shuttle Bus service
Ranked #104 of 173 B&Bs / Inns in Arequipa
Hotel Class:3 star — Hotel Real 3*
Number of rooms: 28
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