after having reserved the "mini suite" we were very disapointed to find a room barely deserving the name "room"; a building backwards in maintenance, narrow unsafe staircase leading to room, low ceilings resembling a coffin, horrible decoration. Worse was the service, or better said lack of it. Rude indifferent personel, no help at all, one can not even use the phone against payment to call a taxi. However having reserved space the first and last night of our stay, we felt we had to go back and honour the reservation as a courtesy however no pre payment had been asked. Our only request was to give us another room, one where we did not have to climb inconvenient stairs and passing numerous levels, because continueing our trip to Europe we had to leave at 3 AM in the morning with a lot of luggage and realizing that there would be no assistance at all. To us this seemed to be a reasonable request ( there was space available and we were also willing to leave and look for other lodging), to them it appeared to be a mayor problem and finally we left with the owner of the hotel literarily yelling and insulting us in public. We felt totally harrassed. It was our worst experience in Quito, the rest of our stay was very pleasant and to be repeated.
We fully understand that a low to average budget hotel does not cater to high quality wishes and do not expect that. But a friendly service and a smile do wonders. Total lack of profesionalism, hospitality and efficiency!! Be aware, inviting descriptions can end in a nightmare!!!!!!
And a good look from the outside doesn't tell anything from what you will find behind the doors.
A real low class place!
- Official Description (provided by the hotel):
- We are situated in the best and quite street of La Mariscal District,the touristic heart of Quito, close to everything you will required. We have:sharing dorms, sharing bath room and private bath rooms with TV sat. All include a great bufet breakfast.Communal services:sitting rooms, patios,terraces,kitchen with free hot beberages. Free internet and WiFi, free luggage storage and use of safe. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, HostelWorld, Priceline and Cheap Tickets so you can book your Posada Del Maple reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.