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All reviews eggs yogurt historic property old town three blocks hotel is located parque calderon the main square its charm walking distance would highly recommend this hotel limited spanish staff went out of their way breakfast was delicious third floor no window colonial cuenca
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Reviewed June 25, 2018 via mobile

Our stay at Casa San Rafael was wonderful. The room and common areas were beautifully decorated. The staff were very helpful and the breakfast was lovely! Location was also excellent! Could not recommend more highly!

Stayed: June 2018, traveled as a couple
Thank Lm_shepherd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vale Sofia C, Director de Recepción at Casa San Rafael, responded to this reviewResponded June 25, 2018

Dear Traveler. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2018

This hotel has an excellent location and you can walk to alt the highlights of Cuenca easily. The hotel has a great breakfast, helpful and friendly staff, and good facilities at a great price. The only thing is that i can get noisy. Generally, as a older house, the noise carries and I had the luck to be there when a family with many kids was around. (By many I mean over 10 small kids, screaming and jumping and crying). It wasn't the best, but not the hotel's fault. Overall, highly recommended.

  • Stayed: May 2018, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Melanie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vale Sofia C, Director de Recepción at Casa San Rafael, responded to this reviewResponded June 25, 2018

Thank you for your comment; it is a pleasure to hear that you enjoyed your stay with us, we work to improve. We hope to see you soon.

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Reviewed June 6, 2018 via mobile

After reading so many great reviews we chose Casa San Rafael. Unfortunately it was not what we expected. The rooms were very small and most of the ones we were assigned had no windows. Some of had paint chipping from the walls. The mattresses were very hard and you could hear everything that occurred in the lobby. I do agree with some of the other reviews that the breakfast was decent and the location of the hotel was very good.

Stayed: June 2018, traveled with family
Thank Jorge T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vale Sofia C, Director de Recepción at Casa San Rafael, responded to this reviewResponded June 8, 2018

Dear Jorge

As you know we are a heritage home like the most popular hotels into the center of the city. We have some rooms inside of the estructure and other's with balcony. All depend of availability. Your comments are very important to us.
We work to improve our service.

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Reviewed May 19, 2018 via mobile

We stayed three nights at this hotel. The location is great in the center of Cuenca. Front desk staff and all staff at thehotel are very nice. Breakfast was simple but tasty. Room was nice and charming, not modern but very typical and charming. Good wifi. Only negative was the noice from the street, it was quite loud.

Stayed: May 2018, traveled as a couple
Thank swedishtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vale Sofia C, Director de Recepción at Casa San Rafael, responded to this reviewResponded June 3, 2018

Thank you for your comment; it is a pleasure to hear that you enjoyed your stay with us, we work to improve. We hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2018

First we were intrigued about our reservation being our first time to Cuenca, but as we arrived, front desk service had our reservation ready when we arrived. Our room was very good, and accommodating for our 4-member family. Included breakfast portions were a little short, but very enjoyable. The staff was very attentive and friendly the entire time, and the house's hispanic era look is well maintained.

Overall a very good stay!

  • Stayed: May 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Gustavo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vale Sofia C, Director de Recepción at Casa San Rafael, responded to this reviewResponded May 5, 2018

Thank you for your comments, to all the staff at Casa San Rafael is very important to know that our guests feel well with our service. I am very happy to hear that you enjoyed your stay with us. I hope that your next stay is just around the corner.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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