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Mansion Alcazar Boutique Hotel
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Reviews (368)
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All reviewshot water bottlesturn down servicegarden roommain buildingrose petalsla miragelovely hotelbeautiful gardensuperior servicestandard roomlobby areaold townspent two nightsold world charmthree nightsvisiting cuencaantiques
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Reviewed May 13, 2014

This beautiful hotel located in the old centre of Cuenca has everything we appreciatie in a hotel. The service was excellent, the food at the restaurant in accordance with the hotel level and the friendliness of the staff above what you may expect even at this level. The only minor point was the noise coming through the adjoining suite ( only a door between)

  • Stayed: April 2014, traveled as a couple
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1  Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2014

What I Liked Most: The hotel itself is an old colonial house with a central courtyard and a well-kept garden; room size

What I Liked Least: The loud piano music in the late afternoon, which permeates the entire hotel; bar closes early and there is no mini-bar in the rooms.

Stayed here for a few days to relax after a Galapagos trip. The first impression was very favourable indeed. The front desk staff are helpful and friendly. The place itself looks genuinely like it might have looked when it was lived in by a family. This is a double-edged sword, as everywhere there are old photos of people who presumably lived there. The room is pretty big, but also totally cluttered with lots of photos, which become irritating after the first hour or so when they have lost their quaintness.

We had dinner here the first night and it was very good, although our two preferred dessert choices were unavailable. Breakfast is a bit lame. You can have eggs with ham or eggs with bacon. Tea and coffee are available and end up being self-service as the waiter is often AWOL. Not a big deal you would think, except all the pots look the same, so you have to experiment to get your preferred combination of coffee, hot water, hot milk and cold milk. Cuenca gets a bit cold at night, which means it's also cold in the morning. There's no heating in the breakfast room so wrap up warm.

The central courtyard looks nice. During afternoon tea, a guy plays the piano. Seems normal enough, but the piano is very loud and/or the acoustics are very good, so it's extremely loud even in the rooms (at least those adjoining the courtyard, which is the majority). You can't even hear your TV.

There is a delightful garden, with plenty of birds. It's also a good spot for afternoon tea for those wishing to enjoy the outdoors and get away from the pianist. The dirty cups were still there until late the following morning.

We came back from dinner outside just after 10pm to find the bar closed, and no possibility of ordering a beer even on room service. The rooms do not have a mini-bar.

There is a gym nearby with weights but no decent cardio equipment. Wifi is passable, though with frequent sign-ins.

This could be a great hotel with a few easy-to-fix improvements, though it's a B&B more than a hotel.

Stayed: January 2014, traveled as a couple
1  Thank 984DavidA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2014

We spent 2 nights at the Mansion Alcazar as part of a trip to Ecuador and the Galapagos. We were upgraded to the deluxe suite, enjoying views of the beautiful gardens and a ringside view of nesting hummingbirds in the palm tree outside our window. Little touches such as the chocolates, brooches on the pillow at night as well as the hot water bottles were a welcome touch. The standard of service was excellent; breakfast first class and the meals we took in the restaurant, well presented and delicious. The internal courtyard with its flower decorated fountain is an oasis of calm. The location of the hotel is ideal for exploring the city. Please ignore the rating for the swimming pool - there wasn't one! I accidentally rated it and can't seem to delete it. Tripadvisor please note!

  • Stayed: April 2014, traveled as a couple
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1  Thank Beachcomber17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2014

You feel that you are guests in a family home - albeit a mansion - at Alcazar.The staff are helpful, the decor in keeping with the age of the mansion, details everywhere, antiques, paintings, and the humming birds in the garden. We stayed in a garden room suite on the ground floor. The room was small and there were some design faults - like not being able to open the door if the luggage rack was 'out'. There is an even smaller room among the garden suites on the ground floor in the corner - ask to see the rooms if you can before you unpack; the first floor rooms in the garden suites are I believe larger than those on the ground floor.

In the main block rooms are of varying size one is a huge suite with drawing room.

The staff are great, and the food was excellent.Some of the presentation exquisite., again attention to detial was evident throughout.

As we wanted to explore Cuenca on foot this hotel is perfectly located.
The staff were wonderfully helpful to my group (ALP tours) they sorted out all sorts of odd requests and we were more than satisfied. Thank you to all concerned

  • Stayed: March 2014, traveled with friends
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1  Thank aviva p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2014

A Boutique hotel in a good location,in old quarter.its close to local cafés/shops/restaurants.piano in lobby with water fountain & a garden for the suites.staff are unfailing helpful & friendly.restaurant has good food & wine menu.rooms & bathrooms (walk-in -shower)are large & comfortable.but rooms needs a desk,continental breakfast is ok with hot items available(room for improvement).a stylish hotel with a tranquil atmosphere.internet & printer facility available in library.wifi is free.

Stayed: April 2014, traveled solo
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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