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“Good first hostel in Ecuador”
Review of The Secret Garden

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The Secret Garden
Ranked #17 of 255 Specialty Lodging in Quito
London, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good first hostel in Ecuador”
Reviewed June 1, 2014 via mobile

We spent 2 nights in this hostel.
The location is great and the roof top is very nice.
The dorms are ok, but (as very often in South America) no pressure and hot water in the shower...
The food is ok but quite expensive in comparison with the restaurants of the country ...
The advantage of the hostel is that there is an agency on the ground floor which is very convenient.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AliceD31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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405 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
London, England, United Kingdom
Level Contributor
149 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed May 28, 2014

Not sure why but in a high altitude city like Quito they put the reception on the 4th floor meaning a lot of stairs! The terrace/reception/kitchen does have good views and internet though. Initially had a dorm bed which was in a good size room with lockers. Got moved to a twin room so even quieter and nicer. Bathrooms were plentiful and clean. Free tea and coffee is good. Dinner/catering offered was also nice. Good traveller vibe with top travel agency underneath. They also offer a free walking tour and appears to be only one in city.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fribourg, Switzerland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 21, 2014 via mobile

We stayed here 7 nights during our 1,5 month in Equador. I am a bit surprised with some other reviews but here is mine:
We had a great stay here. We always had a private twin room (33$ with taxes). If you stay here I would recommend you to ask for having a look at the room before to take it. Some room are bigger, with or without window, in a quite or noisy area. For us the best quite room were the B4 and E4. The shower we had were always warm.
Internet is sometimes not working that good.
Breakfast is nice (choice between 2). Free cup of coffee and tea all day long.
Nice staff.

Stayed May 2014, traveled as a couple
Helpful?
Thank Julien D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roatan, Honduras
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 5, 2014

the best thing about this hostel was..
1. fire pit with robert as the fire tenderer!
2. the booking travel agent on site PAUL with CARPEDM
3. the owner who goes the extra mile to get you into his neighboring secret garden location in cotopaxi!

the worst things about this hostel:
1. the volume of people that go thru and the amount of food they cook it is served stone cold and at expensive price for dinner ,,,,but the breakfasts are really cheap and i think that is true because we mostly book a hostel to cook our own meals and there IS NO KITCHEN!!!!
2. the value for the money is a bit overpriced and there are much cheaper hostels with your own bathroom every other doorway available, but on the other hand you meet soo many more people on the beautiful veranda overlooking the city with the ambiance of a FIREPIT tended by the best pyro himself...roberto!
3. the $5 shuttle up to cotopaxi to the other secret garden location is AWESOEME< but beware, it costs $40 to get back!
4. the coffee was never ready and when it was, it was waaaaay too weak...just need a couple of the larger NEW ones with the volume of travellers going through...the workers seem to be talking with one another and it is hard to get their attention to ask a question sometimes and then they do not seem to be too intent on the answer. like directions are really bad but it may have just been a language barrier. we got pretty lost.
the location in the old town is hard to find places to find ANY food, so the cooking turns out pretty good even if served stone cold.

Room Tip: just ask to see accomodations before accepting what they have. we had to change rooms because the l...
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrBob2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trujillo, Peru
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 21, 2014

We stayed at Secret garden in Quito because it had a very good reputation. The place was clean and the staff were helpful. However, there are some aspects of the Hostel that you should know if you wish to stay.

We had a double room and shared bathroom which we thought was not good value at $30 per night plus 12% tax. The ground floor where we had our room the first night smelt of rotting vegetation. When it rained the noise from the plastic roof was so loud it kept you awake. The bar was closed at 10.30pm but people continued making noise well into the early hours of the morning in the lounge area. Due to the nature of the building every sound echo's. During the day not a problem but at 1am it is. We complained to the owner who said it was an inexperienced night staff. So why did the owner not come to the hostel and sort it out? Offered no compensation for the lost nights sleep. Double beds were not comfortable. The lounge area was very cramped and the furniture had seen better days. The double rooms had no windows on the ground floor and were like cells.

There are cheaper and nicer places in Quito. It would appear that the Secret Garden in Quito is trading on the reputation of its sister place at Cotapaxi. I appreciate that people will still come to this place, especially the dorm stayers but even the dorms are expensive compared to other hostels on the same street.

Room Tip: Do not have a room on the inner court yard.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kevin b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Quito hotels

Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 13, 2014 via mobile

This place was great. All the staff and volunteers were very friendly, and the view from the balcony really is stunning! The beds and dorms were very clean but sadly not much hot water, however that is what to expect at these sort of places. Also went to the Cotopaxi secret garden which was great although pretty pricey!!!

Stayed April 2014, traveled solo
Helpful?
Thank Jeremy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 13, 2014

I chose to stay here because of the location near the historical center. This place looks like quite a famous choice among travelers, since a lot of taxi drivers at Quito airport know by name, so they might have taken lots of passengers here.

Arriving from the sea level altitude, walking up 5 floors to the reception at the rooftop terrace with heavy backpacks at high altitude can be tiring (and I realized later that you can just put your packs on the first floor and someone will look after them for you), but I was relieved by a nice view of Quito from the rooftop terrace.

The dorm beds here are OK and reasonably priced in my opinion, but I wish they have bigger lockers and more electrical sockets for people traveling with lots of mobile devices. Also, the room layout can be confusing if you just got here for the first time. The hostel is in 2 adjacent colonial-era buildings, and in order to access one half of the hostel, you have to go up 4 floors in the main half (with the hostel entrance) then go down if your room is in another half. The dinner options here are sometimes great, sometimes not so much.

The highlight here is definitely the rooftop terrace! It is a great area to meet and talk to people, and they have the policy of shutting down the wifi connection from 6PM to 11PM at the terrace, so that people could enjoy the evening together rather than each spending their own time with their smartphones or computers. There are areas where you can use the internet during this time though, but not at the terrace.

Also, they seem to have lots of tour options, and they have an on-site travel agency as well. They also have a contact with lots of taxis, and this is apparent as they have a "Secret Garden" sticker on a rear window.

Overall, it's a nice place to meet people and to sleep with friendly staffs, though there are some areas that they surely can improve.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KhunWasut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Secret Garden

Property: The Secret Garden
Address: Calle Antepara E 4-60 los Rios | Sector San Blas, Quito, Ecuador
Location: Ecuador > Pichincha Province > Quito
Amenities:
Restaurant
Hotel Style:
Ranked #17 of 255 Specialty Lodging in Quito
Price Range (Based on Average Rates): $
Number of rooms: 63
Official Description (provided by the hotel):
The Secret Garden Quito is a friendly Australian/Ecuadorian/French family run hostel conveniently located in a quiet, authentic cobble-stone street in central Quito. Our 'barrio', or neighbourhood, is one of the few remaining Colonial districts and even our building is protected by a United Nations World Heritage listing. With a big improvement in security in the Old Town in recent years, plus 24 hour police patrols, our neighbourhood now enjoys a level of safety and security equal to (or often better than!!) most international capital cities.But there's more!!Our beautifully restored colonial building features a rooftop terrace/restaurant/bar with breathtaking views of the historical Old Town. Feel free to browse our hostal book exchange, chat with our friendly Ecuadorian and foreign staff, check your email (free use of computer and free Wifi), or just relax listening to any of our wide selection of music. ... more   less 
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Also Known As:
The Secret Garden Hotel Quito

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