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“Accommodating and Comfortable”

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NH Collection Quito Royal
Ranked #12 of 111 Hotels in Quito
Certificate of Excellence
Phoenix, Arizona
Level 6 Contributor
95 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Accommodating and Comfortable”
Reviewed February 16, 2014

With a very friendly staff and comfortable rooms the hotel will give you all the Radisson amenities you expect. Located 15 minutes (depending on traffic) of Historical Quito, this property has 14 floors with a business center and several meeting rooms. Wifi is free with a good reception.

Breakfast was a delight as it offers the standard fare of eggs but also some Ecuadorian favorites especially their fruits and juices. We stayed overnight and it gave us a good night rest.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pascalphx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena F, Guest Relations Manager at NH Collection Quito Royal, responded to this review, March 2, 2014
Dear guest

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel and liked our staff's assistance. We look forward to your next stay at Quito.

Please friend us on Facebook to stay informed of our upcoming specials!

Best Rregards

Nathalie Torres
Guest Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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791 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
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San Diego, California
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 13, 2014

Extremely friendly people. Nice rooms. Location within walking distance to restaurants but quite a bit away from the historic center (about 10 minutes by cab). Very good value for the price. Safe neighborhood.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matthias e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis M, Director of Sales at NH Collection Quito Royal, responded to this review, February 16, 2014
Dear Matthias,

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel and liked our staff's assistance. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simpsonville, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 2, 2014

The hotel was very nice, very clean, great location. I felt very welcomed and taken care of. However, the best part of this hotel is their staff, they went above and beyond to help me in any way while I was staying there. I would like to thank each and everyone of them with their help when I was experiencing difficulties, but especially I would like to thank Ximena, Susana and the front desk girls. (Tatjana Lova)

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MKB1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena F, Guest Relations Manager at NH Collection Quito Royal, responded to this review, January 6, 2014
Dear Guest.

Thank you for your feedback and for taking the time to write about your experience.
We really appreciate your positive comments to Ximena and Susana, they felt happy for the mention, it gives me the opportunity to recognize a good job.

We look forward to your next stay.


Sincerely,

Ma. Fernanda Galarza
Guest Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lloydminster, Canada
Level 6 Contributor
308 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed December 13, 2013

This hotel is well located, being close to several restaurants and bars. There is a large supermarket called Supermaxi about 5 minutes away by foot. The hotel has its own taxi service, which can drop and pick people (we paid $3 to Achiote Restaurant, a great place for fine Ecuadorian food).

The nicest front desk person was Claudia, who was very enthusiastic and helpful. She arranged for the massage at the spa ($48 for 60 minutes; I really needed it. The had appointments till 9 pm).

There is also a Happy Hour from 5 to 7 pm, when one can get two beers and two wines for free, along with a couple of snacks.

The breakfast was good - they had a range of cheese, eggs to order, a couple of unusual fruits from Ecuador, along with mangoes, papaya, pineapple, watermelons, etc. The manjar, two cookies with dulce de leche in between, was also there.

The rooms are nice. There is a little bit of street noise in the morning (we were on the 6th floor), but it wasn't loud enough to disturb us.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sandeepina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena F, Guest Relations Manager at NH Collection Quito Royal, responded to this review, December 17, 2013
Dear Guest.

Thank you for your feedback and for taking the time to write about your experience.
We really appreciate your positive comments to Claudia, she felt happy for the mention, it gives me the opportunity to recognize a good job.

We look forward to your next stay.


Sincerely,

Ma. Fernanda Galarza
Guest Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 2, 2013

Hi this is Mayank Thakkar. Before coming to Radisson , i was in Akross Hotel. Decided to shift to Radisson as Akross was little far from my work place. The checkin to Radisson was a breeze and I did not find any sorts of problems. Infact Carolina at front desk helped me in extending my stay to 3 more nights when there was the room crunch in the hotel and i did not have any advance booking. I really like the way she greets and interacts. Kudos to Radisson and Carolina.

Room Tip: All the rooms are good , specially the Business class.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mayank T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena F, Guest Relations Manager at NH Collection Quito Royal, responded to this review, December 17, 2013
Dear Guest.

Thank you for your feedback and for taking the time to write about your experience.
We really appreciate your positive comments to Carolina, she felt happy for the mention, it gives me the opportunity to recognize a good job.

We look forward to your next stay.

Sincerely,

Ma. Fernanda Galarza
Guest Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
Level 4 Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 18, 2013

We were happy with our choice to stay at the Radisson Hotel Quito. The stuff is very friendly and helpful. Room spacious and clean. During the weekdays there is a kind of "Happy hour" from 5 pm til 7 pm. You get 2 drinks and some snacks.
The hotel has its own taxi service and it costs the same as the taxis on the street. We always took the ones from the hotel.
I would definitely stay there again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travellervkj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena F, Guest Relations Manager at NH Collection Quito Royal, responded to this review, December 17, 2013
Dear Guest.

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our happy hour. We look forward to your next stay.

Sincerely,

Ma. Fernanda Galarza
Guest Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton
Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 10, 2013 via mobile

We booked two nights at the Radisson after a week cruise in the Galapagos. We booked it through expedia and requested a
"Room with a view" and they put us in a room on the top floor (16th) with an amazing view. Our room was very large with a large bathroom area. When we booked breakfast was included, however from previous trip advisor reviews we read that this may have been incorrect. When we checked in we double checked and breakfast was NOT included with our booking. I had the print out from expedia and there was no hassle in changing it to "breakfast included" and we didn't get charged for it. The breakfast area is very nice they have an freshly made egg station and lots of fresh fruit. I would definitely stay here again!

For location it is in the new town area about 10 min walk from mariscal area where there are lots of bars and restaurants. There is a small market about 20-25 min walk. It was a $25 taxi ride from the airport and $30 taxi ride back to the airport. Depending on traffic it takes 40-90 minutes to/from airport.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chenster7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena F, Guest Relations Manager at NH Collection Quito Royal, responded to this review, November 11, 2013
Dear Guest.

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast. We look forward to your next stay.

Sincerely,

Ma. Fernanda Galarza
Guest Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NH Collection Quito Royal

Property: NH Collection Quito Royal
Address: Avenida 12 de Octubre | Cordero 444, Quito 170150, Ecuador
Phone Number:
Location: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#3 Business Hotel in Quito
#8 Luxury Hotel in Quito
#13 Romantic Hotel in Quito
#20 Family Hotel in Quito
Price Range (Based on Average Rates): $$
Hotel Class:4 star — NH Collection Quito Royal 4*
Number of rooms: 124
Official Description (provided by the hotel):
NH Collection Quito Royal is next to the World Trade Center in the most exclusive business, financial and gastronomic areas in Quito. Located 40 minutes away from Mariscal Sucre International Airport and 15 minutes away from Historic Downtown which was declared World Heritage Site by UNESCO. Close to major attractions, shopping centers and Plaza Foch. ... more   less 
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Also Known As:
Radisson Quito
Quito Radisson

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