We began by being charged more than double to get taxi from airport arranged by hotel. Then checked in and taken to room with paper thin walls ( they all are, apparently) where we couldn't sleep with the noises all night. Water is not free. They charge a dollar per bottle, which is $0.24 at the grocery next door. Staff is rude, horrible customer service on numerous occasions. Breakfast is a joke, juice is powdered punch, eggs are old and cold in a communal pot and everything else is extra charge. False advertising for free breakfast in a dark back storage room type of place. When we checked out they charged an extra night for just a few hours late checkout (I got pneumonia and altitude sickness, had to go to clinic, and we had a late flight so wanted the rest) then they tried to charge a higher nightly rate then agreed to when we booked...sneaky, without telling us...and added 10% tip on top of the extra charge and taxes. All in all, I would stay anywhere else if at all possible!
- Official Description (provided by the hotel):
- Quito's Colonial downtown area is the largest and best preserved architectural space in all the Americas and was designated by UNESCO as a World Cultural Heritage Site. Surrounded by this wealth of culture, history and tradition is the Hotel San Francisco de Quito, located in a XVII century colonial house, which was restored carefully, keeping all its original details. Our recently renovated rooms are completed equipped with private bathroom, television with cable TV, telephone and permanent hot water. Our spacious common room offers free Internet and WiFi. "Camino Real" Restaurant. Laundry service. Safety boxes. Luggage storage service. It also counts with an inspiring viewpoint "Balcón Quiteño" up to 25 meters high where you can appreciate the beauty of the old and charming city, taking you into a journey through colonial century. We offer single, double, triple and quadruple rooms, also suites. ... more less
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