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All reviews quito airport free shuttle shuttle service an early morning flight connecting flight between flights great hotel club floor late arrival an overnight stay next morning minute drive one night stay wake up call fourth floor modern hotel galapagos islands
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Reviewed 4 weeks ago

We stayed at this hotel last years and had a very positive experience. So we booked a room when we arrived and again for when we depart in approximately ten days. Based on our most recent experience, with no offer to credit our account we will, in all likelihood be cancalling our outstanding reservation.

Stayed: October 2018, traveled with family
Review collected in partnership with this hotel
Thank Wander561197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rene P, General Manager at Wyndham Quito Airport, responded to this reviewResponded 3 weeks ago

Dear Ga2060:

Thank you for your feedback related to your dissatisfaction during your stay in Quito. Let me apologize for the inconvenience and disappointment you experienced.

We will take corrective actions to handle these complaints in a professional manner for our valued guests. All of your observations are of great importance to us, since we will consider them to help us better serve our customers.

It is our goal to ensure the satisfaction of our guests, and therefore any comments you may have are of great importance to us.

Once again we apologize we hope to continue being your choice of service in the future.

Best regards
Rene Paez Fajardo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The hotel ambiance is excellent. The bar was really great. The food in the restaurant was very good, but not excellent. My steak was overcooked. I asked for medium rare, and it was more medium. Otherwise, good.

Room Tip: Room was great. Food in the restaurant was good, but not great.
Stayed: October 2018, traveled as a couple
Review collected in partnership with this hotel
Thank jimsmolka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rene P, General Manager at Wyndham Quito Airport, responded to this reviewResponded 3 weeks ago

Dear jimsmolka:

Thank you for comment about your stay, it is nice to know that you enjoyed your visit, I will share your comment to all the staff in order to improve our service and quality.

Hope to host you soon.

Best regards
Rene Paez Fajardo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Great food, nice design, good rooms and friendly staff made this stay very pleasurable. This was one of our best stays ever at a Wyndham property - and one heck of an airport hotel experience. Highly recommended if you have a need to stay outside of Quito near the airport.

Room Tip: All rooms are spacious, new and very clean.
Stayed: October 2018, traveled with friends
Review collected in partnership with this hotel
Thank larryinchicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rene P, General Manager at Wyndham Quito Airport, responded to this reviewResponded 4 weeks ago

Dear larryinchicago,

Thank you such excellent review! I am very glad to know that you enjoyed you stay and that our facilities and service made you had a memorable experience. We are always eager on delivering the best service and make our guests feel like home. I hope this is not the last time you visit our beautifull city!

Best regards,
Rene Paez Fajardo
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

From the moment you arrive, you will not be disappointed. The property is located next to the airport which is very convenient. Excellent staff, clean comfortable rooms and a great shower which is perfect after a long day of travel. I’ve never had a bad meal in the restaurant either. I will definitely stay here again when my travels bring me to Quito.

Stayed: October 2018, traveled on business
Review collected in partnership with this hotel
Thank tlrfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rene P, General Manager at Wyndham Quito Airport, responded to this reviewResponded 4 weeks ago

Dear tlrfd,

Thank you very much for your comment, we are glad to know that all the details that I mentioned have made your stay memorable and that the hotel could meet your expectations. For us it is a pleasure to know that each time you return to Quito, we will have you as a guest at our hotel to be able to serve you as you deserve. Hope to come back soon.

Best regards,
Rene Paez Fajardo
General Manager.

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Reviewed 4 weeks ago

When you stay at an airport hotel it is always due to the proximity to the airport and the complimentary shuttle service. It leaves on the hour and the half hour. While we and several others were in the lobby, checked out and ready to board the van when it arrived, the van driver thought it was right to wait for others to check out, grab breakfast and take their time loading into the van. The driver could have dropped us off at the airport and swung back around in the time it took for these late-comers to be prepared to leave for the airport. Naturally their bags were on top of those who were prepared to leave and thus they were on their way immediately after arriving at the airport.

Room Tip: The hallway is covered outdoor space so it can be quite chilly in the evenings.
Stayed: October 2018, traveled as a couple
Review collected in partnership with this hotel
Thank Kiff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rene P, General Manager at Wyndham Quito Airport, responded to this reviewResponded 4 weeks ago

Dear Kiff M,

Thank you very much for leaving us your comment about what happened during your stay. We want to express our apology because of the inconvenience in your stay, I regret that the experience with transportation has not been positive, we will verify what happened to take corrective action so that what we said does not repeat itself and thus be able to provide a better service to our guests. We hope it will allow us in the near future to show you that we have improved these shortcomings, it will be a pleasure to serve you.

Best regards,
Rene Paez Fajardo
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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