Very nice modern hotel in the heart of Quito - would definitely recommend and would stay there again if and when our travels take us back to Quito. Our room was on the club level - staff there was very attentive and friendly. And food was excellent.More
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No problems. We used the Cooks diner for all the meals while we were in the hotel. Could not move the motorized window shade up or down. Hot water took a very long time to reach the shower on 7th floor. Staff was very friendly and helpful
Dear Arthur D,
We would like to thank you for this feedback and for your preference to our brand. Your opinion certainly assists us through our continuously process of improvement. Your feedback is extremely valuable to us and we really appreciate you taking the time to share this.
Looking forward to host you soon.
Best regards,
Michel Thorin
General Manager
Ambassador member, Requested early check in. Room was not ready until 6 pm.
Major issues at check out.
Untrained staff. Extremely poor service
I hope management takes these comments seriously.
Will not go again to this hotel.
Dear Explorer24771,
Thank you for choosing to stay at the Sheraton Quito Hotel and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this situation in the future.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Quito.
Sincerely,
Michel Thorin
General Manager
This is a very nice, standard business hotel. Great location in the business district, awesome breakfast, pretty big 24/7 gym and even a pool. Walking distance to many good restaurants in case you don’t want to eat in the hotel.
Dear hbkm,
Greetings from Sheraton Quito Hotel. We would like to thank you for this feedback and for your preference to our brand. Your opinion certainly assist us through our continuously process of improvement. We are happy that you have enjoyed our breakfast and our fitness.
Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice.
Looking forward to host you soon.
Warm regards,
Michel Thorin
General Manager
This hotel excels at their service. From the bellboy to reception to the restaurant to the housekeeper to the concierge all were superb. Very welcoming they got to know who we were. To food at the restaurants and Cooks restaurant were delicious and well prepared. We look forward staying at this hotel when we return.
Dear chitin01,
Thanks for writing this amazing review about our hotel. It's great to read that you had a fantastic experience and that you felt the warmth of our service and enjoyed everything our hotel has to offer. For our team is very important to know that we met your expectations and that you recommend us as to every traveler that comes to Quito.
We certainly hope to see you back again on your next visit to Quito!
Warm regards,
Michel Thorin
General Manager
Very convenient and pretty safe location. I recommend sauna and fitness with nice balcony/terrace view from highest floor. Very secured parking and perimeter ! Great car service to go places amnd airport.
Dear Serg2u,
Greetings from Sheraton Quito Hotel.
Thank you for sharing your latest experience with us and we would like to thank you for this feedback and for your preference to our brand.
Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice.
Looking forward to host you soon.
Regards,
Michel Thorin
General Manager
