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Reviewed November 15, 2016

This hotel perched on the rim of a volcanic crater is a beautiful, but somewhat eerie place. The reason for the eeriness is the wind that whips up around the rim of the crater -- great for reading horror stories. The restaurant is fancy, but the service is friendly.

  • Stayed: October 2016, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2016

This place was great! My wife and I stayed here for the first three nights of our trip to Ecuador. It is a small, quiet property with a beautiful view of the volcano crater (which you could see out the window facing north on one side of the room) On the balcony facing the other direction (south) you can see the equator monument. Property also has a car that will drive you "into town" for $3. "Continental breakfast" is a fruit plate followed by made to order eggs, bacon, etc. We also ate at the restaurant for dinner all three nights as it was so tasty. For the geopolitical nerds like me, it was fascinating that the restaurant had hosted Hugo Chavez, Michelle Batschalet, and Latin leaders. The president of Ecuador hosted a dinner there. It was hard to believe all this given that the property is so small and quiet. As for the rooms, the layout was excellent. We had a sofa and chair in a living room area that was separated by a half wall from the bedroom area. As for the staff, extremely friendly and accommodating. If you looking for a party location, this is not for you. if you are a couple or a family wanting to be close to the equator attractions and have a serene time this is your place. We loved it!

Room Tip: Pay the few dollars extra for the deluxe room. The balcony gives you amazing views
  • Stayed: October 2016, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2016

El Crater is an understated, tasteful hotel--it has everything you need, and the architecture, with its traditional Incan influences, blends beautifully with the landscape. The landscape! The crater is incredible, of course, but the evening mist is too.

The best thing about El Crater, though, was the staff. Roberto endured my rudimentary Spanish even over the phone to make our booking, and everyone was very patient with our language skills the whole time. They went out of their way to be accommodating, even arranging us massages in our room at 8pm (the only time we were available) and reminding us about breakfast. Christian and Roberto really are excellent hosts.

Be sure to drink as much fresh-squeezed orange juice as possible, too!

  • Stayed: October 2016, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Madeline Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2016

We stayed one night at the El Crater Hotel, at the conclusion of a 7-day Galapagos tour. Prior to that tour, we stayed in another hotel in Quito’s historic district. We must admit that the enjoyment of our stay was somewhat limited by a bit of altitude sickness after returning from a week a sea level. We should have starting taking our altitude sickness medication again before heading back to Quito.

El Crater is a unique property, built like a castle perched at the edge of a volcano. The views are incredible and unique. We would have liked to have spent more time exploring the immediate area, but the altitude was really taking its toll on us.

Beyond the incredible location, there are some limitations and drawbacks to the property. First of all, there are no employees who are fluent in the English language, making the hotel an awkward choice for guests who are not fluent in Spanish. This was made clear when our waiter took our dinner order, but then brought us out a single entree. The restaurant service was highly inattentive, perhaps because the waiter felt uncomfortable with the language barrier. Our room reservation was supposed to include a breakfast buffet, but the breakfast was not a buffet.

Our room, though spacious and offering a commanding view, had its limitations. It was cold, although we were brought additional blankets and another space heater. There were burned out light bulbs, but the response was a shrug of the shoulders. The door lock and key arrangement is VERY awkward. Perhaps most importantly, the acoustics in the hotel are terrible. If a television is on in any other room, if a conversation is taking place in any other room, or if a guest is using the bathroom in any other room, you will hear the noise.

On the grounds, in our room, and in common areas there are many examples of a lack of maintenance. Little things that are broken and waiting for repair. When we arrived at the hotel (in the dark and fog), our driver had a difficult time finding where to check in. Not only is there no conventional hotel lobby (only an office at the bar in the adjacent restaurant), but he was told that the sign had been taken down earlier that day (for repair or repainting) and had not beer replaced. Not a particularly smart decision.

Having stayed in two hotels over the course of two visits to Quito, El Crater – despite its unique characteristics – was our second choice. I really wanted to love this hotel, but I feel that it is not quite up to international standards.

  • Stayed: October 2016, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Peter_01039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2016

Absolutely loved this hotel. Views are incredible especially as you get to see the mist coming down the mountains every morning. The hotel staff are utmost kind and helpful, lead by Roberto who is clearly an excellent manager. Highly recommended!!!!

  • Stayed: October 2016, traveled with friends
    • Value
    • Location
    • Service
Thank Private G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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