This is one of those I need the half star option! After 10 days of traveling the country, we were ready for a couple of nights in Quito in a full service hotel. I liked the idea of the spa, pool, massage, roof top deck, along with the good location and nice photos of the hotel common areas and hotel rooms. All were perfectly in check with a very nice and large room, a beautiful lobby with well trained staff, and quick room service, and responses to any requests. However, the 'spa' was a disaster, and I would guess is not owned by the hotel, but rather an adjunct business. It was more of a YMCA with staff goofing around, feet up on the desk, no dress code, children screaming at the chlorine heavy 'outdoor'' pool (retractable roof which was not retracted)....no one with even a hint of knowledge of English (I know, I know, but the hotel is billed as one that specializes in servicing a North American clientele), and was terribly unorganized losing our reservations which led to having to cancel our appointments. Just not a fit with the rest of the experience. However, the overall experience, including sleep quality (lots of fluffy pillows and a great mattress), made this visit a very solid value. Also, there are several mentions of a casino, which no longer exists.
- Official Description (provided by the hotel):
- !Cool, elegant and classic! Quito is the capital of Ecuador has the largest and best-preserved historic center in Latin America; it´s the second highest capital in the world with an elevation of 2,850m above sea level. Its heritage treasure houses Churches, Museums and Cultural Centers. The Hotel is located in the heart of the financial and business center. It is close to the main shopping centers such as Quicentro, United Nations Avenue, Atahualpa Olympic Stadium and just two blocks from La Carolina´s Park. The hotel has 210 rooms, swimming pool, gym, restaurant, bar and 12 meeting rooms for corporate and social events with capacity up to 1100 people. ... more less
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