We stayed in a double room with private bathroom for s/.50, which initially seemed to be good with both a TV and a fridge in the room. However, after the first night we woke up with a number of bites. We inspected the mattress and found a few bedbugs. When we told the owner, he naturally said that there had never been a case of bedbugs before in the hostel. We insisted that we move rooms, which he agreed to, and we also asked him to wash all of our clothes to avoid spreading the bedbugs. After some persuasion eventually agreed to do this free of charge, although obviously it was in his interest. We also spent the afternoon scrubbing and cleaning all our bags before moving to the new room.
Meanwhile, much to our disbelief, the owner swept out our old room, turned the infested mattress, changed the sheets and then gave the room to new unsuspecting guests. He also implied that the clothes which were being washed were really dirty (even though they had just been laundered at our previous accommodation), therefore, implying either that we were trying to get our clothes washed for free or that we were the source of the bedbugs, neither of which were true.
On the rest of the hostel, the kitchen is quite a small space, so difficult for more than one person to cook at once. There are two gas rings which are also broken and as such, rather hazardous. The tea towels in the kitchen were also pretty disgusting and never seemed to get washed. The owner seemed to be more concerned with protecting the table tops (by distributing place mats to everyone) than with providing decent cooking utensils.
- Official Description (provided by the hotel):
- Santa Catalina Hostel is one hostel which combinates the traditional and colonial architecture, we are near to Main Square. We are recommended by Guide Routard - Lonely Planet.Our rooms are comfortable, cleaned and with TV, hot water 24 hours, our guests can freely use our kitchen with refrigerator, and furthermore a gorgeous big roof top terrace, with tables and chairs, good for enjoying with your friends, socialize, and relax, the spectacular view of our roof will made our guests delight with the beautiful landscape of our volcanoes. ... more less
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