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“Comfortable and Relaxing”
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Dining Room  from Kitchen
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Dining Room  from Kitchen
Dining area from Kitchen with Living Room on the left. Half Bath door is at the center of the photo. Kitchen from Dining Room
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Very good
7 reviews
Dining Room  from Kitchen
Dining area from Kitchen with Living Room on the left. Half Bath door is at the center of the photo.
Kitchen from Dining Room
En Suite Master Bath with Rain-shower head
Master Bath
Second Bedroom with double bed next to shared bathroom
Second 3/4 Bath next to Second Bedroom
Front Bedroom with queen bed next to half bath
Half Bath next to front bedroom.
Private covered back patio, leading to the shared garden
Shared Garden from private covered patio
Private covered patio as seen from garden
Front Entrance
Street View
Looking up
Yanuncay River walk one block away
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Condo/Apartment -
3 Bedrooms, 3 Bathrooms, Sleeps 6
Cuenca, Azuay Province

Reviews from our community

Very good - based on 7 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
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English first
peter k
Cuenca, Ecuador
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“a total dissapoinment”
Reviewed June 20, 2015 for a stay in June 2015
people found this review helpful

noise from rooster and stray dogs-cant flush your toilet paper waste-put it in a can(disgusting)--no oven just toaster type bakes-location required call taxi to go anywhere-
bed squeaks with every move-no tv for 2 days-requested shortened stay after 2 days but nothing done-only told we are working on it-
no front door lock-latch broken
flies and mosquitos every day-paid for 14 days and stayed 8-
only pluses was pretty house if you do not mind sharing with the owners who live upstairs-and pretty backyard -

Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 25, 2015
To those potential future guests who are reading this review, we’d like to present the other side of the coin.

First, it saddens us to have to write this rebuttal. First and foremost, Flip Key/TripAdvisor clearly states on their website (cancellation policy) there will be no refund within 5 days of the check-in date. In this case, the guest cancelled six days of their stay 8 days AFTER they checked in. Once a guest has checked in, the reservation cannot be cancelled or modified; therefore the online calendar was blocked out for their entire stay which prevented us from being able to accept any bookings during that period of time. We did have other inquiries which we had to refuse.

We had problems with this guest before they even arrived. They wanted to book a month, so we offered them the discounted rate that only applies to stays of a month or more. Then, they changed their mind and reduced it to two weeks, but we chose to give them the discounted month-rate. On top of that, they felt they shouldn’t have to pay the standard booking fee which Flip Key/TripAdvisor charges them, even though the fee was clearly stated online when they submitted their booking request (which implies acceptance of all terms). This was our first booking, so we chose to offer them the discounted rate and we split the cost of the booking fee.

Their dog barked incessantly while they were away from the apartment. To get him to stop, we brought him into our home, for which they thanked us in an email. After the guests checked out, we discovered the dog had caused significant damage by clawing at the newly finished front door. The guest also broke a window pane in the master bath and took apartment supplies (i.e.; extra rolls of toilet paper, large bottle of shampoo, etc.) with them.

Their Issues
‘Noise’… unfortunately noise is common in Cuenca and other Latin American cities. It’s very difficult to find anywhere in the city where you don’t hear dogs barking, car alarms, horn honking, busses/traffic, festivals, etc. Our house is in an unusually quiet neighborhood. That is why we chose it. We also provide guests with a sound machine and suggest people bring ear plugs.
‘Flushing toilet paper’….this, too, is very common here and in other cities throughout South America. The plumbing in the building is not always the problem. Antiquated city sewage systems cannot handle solid waste.
‘no oven’…Very few short-term rental guests are interested in doing full-on baking. However, we do provide a convection/toaster oven which can bake many things…even chicken, plus a 4 burner gas cooktop.
‘taxi’…. The location is stated clearly in the listing and one can clearly see where the apartment is located by viewing the online map. Taxi’s cost no more than $2-$3 to go most places in Cuenca. in addition, this guest had difficulty walking. Why complain about having to use a taxi when walking is a challenge for him?
‘Bed squeaks’… Now that we know about this, it has been fixed.
‘No TV’…not true, it was available from day 1. Over the air Spanish channels (does anyone remember Rabbit Ears?), Wi-Fi for streaming and a library of DVDs are provided. He wanted Netflix connected. We spent hours working on his computer adding security software to his laptop (he had none installed), installing other software, etc. so he could connect his laptop to the big screen. When the TV and computer he was watching Netflix on went to sleep, we immediately came down, corrected the issue and explained to him how to ‘fix’ it in the future. The reference to ‘No TV’ refers to the fact that two days into their stay we installed a WIFI booster to increase the reliability of the signal.
‘No front door lock’…not true. There is a working deadbolt which is secured from either side with a key. He is referring to a small sliding bar used for privacy purposes (which has since been removed).
‘Flies’….yes, flies live here in Cuenca. They are a fact of life pretty much everywhere.
‘Sharing with the owners who live upstairs’…The listing clearly states we live in the upstairs apartment…no surprise. It came in handy to have us on call when needing cabs, ‘fixing’ the sleeping computer, providing information on internet services , interpreting and asking all the questions people have when moving to a new country.

‘only pluses was pretty house’…We also provided them with extra supplies when they ran out, we called taxis for them, we researched their ability to have internet installed in the new home they found, we took care of their dog, we even prepared food for them when they announced they were diabetic (but hadn’t bought food with them).

We saved them nearly $400 by reducing our rate and absorbing fees which brought their costs down to less than the cost of a basic hotel room with a bed and bathroom… this is a 3br, 1200 sq. ft. apartment! We also take pets, a rarity in short or long term rentals in Ecuador. Yet, even with that they demanded we give them money back because they chose (well into their stay) to relinquish the last 6 days of their booking. That demand plus a threat of a bad review was formalized in an email to us.

Even after all this, we refunded the full $200 security/damage deposit to this guest.

As a result, they are clearly seeking revenge by posting a damaging review. Please take the comments in this review in context. We look forward to proving to future guests the review is unjustified.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salinas, Ecuador
Reviewed June 17, 2015 for a stay in June 2015
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Quiet location, easy access to El Centro. Truly a beautiful city and a good location.
Liked least: A little cool and rainy for us coastal people, but that's Cuenca during the winter.
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Jul 29, 2015
It is wonderful to have guests who travel with their dogs as members of their family. Our guests were lovely, as were their furry friends and they took wonderful care of the apartment.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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