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“GOOD SERVICE, CENTRAL...IF YOU FIND SOMEONE AT RECEPTION”

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Casa Consuelo Hotel
Ranked #18 of 170 Arequipa B&B and Inns
Santiago, Chile
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“GOOD SERVICE, CENTRAL...IF YOU FIND SOMEONE AT RECEPTION”
Reviewed September 1, 2012

I came with my father (87 y.o.) to Arequipa following a wish of him to be here at least once. I looked after hotels of the ***-category, made a short selection and spoke from Chile with 3 of them . I decided myself for the Casa Consuelo Hotel, mostly because of elevator, central placement and nice receptionist. Here was everything OK, but there are some important points to be noted. Nobody is at desk most of the time, you must hope that they are looking to the monitors (where?) or hear you, but you don't see anybody at desk or lobby. I have been 2 times wanting to go out, but i must wait some minutes for someone to come and open! Also they mean is not important to be there, when you ring from outside, they hear that in the place they stay, but if you are inside they don't. Second. There is no way to call anyone in or out of the hotel, because they do not have a leaf/information in the room with the numbers of wi-fi passwords.I told them this and apologize, but nothing happens, Three times I called to reception to ask for some services I wanted to have done but...nobody there, so nobody hear the call! also called them out. I must look for someone in 3 floors, found none in the cafeteria/bar, desk or second floor, as they told me to be, so I spoke through the system they have to hear the ringing from outside and told the lady there to show the face. Three and last. The ecological warm-water. It seams to be a good idea, but is so little water pouring out of the shower, that results difficult to rinse the shampoo or soap.
I am not telling the hotel is bad, but they must care about these aspects. So consider this: Is a good and friendly service...if you find someone.

Room Tip: Actually rooms behind are much quieter
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joaquin_Morales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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55 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
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English first
Manchester
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 6, 2012

I stayed at this hotel on my visit to Puno, the hotel is family run and couldn´t do enough to make my stay a happy one. I was given advice on where to visit and they picked me up from the airport which is always a relief. Brakfast was lovely served in a bright and sunny breakfast room, Hot water, clean room and fresh bedding and towels each day.

Room Tip: A room at the back of the hotel is probably better because like most SA cities it is grid locked wit...
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  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scotty000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Consuelo Hotel

Property: Casa Consuelo Hotel
Address: Consuelo 114, Arequipa, Peru
Location: Peru > Arequipa Region > Arequipa
Amenities:
Room Service
Hotel Style:
Ranked #18 of 170 B&Bs / Inns in Arequipa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Casa Consuelo Hotel 3*
Number of rooms: 22
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