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“the staff will do ANYTHING to help you!”

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Hotel Casa del Aguila
Ranked #11 of 60 Hotels in Cuenca
Certificate of Excellence
Quito, Ecuador
Level 5 Contributor
77 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“the staff will do ANYTHING to help you!”
Reviewed May 4, 2011

really great little hotel in a perfect location- safe to walk to near tourist locations, very helpful staff-got us reservations at Tiestos which is hard to comeby being that it's one of the best known restaurants in Cuenca. Organized a tour to Cajas for us, helped us change our plane reservations since we had to go back a day early to Quito, ordered food in for us and just put it on our tab when we returned from Cajas-just great service! Recommended double decker bus tour and provided a great continental breakfast.

  • Stayed March 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sofiajour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mateo J, Director de Recepción at Hotel Casa del Aguila, responded to this review, May 10, 2013
Dear client

Thank you so much for your words. We feel honored to hear them. It was a really pleasure to help you and if you need any assistance feel free to reach us.

Kind regards

Reservations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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236 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
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charlotte, nc
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 28, 2011

We checked in to the Hotel Casa de Aguila on Friday evening. The hotel is absolutely beautiful. The pictures just can't express this amazing hotel. The brochure refers to it as "Hotel and Museum". It was truly an amazing stay. We found ourselves wandering around with our mouths open as we took in the antiques and art throughout the hotel.

Our room was a triple on the first floor, room #1. The room was furnished with a queen and a single bed. A hand painted wardrobe and writing desk were also in the room. The decor was beautiful but simple. Hand painted walls, wooden floors, fluffy white duvets. The bathroom had a stand up shower but not a tub. We were provided with 2 bottles of water that were replenished each day.

Our ONLY disappointment in our stay was the complimentary breakfast. The breakfast was served from 7 until 10. The choices were very limited and not quickly replenished (if at all) when they ran out of something. There was only one person attending the breakfast and he was quiet and seemed a bit aloof. The second morning of our stay we noticed that there were other guests having omelets and fried eggs so we requested to also have some cooked to order eggs. The request was accepted however, not very warmly. We felt as though we had imposed a great hardship on the attendant.
The breakfast offered each morning coffee and a variety of teas. One pitcher of juice and one pitcher of peach yogurt, 3 hot items; scrambled eggs, potato nuggets, and another item which changed each day. There was one choice of fruit, papaya one morning, watermelon the second. The breads offered were sliced bread: white, wheat and blueberry, also croissants (...if the basket gets refilled). Choice of two jams which were rarely both filled.
We were a bit bewildered by the lack of quality at the breakfast given the attention to detail in the rest of the hotel. In a city where Panaderias are in abundance as well as a huge variety of fresh fruits it didn't make sense that there wasn't at least more variety in those two areas.
All in all, we highly recommend the hotel.

Room Tip: request a room towards the back of the hotel
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  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flightmuffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aiken, South Carolina
Level 4 Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 26, 2011

This is our second stay at Casa del Aguila, a small 17 room hotel. We have a favorite room, # 16, but #18 will also work. The staff is very attentive to our needs and made many dinner reservations for us. They also furnished us with wine glasses so we could enjoy a glass of wine before dinner. They are also very helpful and even assisited in change of flight plans back to Quito, cost for last minute change was too high, so no change was made. If you prefer your eggs not scrambled, they will cook them sunny side up or over easy for you. They just go out of their away to make you fell at home and part of a family. We were able to walk to all th local markets and restaurants we visited, it is a very convinient location

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jw248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mateo J, Director de Recepción at Hotel Casa del Aguila, responded to this review, May 10, 2013
Dear clients

Thanks for your kind words. We feel happy to know that you enjoyed your stay at Casa del Aguila. Feel free to contact us in case you need more information. We'll be pleased to assist you.

Best regards

Reservations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level 6 Contributor
163 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 16, 2011

This hotel is fantastic. Clean, well appointed, superb internet access, large spacious rooms, well-located. The breakfast was delicious and always well stocked. The best part is the staff. Management is around all the time keeping things running smooth. The front desk staff is knowledgeable and bi-lingual. Priscilla at the front desk was very helpful on numerous occasions. We extended our stay in Cuenca largely because of this fine hotel. I own a hotel in Colorado and would use the Casa Del Aguila as a great training ground for my staff on how to do things correctly.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mateo J, Director de Recepción at Hotel Casa del Aguila, responded to this review, November 1, 2013
Dear guest,

We thank you very much for sharing your comments on Tripadvisor. We are happy that we were able to make your stay memorable.

We hope to have the pleasure to welcome you back very soon!

Yours sincerely,

Cynthia Chacón
Reservations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zocca, Italy
Level 6 Contributor
118 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed March 14, 2011

It's a beautiful old palece, all remodelled according with the old stile.
The night is silent and you can sleep very well.
The room are spaciuos, there is a table to work in the room.
The wifi connection i good and in the room.
It's near to the center of the city.

It's the right hotel for family or for work..

Yeti Bianco

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yeti1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mateo J, Director de Recepción at Hotel Casa del Aguila, responded to this review, November 20, 2013
Dear Client

We thank you for your kind words about the hotel. We are truly happy to know that every detail was correct for your stay.

Thank you so much for sharing your opinion on Tripadvisor, and for taking the time to write it here.

Don't hesitate to contact us for further assistance.

Have a wonderful day,

Kind regards,

Cynthia Chacón
Reservations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumbaya, Ecuador
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 11, 2011

We stayed four nights during Carnival...this is not the time to visit Cuenca. Everything in town is closed. What could have been a terrible experience for us, the staff went out of their way to make it a pleasant experience for us!

They would call around town each day to find what restaurant or tourist attraction or shop might be open for us. They also made sure we used a safe and reliable taxi service when needed.

We had problems with our vehicle over the weekend. All dealerships and repair shops were closed. The staff called around until they found a repair shop willing to open and repair our vehicle. Incredible!

The hotel is very quiet and relaxing with the sounds of water fountains throughout. The decor is rustic and very simple. Beautiful paint techniques and antiques throughout. Lots of sitting areas and patios to enjoy. Very cool at night, especially when it rains. Do not hesitate to request a heater for your room.

Breakfast is simple...scrambled eggs, toast, croissants, jellies, yogurt, juice, coffee and teas.

A lovely place to relax and enjoy. A staff who delights in making your stay as pleasant as possible. Will definately recommend to my friends!

A wonderful place to rel

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jtaylorjp06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mateo J, Director de Recepción at Hotel Casa del Aguila, responded to this review, November 20, 2013
Dear Guest,

Thank you so much for this wonderful comment on Tripadvisor and for taking the time to share it here! It was a pleasure to know that you were satisfied with the hotel staff.

For our team, this means a great source of motivation, and I will definitly share this comment with all the hotel satff.

We hope to have the pleasure to welcoming you back soon.

Yours sincerely,

Cynthia Chacón
Reservations Deparment
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westport, CT
Level 3 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 7, 2011

We spent five days at the Hotel Casa del Aguila, during which time we celebrated our 20th wedding anniversary. We had been in Ecuador for about ten days traveling when we arrived at the hotel. Both my husband and I were not feeling well. The staff was wonderful, solicitious, caring and helpful. They even called in a doctor to come to us, and then the wonderful receptionist stayed with us to translate for the doctor. Apart from the fact that the hotel is exquisitely remodeled to the colonial style, the lighting, the views, the colors and trompe l'oeil paintings on the walls, both the public rooms and the private individual rooms, are comfortable, quiet and inviting. We were treated like royalty. I can't say enough to recommend this boutique hotel. We will return there any time in the future that we are in Cuenca.

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nasus06880-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Casa del Aguila

Property: Hotel Casa del Aguila
Address: Mariscal Sucre 13 56 | between Juan Montalvo and Esteves de Toral, Cuenca 010150, Ecuador
Location: Ecuador > Azuay Province > Cuenca
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 60 Hotels in Cuenca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Casa del Aguila 3*
Number of rooms: 17
Official Description (provided by the hotel):
Is located in a pictorial colonial-style building, which takes us back to a time full of tradition and magnetism in Cuenca. Located in one of the most beautiful places of the Historical center, the most important attraction is the diversity of all elements spread in its common areas and the magnificent conservative details in its decoration, which provide a different personality to the hotel. ... more   less 
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