Terrible experience that ended un in the police office. The "continental breakfast" is bread and butter and you have to pay $5 extra for eggs that were inedible. The sheets were dirty and had hairs in them. Rooms don't have a patio as stated in description and photos do not correspond to hotel. There was no water at all when we were there thus we couldn't shower. (No water at all not even to flush the toilet). Not cool for someone that has been hiking and traveling around the days before and after. When we complained that we did not want to pay full price because we didn't receive full service the owner locked my friends in a patio. I had to run to the police to solve the issue. When I was at the police they informed me it was not the first time customers had come with complaints about related issues. When confronted by the police and asked to show the surveillance video the lady refused by saying they were ruined.
- Official Description (provided by the hotel):
- The hostal Villa Sillar is located three blocks away from the main square and two blocks away from the Convent of Santa Catalina. Its strategic location gives easy and quickly access to the main touristic attractions and commercial areas. With the 3 star categorization our rooms offer the comfort and quietness needed for you to relax and have a great time visiting our city. ... more less
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