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“Best Hotel in Ecuador Excellent Service”

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Hotel Oro Verde Cuenca
Ranked #1 of 62 Hotels in Cuenca
Certificate of Excellence
Reviewed July 24, 2013

I also had our company's conference on Friday and the cooridnation and service was great. Regarding the rooms, the only issue was about the elevators not working, so the walk and stairs were uncomfortable.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Char P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcelo F, Director General at Hotel Oro Verde Cuenca, responded to this reviewResponded July 25, 2013

Dear Char,
Thank you so much for your comment.

It help us to know we are doing a good job. I want you to know that we are continuously working to improve the quality of our service, we want to surprise you with more the next time you come.

We all really happy to announced that the new elevator is already working since yesterday.

I hope to have the pleasure to have you again soon in our hotel, your home.

Kind regards
Marcelo Ferrari
General Manager

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105 - 111 of 803 reviews

Reviewed July 18, 2013

I can honestly say this is the best hotel I have stayed in, and the nice people so helpful just make it even better. My 3 night business stay was great. It´s totally remodeled and got to stay at a 5 star hotel at a 5 star treatment thanks Oro Verde keep up the good work, Carlos

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Carlos J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcelo F, Director General at Hotel Oro Verde Cuenca, responded to this reviewResponded July 22, 2013

Dear Guest,

I appreciate your comment and I´m glad to know you have enjoyed your staying here, we are working hard to offer to our guests the best treat we can.

I hope to have the pleasure to meet you soon in your next stay.

I want you to feel as part of our family and this is your home in Cuenca.

Kind regards
Marcelo Ferrari
General Manager

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Reviewed March 31, 2013

Do yourself a favor and avoid all reviews! 7 months ago this hotel went through a very deep renovation. Rooms are great, floor heating, modern design, very comfortable.
The service, impresive, their new manager Marcelo Ferrari knows his job, very proffesional, makes you feel right at home. The restaurant has a great peruvian chef.
We visit the hotel while it was full and the service was perfect.
If you are planning a trip to cuenca this is your hotel, great price, they are triying to bring people back thats why you'll find a great deal.

Room Tip: All rooms are great
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  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank JorgePGuayaquil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcelo F, Director General at Hotel Oro Verde Cuenca, responded to this reviewResponded April 23, 2013
Google Translation

Estimado Muchas gracias por su comentario.
Como bien menciona hemos terminado la remodelación de nuestro hotel en un 98% aún tenemos mas mejoras para beneficio de ustedes, ya contamos con nuevas maquinas en el gimnasio.
Continuamos trabajando en capacitaciones con nuestros colaboradores para ofrecerles el mejor servicio de manera que se sientan mejor que en su casa.

Saludos cordiales,
Marcelo Ferrari

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Reviewed yesterday
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Stayed: January 2018, traveled as a couple
Review collected in partnership with this hotel
Thank AlysonSalazar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 days ago
Google Translation

Stayed: January 2018, traveled as a couple
Review collected in partnership with this hotel
1  Thank miguelcv83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcelo F, Director General at Hotel Oro Verde Cuenca, responded to this reviewResponded 3 days ago
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Reviewed 1 week ago via mobile
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Stayed: January 2018, traveled on business
Thank Gerson P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcelo F, Director General at Hotel Oro Verde Cuenca, responded to this reviewResponded 1 week ago
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Reviewed 1 week ago
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Room Tip: Las habitaciones muy confortables mantengalas siempre asi.
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Stayed: December 2017, traveled with family
Thank ghmoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcelo F, Director General at Hotel Oro Verde Cuenca, responded to this reviewResponded 1 week ago
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Additional Information about Hotel Oro Verde Cuenca

Address: Av Ordonez Lasso S/N, Cuenca 010150, Ecuador (Formerly Oro Verde Cuenca Hotel)
Phone Number:
Location: Ecuador > Azuay Province > Cuenca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cuenca
#1 Luxury Hotel in Cuenca
#7 Romantic Hotel in Cuenca
Price Range: $93 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Oro Verde Cuenca 4.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Cuenca Oro Verde Hotel

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