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“Great service and trustworthy guide”

Carlos Zarate Adventures
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: Carlos Zarate Adventures is a family company with over 35 years experience organizing special trips in the region of Arequipa. Our company specializes in adventure tourism, we organize expeditions in the Colca Canyon, the Colca Trek, sources and origins of the Amazon trek. We have 4x4 vehicles for special, private trips. Mountain Bike programs we have in the region of Arequipa, Around the Lake Titicaca. We organize private trips Mountain, with quality equipment and staffed with official Mountain Guides UIAGM
Peru
Level 4 Contributor
46 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
“Great service and trustworthy guide”
Reviewed November 13, 2013

We used Carlos Zarate tours for a personal guided climb of el volcan Misti in Sept 2012. We found their service to be extremely professional and, most of all, experienced. We were very impressed by how many times they had made the trek and how easily the "helpers" who carried all our gear to the camping site on the first day, made multiple trips and hopped up and down the volcano with ease while we struggled with altitude to do the minimum. They provided us with top quality gear, set up and broke down our camp, cooked us a hot dinner and breakfast (which, honestly, at that altitude you can hardly appreciate as eating is NOT easy, but it was nice they tried!). We got a late start on day 1 due to some minor car trouble they had, so we were still walking when the sun dropped behind the volcano and the temperature dropped - but the guys went through our backpacks (they'd taken ahead to the camp site) and brought us back warm layers since they knew we would freeze otherwise. The climb was incredibly difficult, and being healthy but not conditioned or trained, we climbed slower than most. Our guide was no cheerleader or emotional motivator- he was mostly mute and often mentioned "This is how far some/most people get..." quite often to slightly nudge us toward turning back, since we were taking too long. However, he let us continue trying since we weren't giving up (he also was in on my then-boyfriend's plan to propose at the summit so I think he gave us an extra grace period) and we did finally make it to the top. Since it was so late, we had to race down (beating the sunset was crucial) and at one point he got out of our sight and we had to stop and whistle until he realized he'd lost us and returned to show us the way (getting down is just as risky/scary as climbing since there is no obvious path!). Other than that one brief lapse, we felt he guided us with utmost confidence, knew the volcano extremely well, he helped us navigate the ice/snow when necessary, and we were never in danger. We did regret following their suggestions about how much water to bring - we'd planned for more but they told us to leave it in the car as it was too much...ended up we ran out shortly before the summit, and were very dehydrated on the trip down (the guide kept telling us - eat chocolate, it goes straight to your legs! But we would rather have had water!) but one of the guys came running to bring us water for our last 1/2 hour stretch toward the car which was also very nice. Without such excellence, I'm sure we wouldn't have made it to the top and wouldn't have had the amazing memorable proposal experience we did. We were very glad we chose this tour provider for our trip.

Visited September 2013
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1 Thank MartitaAQP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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28 reviews from our community

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Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Reading, England, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“El Misti Trek and Colca Canyon Tour”
Reviewed August 8, 2013

Guides were very good and experienced for El Misti ascent, however they did not understand the concept of team spirit not allowing some individuals who had taken the lead to wait for those behind them. "Breakfast" was poor and insufficient, for a 7-hour walk up the mountain we were given stale bread and jam and coca tea.
Another downside includes that our climbing team was rushed to allow them to meet the next group who were doing the climb. Some of us were unable to keep up with this pace, therefore, unfortunately, did not complete the ascent.

Our tour guide for Colca Canyon was knowledgable of the Canyon and culture of Peru, which would have been good enough if we had just paid the original $600, however, upon arrival (after a 3-hour bus ride) we were told there was an additional $400 to be paid for entrance to the Canyon, which the office failed to tell us about. We, as a group, felt that this tour was not good value for money. The Hot Springs were enjoyable and so was seeing the large Condors. For the money we paid, we were disappointed that there was no viewpoint to witness a breathtaking view of the entire Canyon as it advertised to be the second biggest Canyon in the world. Furthermore, breakfast again was insufficient and unsatisfactory.

Visited August 2013
Helpful?
1 Thank SurajM4y0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CZAventuras, Gerente at Carlos Zarate Adventures, responded to this review, September 4, 2013
Google Translation
Para subir una montaña, hay que prepararse fisicamente bien, sabemos que hay jovenes que se han entrenado y otros que no se han entrenado; aqui el espiritu de grupo puede ser injusto, para el que se prepara bien ; nosotros los guias en la montaña, separamos esta gente, para eso tenemos 3 Guias, para los bien entrenados, para los medianamente entrenados y para los que no se han entrenado. Asi por lo menos los bien entrenados no tienen por que perjudicarse.
Hay Guias de Montaña drasticos, que prefieren ignorar a los que se entrenan y hacen volver a todo el grupo, solo para mantener lo que excusan " El espiritu de grupo";
El servicio contratado, por ustedes, es el mas economico que tenemos y a los coordinadores se les ha explicado como es el desayuno, y de que consiste; a -5ºC de temperatura, cualquier pan esta duro, si deseaban un desayuno buffet, tenian que aumentar en el costo, para poder llevar un cocinero, asi el pan estaria caliente y hay mas cosas para desayunar, pero esto tiene un costo.
Para el Colca el costo pagado por ustedes de $600: (pero este es para 20 personas), creo que este costo, es el mas economico que tenemos, para el Colca, pero tiene sus reglas. como reservar con tiempo. Asi mismo el otro monto pagado por ustedes, como era de conocimiento de los coordinadores, es el Ticket Turistico que se paga directamente en Chivay; si ustedes hubiesen hecho una reserva con tiempo, nosotros podiamos haber gestionado, ante los responsables del Ticket Turistico, el pago de Estudiante Extranjero que es el 60% de lo que han pagado; pero ustedes no han tenido, una reserva anticipada, y nosotros hemos hecho todo lo posible para atenderlos, y todavia con costos muy bajos.
Es importante que ustedes, con esta experiencia, aconcejen a otros grupos de su organizacion, que en el Peru ahora, se tienen que hacer las reservas con anticipacion, para todos los servicios turisticos, y si van a subir una montaña, hay que entrenar mucho, para estar fisicamente apto, para cumplir un reto de mas de 5,800 m. como es el Volcan Misti.
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Basel, Switzerland
Level 4 Contributor
29 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
“Chachani Tour with Carlos Zarate”
Reviewed June 17, 2013

Read in many travel books that Carlos Zarate Adventures is one of the best travel agencies in Arequipa so we booked the hiking up to Chachani trough this agency.

The staff in the office is very helpful and funny. They give you all the details you need and I felt very welcomed. If you are a group they give you great discounts.

The Equipment they give you is very old and absolutely not good in shape. Our tour guide had just limited english skills, basic spanish is an advantage.

I never hiked over 6000 meters above sealevel and had no idea that I suffer from altitude sickness. Unfortunately I had to vomit but the guide just ignored me and said "vamos vamos". It is a very dangerous illness and in my opinion the guide should care about the guests.

My friend had just trekking shoes but the lady in the office told him that he won't have problems and he can hike up. Unfortunately he had to return to the base camp about 300 meters under the summit because he couldn't feel his toes anymore. Had in the end the impression that they just want to make money and do not really care about the guests.. :(

Visited June 2013
Helpful?
1 Thank tinniwinni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CZAventuras, Gerente at Carlos Zarate Adventures, responded to this review, June 25, 2013
Google Translation
Estimado Amigo, los equipos que utilizamos en montaña son de muy buena calidad y marca, como las carpas que llevaron ese día, son de alta montaña, (modelo snowbound 3 Ferrino), y a ustedes les facilitamos equipo personal ya que ustedes no lo tenían, y estos también son buenos, es posible que usted tenga equipo de mejor calidad, pero también sabemos que para un viaje, es difícil llevarlos; pero nosotros lo solucionamos ofreciéndole el material que solo podemos conseguir en Perú; si siente que es malo, lo aconsejamos llevar su equipo personal para otros viajes. Sobre su amigo que tiene una talla de pie muy grande, hay que tener en cuenta que en Perú los pies son pequeños, y no tenemos botas de montaña tan grandes, al final él mismo, decidió utilizar sus botas personales, era esto o no ir con el grupo. Así mismo fueron ustedes que decidieron ir, por acompañar a sus otros amigos, sin estar bien preparados para la altura, mucha gente vomita y si su condición física es buena, llegan a la cumbre, y también hay otras personas que no lo pueden hacer. Ese día, El Guía lo ayudo a usted a bajar hasta el campamento, dejando a sus amigos con otro Guía de nuestra agencia, o sea no puede usted decir que no lo han protegido y atendido, dejándolo es su carpa, y el Guía tuvo que volver a subir para seguir atendiendo a sus amigos. Nuestros Guías hablan ingles, quizás no perfecto como un nativo, pero se comunican bien.
Nosotros en Carlos Zarate Aventuras solo aceptamos clientes para actividades de Montaña, que están aclimatados a la altura, pero la fisiología humana es diversa, y esto no es garantía que van a llegar a la cumbre, pero nuestro porcentaje de éxito es alto 80% en actividades de montaña, ese dia solo fue usted que no pudo llegar ya que los 2 grupos (7 personas y 2 Guias), llegaron 6 y los 2 Guias es el 86% de exito . Le agradecemos mucho por confiar en nosotros y trataremos de mejorar cada vez mas, consiguiendo botas para pies tan grandes. Y sugerimos atras personas que vienen a Peru a Hacer montaña o trekking traer botas mixtas de trekking y montaña de buena calidad. Saludos Carlos Zarate
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Vancouver, Canada
Level 2 Contributor
7 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Perfect”
Reviewed April 4, 2012

Carlos Zarate Adventures is the best agency you could have in Arequipa! You don't need to be equipped because you can rent everything you need! The guide, Julio, was very good, professional, always caring for our safety and willing to share his knowledge with us. We climbed "El Misti" and it was the best experience ever!!!

Visited January 2012
Helpful?
2 Thank MedusaJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Professional and exciting trip.”
Reviewed November 26, 2011

Did the downhill Chichani trip with the Zarate crew. Trip was a bit pricey for Peru standards but the staff was very knowledgeable and overall trip was fun and challenging. One of the best ways to see the beautiful Arequipa landscapes. Guides were friendly and understanding about varying skill levels and made me feel comfortable with my lack of biking experience.

Helpful?
1 Thank aedge2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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