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San Juan Hotel
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Reviews (105)
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34 - 39 of 105 reviews
Reviewed November 18, 2012

The hotel room was very clean and also in a good location for walking.
There were just two of us and the only room they said they had ws a room with three beds which we paid $115US for whichI felt was pricey for two people.
Breakfast was very good and served buffet stlyle so you could have all you wanted.
Overall good hotel and service but I felt was a little pricey for the area.

  • Stayed: November 2012, traveled as a couple
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Thank woody51285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanJuanHotels, Director de Recepción at San Juan Hotel, responded to this reviewResponded September 20, 2016
Google Translation

Agradecemos su tiempo para escribir su comentario y dar a conocer se experiencia en San Juan Hotel . Nuestro objetivo es brindarle el mejor servicio y hacer que su estadía sea cómoda y placentera. Le invitamos a visitar nuestra pagina web donde encontrara nuestras nuevas tarifas o a comunicarse con nuestro departamento de reservas donde le atenderemos con amabilidad y con gusto le brindaremos una tarifa cómoda para su presupuesto. Gracias por hacer de San Juan Hotel su opción numero uno en Cuenca .

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Reviewed November 2, 2012

After researching hotels in Cuenca we decided that San Juan was the best choice since we would be staying for a week. It is truly a lovely hotel, great location and immaculately maintained. Upon arrival "Maria" was most gracious and checking in was prompt. The negative side was the restaurant service, very slow, we would arrive early for breakfast and if they were serving buffet style there was very little food remaining. When being served coffee, the waiter would bring the cups (we would sit and wait) while he was cleaning another table and would have to ask for coffee again. A little training in customer service would be beneficial, why not bring the cups and coffee at the same time? There were very few clients in the hotel so it was not as though they were overly busy. The servers just seem to be in slow motion and not to attentive (which is not what we experienced in other restaurants in Cuenca). After about 3 days of the not-so-good service we just decided to go else where to eat. ALL in ALL it is a fantastic hotel and if we were to return to the quaint/lovely city again, we would definitely stay at Hotel San Juan.

  • Stayed: September 2012, traveled as a couple
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Thank bern57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2012

We stayed here one night, and really enjoyed it. It is a lovely, charming, very clean hotel in a good location. Breakfast was good. We would stay here again, should we return to Cuenca. Be aware that there is no elevator.

Room Tip: Ask for a room on the ground floor as there is no elevator.
  • Stayed: August 2012, traveled with friends
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Thank TXTraveler812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanJuanHotels, Director de Recepción at San Juan Hotel, responded to this reviewResponded September 20, 2016
Google Translation

Estimado huésped agradecemos su maravilloso comentario. Esto nos anima y nos consolida en nuestro objetivo de amabilidad y calidad, para nosotros es muy satisfactorio saber que su estadía en San Juan Hotel fue de su completo agrado.

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Reviewed September 23, 2012

The completely renovated Hotel is on of the best places we have stayed. (We have traveled to every continent of the world for the past 35 years)

We have stayed in superior five start hotels; what makes the San Juan uniques is that for $75 (Europenan Plan) you get a 21st century room in a 250 year Colonial Home complete with furniture that has been manufactured by local craftsmen to match the antiques that are trought the hotel. We plaeyd a game of trying to guess antuique versus reproduction.

The location of the Hotel is perfect since withing walking distance of the hearth of colonial Cuenca and there are many restaurants and shops all around.

The service is the best since it taps into the innate Ecuadorian Hospitality with modern and efficient Hotel management, exemplifies by Maria Augusta Delgado Hotel Manager and her staff with cordiality, warmth with competent and timely service.

The Hotel has no restaurant, they serve the meals at the scheduled time family style.

What prompted me to share my stay, was the review Pepe V of this hotel. Seems that he stayed in the Bizarro World version of this hotel

  • Stayed: October 2011, traveled with family
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Thank Jorge R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanJuanHotels, Director de Recepción at San Juan Hotel, responded to this reviewResponded September 20, 2016
Google Translation

Estimado huésped gracias por brindarnos un momento de su tiempo de compartir este comentario con toda la comunidad de viajeros. Sus palabras nos impulsan y nos motivan a seguir en nuestro objetivo de brindar un servicio de excelencia para nuestros distinguidos huéspedes. Nuestras instalaciones están adecuadas para todas las necesidades que nuestros huéspedes requieran y así su estadía sea agradable y cómoda ...esperamos su pronta visita a su casa en Cuenca Hotel San Juan.

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Reviewed September 11, 2012

I love Hotel San Juan! It is convenient, clean and quiet. Its a restored private home and the interior is absolutely gorgeous! ( I have been to San Juan several times.)

I alternate between Cuenca and the United States as my residences and San Juan is always a great first stop!

If you need something, Bryan Vidal at the front desk is outstanding! He speaks fluent English and Spanish and has helped me with anything from directions to recommendations on where to go.

I think so highly of San Juan that I am considering a reservation for November or December 2012. I have never had a bad experience there.

  • Stayed: January 2012, traveled with friends
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2  Thank GKester3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanJuanHotels, Director de Recepción at San Juan Hotel, responded to this reviewResponded September 20, 2016
Google Translation

Estimado huésped le agradecemos profundamente por considerar a San Juan Hotel como su casa en Cuenca para nosotros es un placer recibirlo en nuestras instalaciones. Su comentario es muy importante para nosotros nos intensiva a seguir brindándoles a nuestros huéspedes un servicio de excelencia caracterizado en nuestra amabilidad calidad y calidez. Siempre sera un placer recibirlo aquí en su casa San Juan Hotel.

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