I came with my father (87 y.o.) to Arequipa following a wish of him to be here at least once. I looked after hotels of the ***-category, made a short selection and spoke from Chile with 3 of them . I decided myself for the Casa Consuelo Hotel, mostly because of elevator, central placement and nice receptionist. Here was everything OK, but there are some important points to be noted. Nobody is at desk most of the time, you must hope that they are looking to the monitors (where?) or hear you, but you don't see anybody at desk or lobby. I have been 2 times wanting to go out, but i must wait some minutes for someone to come and open! Also they mean is not important to be there, when you ring from outside, they hear that in the place they stay, but if you are inside they don't. Second. There is no way to call anyone in or out of the hotel, because they do not have a leaf/information in the room with the numbers of wi-fi passwords.I told them this and apologize, but nothing happens, Three times I called to reception to ask for some services I wanted to have done but...nobody there, so nobody hear the call! also called them out. I must look for someone in 3 floors, found none in the cafeteria/bar, desk or second floor, as they told me to be, so I spoke through the system they have to hear the ringing from outside and told the lady there to show the face. Three and last. The ecological warm-water. It seams to be a good idea, but is so little water pouring out of the shower, that results difficult to rinse the shampoo or soap.
I am not telling the hotel is bad, but they must care about these aspects. So consider this: Is a good and friendly service...if you find someone.
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