Lovely Colonial hotel, maybe the nicest in town. Greeted with greatly appreciated small glasses of Amaretto when we arrived, after driving 8 hours through the Andes from Quito because our flight was cancelled due to volcanic eruption. Couldn't find a bellman, but guess they focused on the drink instead, which was ok! Had a lovely interior room with a canopy bed in the main building, first floor. While room was very nice, walls did seem a bit thin and second floor would probably be best, as with any old hotel with wood floors. Hot water bottles were put in our bed at night, nice touch. Tons of very hot water, and amazingly strong water pressure. Restaurant was sometimes very good (pesto pasta) but at breakfast (included) some bread a bit stale.
Some of the desk personnel are cold and impersonal for a nice boutique hotel, but Mariska (?) was incredibly helpful when the Tunguraha volcanic eruption caused problems again with our air resos. We had asked her to call the airline to confirm our flights were running and airports open. She really took control and made a number of phone calls on our behalf to sort out a problem, even before she told us she had discovered we had a problem! Between her and Catalina at Ecuadorian Tours (of Quito), they solved our problem. FYI, Ecuadorian Tours is EXCELLENT, and less expensive than Metropolitan Tours on some things we compared. They are located near the Hilton Colon, and provided Leo, driver/guide with excellent English, well educated, knowledgable and very accommodating, nice, and a safe driver who really went above and beyond to help us when we had other volcano issues earlier. OK, back to the hotel, but had to plug Ecuadorian Tours, and Leo, since they are so good!
VERY loud piano player in the afternoon was absolutely pounding out "Left My Heart in SF" and the like, I had to ask the desk to ask him to tone it down, seemed like he and the female who was trying to sing along thought it was his living room or a huge venue, not a lovely and serene small hotel lobby/sitting area. IMHO, they should stop the piano gig, music choices and volume didn't fit the elegant space. Looked in the Sta Lucia Hotel, as it seemed to be 'THE" place we heard about but was booked, and it didn't compare visually to the lovely Mansion. Don't know for sure, but I think the Garden Rooms may not be as nice, though the garden is pleasant for coffee or bird watching in the morning, very quiet and relaxing. Well located, just a few blocks from the Plaza.
- Official Description (provided by the hotel):
- Located a quick walk from the famous square of Parque Calderon. Mansión Alcázar Boutique Hotel is located in a very vibrant area of the city, nearby well known museums and churches. This republic style architectural adds the perfect element of elegance to this already refined structure. Guests of this Ecuador hotel can have a refreshing cocktail or glass of champagne out in the jasmine garden and enjoy the fantastic surroundings of our Hotel. Relaxing indoors is also an option, by the baby grand piano sipping a warm cup of tea. This hotel knows just how to pamper their guests. Declared a World Heritage Site by UNESCO, the city of Cuenca has everything you could want from it - beauty, nature, and a vibrant life. And when you are not exploring the area, you may want to sit and have a delicious meal at our restaurant Casa Alonso which serves international and local favorites. ... more less
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- Also Known As:
- Mansion Alcazar Cuenca