The hotel was a little dated but the staff was fairly helpful. One challenge I had was scheduling an airport transfer upon arrival to quito. Prior to arriving I had attempted to email the hotel to arrange for the transfer but did not get a response. I called customer service at best western but they were not much help either. After arriving in quito I called the hotel directly and was able to get them to pick me up. Generally everything worked out fine but I would've hoped for an easier way to arrange for the service.
- Breakfast included