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Savings alert! 14% below average rates

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Reviews (216)
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Reviewed April 25, 2017

Staying at El Crater with it's unique stunning volcano top position and it's view to die for, was to be the ultimate relaxing end to our vacation, but our high hopes were sadly dashed.
We arrived, straight out of a few days in the cloud forest all sweaty, grubby and looking forward to a hot shower and a freshen up before dinner. BUT... there was just a dribble of muddy water coming from the bathroom taps and barely a dribble from the sink. Calls were made, rude maintenance guys visited, but unfortunatley, no water was forth-coming. Promises of it being repaired never really materialised, although some water did appear briefly before bed.
Dinner in the restaurant was quiet, as it turned out we were the only guests in the whole hotel. Food was good though and the service was attentive and thoughtful too.
In the morning though, no water, nothing, not a drop. We couldn't even flush the toilet.
Lots of phone calls made during our breakfast, Google Translate helping out with the waiter that didn't speak English, but there was no foreseeable end to the water problems. So, finally we were given a refund of our outstanding night and a free taxi ride to a new hotel.
I know these things happen and beyond the managements control, but it could have been handled way better. Some upfront honesty at check-in would have helped, from the manager and the engineers trying to fix it.
But hey, we had a great nights stay in another hotel that had an amazing shower !!!!

Room Tip: Before booking a room, check that water is working first !!!
  • Stayed: April 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank Travellin_Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2017

We have mixed feelings about this place which could be a gem if management improved a few things:
PLUSES :
LOCATION is spectacular on the very rim of a crater, with great hiking down the valley nestled inside the crater (Bring water as it is hot and strenuous but well worth it. By the way, if you are a backpacker, there are a few simple BB in the crater itself). Fantastic views during the day, fog often at night which makes the place feel like Scotland ( Just loved it! A working fireplace in the restaurant would be perfect as it gets cold at night)
COMFORTABLE LODGINGS, very spacious suites with huge windows at each side, one overlooking the crater, and the other the valley. Very good quality King bed. A bit tired but decent furniture. 2 electric heaters make the room or the bathroom cozy at night.
BREAKFAST INCLUDED, not a buffet, nothing exceptional but decent anyhow
RESTAURANT, good food, nice views, tends to fill up quickly, service can be slow as they tend to be overwhelmed.
WIFI works very very well in bedrooms
GREAT HOUSEKEEPING
CLOSE TO VOLCANO ENTRANCE, 2mn by foot; there are some souvenir shops there as well as a small Cafe.
CLOSE TO MITAD DEL MUNDO with a short cab ride

MINUSES :
No RECEPTION area. The property is made up of bunker-like buildings; the 1st one is the hotel, more like an apartment building whose front door in locked at night, the 2nd one, in the back, is the restaurant and this is where you have to go to get your key.
BATHROOMS are spacious but should be updated. I had a really hard time opening the bathtub faucet which was rusty
SMALL DETAILS There aren't enough hangers in the closet
SERVICE is minimal and mostly geared towards the restaurant which drains a lot of people, hotel guests being secondary. Staff is not unpleasant, rather overwhelmed as they have to work in the restaurant as well as attend hotel guests. We were lucky to be taken to our room by Eduardo (not sure about his name) from Argentina, a highly professional and pleasant young man, who took time to explain everything.
However, when my husband became ill and had to stay in bed for 3 days with fever and turista, nobody seemed the least concerned. Management is obviously lacking professionalism and should take a course in good manners...
So, all in all, in spite of its fantastic location, this hotel belongs to a 3 star category . Views are just not enough! Management obviously is solely concerned about the restaurant which is very popular in the area!
A lounge for hotel guests, with books, games, soft music, and may-be a roaring fireplace for the cold evenings, would certainly give soul to this rather anonymous place!

Stayed: January 2017
1  Thank ginsengNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2017

This has to be a place of two standards. Firstly I cannot call this a hotel - there is no reception & nobody greeted us on our 2 visits on either side of our stay in the Cloud Forest. It is merely a building with attractive rooms some 100m from a (relatively expensive) restaurant. set above the crater

We arrived after dark following a flight from Quayaquil, the gates were closed but the night watchman let us in. Where our driver/ guide got the room key from is unknown - unless the guy at the gate gave it to him. Our room was on the ground floor, freezing cold but with good views when/ if the mist cleared. We put an electric oil heater on & were fortunate that there was a second one in the bathroom, which we move to the bedroom/ lounge area.

We then went to the restaurant for something to eat, three other guests eventually arrived. We had had an outstanding lunch earlier in the day, so we had soup (very good) & sweet (awful & so tiny); we explained to the waiter that we required breakfast at 7.15am before departure the following morning.

Once we had got our room warm - it was very pleasant, however the TV had some 150+ programmes but nothing in English, in particular no English language news programme. Three tiny bottles (sparkling water, coca cola & unknown drink) were on the table. This is the only "hotel" that we stayed in that did not provide either 2 bottles of drinking water per night or a fill your own bottle from a large water container (please note that all food & drinks were more expensive here than at all other establishments we stayed in/ visted on tour).

Next morning we arrived for breakfast - but the door to the restaurant was locked, went round to the kitchen door, spoke to the chef & he let us in, a telephone call was then made & some 10 mins later an apoligectic waiter turned up to serve breakfast.

On our second visit very little improved - we arrived mid afternoon, no other guests at the establishment that night. Put the heaters on, got out our travelling kettle etc & had a cup of tea. We had an apple struggle for pudd in the evening - a great improvement & breakfast at 9.00am. Went for a walk to the the crater top & visited the shops there, views of the crater lasted about 2 hours before the clouds returned before lunch.

And then waited for lunch before our 2.30 pm pick up. Two buses arrived with guests for lunch, we had another apple strudell at a very nice table near the kitchen door before departing for our flight home

Would I recommend this hotel - on our experience - NO. Informed both our British & Ecuadorian agents of our experience

Stayed: February 2017, traveled as a couple
1  Thank kaw118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2017

We had managed to get lost (Google maps had it in the wrong spot) and wound up staying in a hostel. Found it the next morning and they let us use the room until checkout time. Great room with views both into the crater and overlooking the city. Great restaurant to go with it. Well worth it!

Room Tip: Booked through on-line searches, room rate was under USD 100.
  • Stayed: February 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2017

The modern, spacious suites here have been thoughtfully planned to take advantage of the views available from this ridge--the living room windows overlook the northern outskirts of Quito while the bedroom windows look directly over Pulalahua crater. They even feature domed skylight ceilings. It's hard to put words to just how stunning the views--I posted some photos but they're even better than that in person. This place is a bit isolated, (though it's a very short walk to the Museo Templo del Sol Pintor Ortega Maila where you should definitely do a tour) and you'll most likely eating all of your meals at the restaurant (which fortunately has pretty good food and an extensive menu). It's not very heavily staffed in the evenings, as we got the sense the rooms are really ancillary to the restaurant, which does a brisk business during the day for people taking advantage of the views. But, the service got us everything we wanted and they were even there waiting to send us off when our 5:30 am car came to pick us up.

Room Tip: Pay the extra for a deluxe room with the gobsmacking views.
  • Stayed: August 2016, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Racandee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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