It takes a lot to impress me but I can honestly say this is the most lovely, well-kept, comfortable boutique hotel I've ever stayed in!

Tastefully decorated with beautiful artwork and furniture, each room is impeccable and decorated in a slightly different style but all in keeping with the overall theme. The lounge area and corridors are also stunning.

Most importantly, Fabrice was an exceptional hotel and client manager. Fabrice and his team had thought of every detail, gave personalised recommendations and a truly personalised stay with special cooked breakfasts, including at 6am following a night bus and a very early arrival. The attention to detail and care for the guest were truly second to none!

This property is truly a gem in the heart of the historic center of Quito. It is just a couple of blocks up a steep hill from the main square and that makes it feel very safe as no one loiters outside the property. The rooms are so unique and well appointed, like being in a model home. The 18th century structure used to house the Turkish Embassy, and the new owners have truly decorated it like a museum. So many charming sitting areas and the rooftop veranda is not to be missed for the views! It is also an extremely clean and well maintained place.

As for the staff, so much to say... Fabrice, the very knowledgeable and lovely General Manager, checked us in, and made us feel immediately at home and welcome, and introduced the home to us... and sadly informed us he would be off for three days during our stay. He assured us that his colleague Fernando, who is a longtime house employee and recently promoted to manager, would take excellent care of us for our three night stay. He could not have been more accurate. Fernando was such a joy and fantastic resource for us, and also very sincere and generous with his time (Both gentlemen speak perfect English). Fernando attended to our every need, coordinated tours, taxis, dinner reservations, late checkout because of our flight schedule... and anything else you can imagine. The rest of his team, Vladimir the chef and Maria, were both so wonderful as well. Breakfast always included something interesting from the chef (warm dish), and there were always a variety of fruits, cereals, freshly baked goods and a protein and non dairy milk for my partner, who is vegan. Fernando also offered to do complimentary laundry for us on arrival, and we took advantage of that, having been in the Galapagos for a week prior to coming to Quito. You won't find that at a chain hotel!

Villa Colonna offers the best of both worlds of a B&B and a traditional hotel... as you have all the amenities of a large private room/bath, but lots of common areas in a large "mansion" colonial courtyard type home, complete with common eating areas for breakfast/dinner or drinks.

We stayed here in December for 2 nights during the first part of our Ecuador and Galapagos tour, sadly we arrived without our luggage (Thanks KLM !!)
Fabrice the manager was waiting outside the hotel to greet us as our Taxi arrived early in the evening,, as soon as we told him our luggage was delayed by 24 hours, he quickly offered to wash and press our clothes and return them before midnight,
we were quickly shown to our room, (a stunning first floor room that resembled a suite)
Fabrice then invited us downstairs for dinner, he could see we were stressed after losing our luggage and promised to chase KLM for us the following day,
He then cooked us a lentil soup dish with homemade bread, he even found a bottle of beer for me from his private fridge, amazing !!
As promised our clothes were returned before midnight, so we were fresh and ready for our Quito tour the next day,
Fabrice later that day spent over an hour calling KLM to find our luggage, this is way over and above any hotel service i have ever encountered before,
On our final day, Fabrice arranged a taxi to take us to the cable car, a must experience if you are in Quito,
we met Bernardo on our final day, we asked for a suggestion for lunch and he told us about a new vegan restaurant that had recently opened, he gave us directions, but then decided to actually walk us there, (200 metres or so) again amazing service,
i cant fault this hotel at all, breakfast was superb, the room was superb and the service was perfect, if we ever travel to Quito again, we will definitely stay here again,
Thank you Patrice and Bernardo,