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Reviews (388)
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All reviewsgreat locationmajor mallbedroom and living roomcarolina parkmall across the streetshower temperaturehotel is centrally locatedafter midnightbed was comfortablegreat roomroom ratesitting areanice hotelbreakfast was includedquicentroecuadorplaza
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4 - 9 of 388 reviews
Reviewed March 25, 2018

This hotel seems old... perhaps because it is? The location is great and the hotel was clean - it's just in need of a makeover and update.

The staff were friendly and helpful - even going from room to room to gather up additional water for us as we checked in very late and the store was closed.

The room was more than spacious - a 2 room suite where one room was an office/living room. A lot of space - but not super functional.

  • Stayed: February 2018, traveled with family
    • Value
    • Rooms
    • Service
Thank 2islandgirl2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, Director de Recepción at Best Western CPlaza Hotel, responded to this reviewResponded March 26, 2018

Dear 2islandgirl2015.

Thank you for completing this survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon to show you our new rooms and floors.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Best Regards.

David.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2018

When we stepped in the hotel it was absolutely beautiful! Not what we were expecting from a beat western. Staff were helpful and the rooms where nice with a little sitting area and then beds separate. I would definitely stay there again

Stayed: March 2018, traveled with friends
Review collected in partnership with this hotel
Thank Alyssa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, Director de Recepción at Best Western CPlaza Hotel, responded to this reviewResponded March 19, 2018

Dear Guest,

Thank you for your time to complete this survey and share us your comments.

Your satisfaction is our goal

We appreciate your loyalty to our brand.

Best Regards.

David.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2018

Everyone we interacted with during our two night stay were friendly and helpful. Room had a large work table with three chairs - perfect for a business meeting we held with one other person. Portable heaters in both bedroom and living room and refrigerator were all convenient. Taxi stand offered standard taxi rates with friendly drivers. If you have business in the area, the location was good - across the street from a shopping mall, a short walk to huge city park. Breakfast was included in my room rate and was good.

Room Tip: Higher rooms have better views
  • Stayed: November 2017, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Emilbloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, Director de Recepción at Best Western CPlaza Hotel, responded to this reviewResponded March 5, 2018

Dear Emilbloo,

Thank you for completing the survey regarding your recent stay at our property.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Best Regards.

David.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2018 via mobile

The location is the most important feature of this hotel, which kind of got stuck in the 80s when it comes to decor, ambience.
It is still a good choice for 1 or 2 nights
Just ask for a room not facing either of the two main avenues to reduce noise impact.
Rates are attractive

Stayed: March 2018, traveled as a couple
Thank Christian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, Director de Recepción at Best Western CPlaza Hotel, responded to this reviewResponded March 5, 2018

Dear Christian S.

Thank you for completing this survey regarding your recent stay at our property.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon to show you our new rooms and floors.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Best Regards.

David.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2018

The worst reception ever.
Hotel was perfectly located nice and comfortable rooms nice breakfast .Only the gentleman who was working in reception was terrible extremly rude .
I have never seen such a rude staff in my life. One single person sometimes could change your opinion

Stayed: February 2018
Thank Gürsel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, Director de Recepción at Best Western CPlaza Hotel, responded to this reviewResponded March 1, 2018

Dear Mr. Gursel:

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Regards.

David

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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